Fashion Nova Return Policy: Worry-Free Returns and Exchanges

Fashion Nova has emerged as the place for stylish yet reasonably-priced apparel. Whether you’re a loyal customer or a first-time buyer, it’s essential to comprehend the return policy for a seamless buying experience. In this comprehensive guide, we’ll break down Fashion Nova return policy, covering everything from time limits to fees so you can shop confidently.

What is Fashion Nova Return Policy?

Fashion Nova offers a customer-friendly return policy that allows you to return items within 30 days of delivery. This policy applies to most products purchased directly from Fashion Nova, giving customers ample time to try on their items and decide if they want to keep them.

Fashion Nova Return Policy Time Limit

The time limit for returns at Fashion Nova is 30 days from delivery. This means you have a month to decide if your purchased items meet your expectations. It’s important to note that this 30-day window begins when you receive your order, not when you placed it.

Fashion Nova Terms and Conditions

To ensure a smooth return process, Fashion Nova has established several terms and conditions:

1. Items must be unworn, unwashed, and have original tags attached.
2. Returns must include the original packaging.
3. A packing slip or return invoice from the Online Return Portal must be included.
4. Damaged, defective, or incorrect items must be reported within 14 days of delivery.
5. Return drop-offs are not accepted at Fashion Nova distribution center or corporate office.
6. Fashion Nova reserves the right to delay a refund until items are received based on potential fraud concerns.

Fashion Nova Policy Without Receipt

For in-store purchases, a valid receipt is required for both exchanges and returns for store credit. It’s always best to keep your receipt or order confirmation email for smooth returns processing.

Fashion Nova Return Policy: After 30 days

Fashion Nova return policy strictly adheres to the 30-day limit. Returns attempted after this period are likely to be rejected. If you find yourself outside the 30-day window, contacting Fashion Nova customer service to discuss your options is best, although exceptions are probably rare.

Fashion Nova Exchange Policy

Fashion Nova does not offer direct exchanges. Instead, they encourage customers to return their items and repurchase the desired items using the store credit issued from the return. This applies to both online and in-store purchases.

For in-store purchases, exchanges are accepted within 30 days of the original purchase date, with a valid receipt and all tags attached. However, certain items are considered final sales and cannot be exchanged in-store.

What Is Fashion Nova Return and Exchange Fee?

Fashion Nova offers return shipping labels for US customers at a cost:

• $3.99 for returning a single item
• $7.99 for returning multiple items

While there’s no explicit exchange fee, since exchanges are processed as returns followed by new purchases, these shipping label fees would apply to the return portion of an exchange.

Fashion Nova Warranty

Fashion Nova items. Given the nature of fast fashion, it’s likely that Fashion Nova doesn’t offer extended warranties on its products. However, it does have a policy for reporting damaged, defective, or incorrect items within 14 days of delivery.

Fashion Nova Customer Service

Fashion Nova does offer customer service support for returns and other inquiries. Customers can likely reach out through the following channels:

Westfield Topanga

6600 Topanga Canyon Blvd Suite 1016

Canoga Park, CA 91303

(323) 628-7368

Montebello TownCenter

1811 Montebello Town Center Dr

Montebello, CA 90640

(323) 888-1071

Panorama Mall

8401 Van Nuys Blvd

Panorama City, CA 91402

(818) 891-3400

Burbank TownCenter

201 E Magnolia Blvd

Burbank, CA 91502

(818) 238-0022

Northridge Mall

9301 Tampa Ave

Northridge, CA 91324

(818) 341-4600

For the most up-to-date contact information, it’s best to check Fashion Nova official website or your order confirmation email.

Fashion Nova Refund Policy

Fashion Nova refund policy is straightforward:

• All returns are refunded via store credit as a Fashion Nova gift card.
• Returns are processed within 5-7 business days after the items are returned to Fashion Nova.
• Gift cards can be used both online and in physical Fashion Nova stores.
• Original forms of payment refunds are not offered, except for damaged, defective, or incorrect items received from online orders.

Fashion Nova Items That Are Not Refundable

Several items are considered final sale and cannot be returned or exchanged:

• Items ending in $.48 and .98
• Bodysuits
• Swimwear
• Undergarments
• Beauty products
• Cosmetics
• Accessories
• “Party Wear” (such as Halloween costumes)
• Dresses (in-store returns)
• Shoes (in-store returns)
• NovaKids items (in-store returns)
• Sale items (in-store returns)

Does Fashion Nova Have a Holiday Return Policy?

The provided information doesn’t mention a specific holiday return policy. Fashion Nova standard 30-day return policy likely applies year-round, including during holiday periods. However, checking with customer service about any particular holiday policies or promotions is always a good idea.

Fashion Nova Authorized Returns

Authorized returns at Fashion Nova must meet the following criteria:

1. Returned within 30 days of delivery
2. Items are unworn, unwashed, and have original tags attached
3. Original packaging is included
4. A packing slip or return invoice from the Online Return Portal is included
5. For damaged, defective, or incorrect items reported within 14 days of delivery

Fashion Nova Return Procedures for Authorized Returns

To process an authorized return:

1. Visit Fashion Nova Returns Portal online.
2. Enter your order information and select the items you wish to return.
3. Choose whether you want to purchase a return shipping label (for US customers) or use your shipping method.
4. Print the return label and return the form.
5. Package your items securely with the return form inside.
6. Ship the package using the method you selected.
7. Wait for Fashion Nova to process your return (5-7 business days after they receive it).
8. Receive your store credit in the form of a Fashion Nova gift card.

How to Return an Item to Fashion Nova

In-Store Returns

Fashion Nova accepts in-store returns for online purchases with the following conditions:

1. Returns must be made within 30 days of the original purchase date.
2. A valid receipt is required.
3. All tags must be attached.
4. Items must be in original condition.
5. Certain items (like dresses, bodysuits, accessories, shoes, swim & lingerie, beauty products, Nova Kids items, and sale items) are not eligible for in-store returns.
6. Returns are issued as store credit on a gift card.

Online Returns

For online returns:

1. Visit Fashion Nova Returns Portal.
2. Enter your order details and select items for return.
3. Choose your shipping method (Fashion Nova label or your own).
4. Print the return label and form.
5. Package items securely with the return form.
6. Ship the package.
7. Wait for processing (5-7 business days after receipt).
8. Receive store credit via gift card.

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Conclusion

Fashion Nova return policy aims to balance customer satisfaction with business efficiency. With a 30-day return window, store credit refunds, and options for both online and in-store returns, customers have flexibility in managing their purchases. While some restrictions apply, particularly for specific product categories and sale items, the overall policy is designed to provide a fair solution for the company and its customers. Remember always to check the latest policy on Fashion Nova’s website or contact their customer service for the most up-to-date information before making a