Shopping for kids can be a rollercoaster ride, especially regarding clothes. One day, they love a particular outfit; the next, they’ve outgrown it, or their preferences have changed. At Cat & Jack, we understand the unique challenges of dressing little ones, so we’ve crafted a return policy that’s as flexible and hassle-free as possible.
What is the Cat & Jack Return Policy?
At Cat & Jack, we give our customers ample time to ensure their little ones’ clothing and accessories fit perfectly. That’s why we offer a generous 365-day (1-year) return window for most products. Whether you’ve purchased a new outfit, shoes, or accessories, you have a full year to decide if they’re the right choice for your child.
Cat and Jack Return Policy Without Receipt
We know that receipts can sometimes go missing or need to be found, especially when dealing with the chaos of raising kids. That’s why Cat & Jack has got you covered. If you don’t have your receipt, you can still return an item within the 365-day window if you have a valid form of identification and the item is in its original, unworn condition with all tags and packaging intact.
Cat & Jack Return Policy After 1 Year
While we encourage our customers to make returns within the 365-day window, we understand that life can sometimes throw curveballs. If you’ve missed the one-year deadline, don’t panic—Cat & Jack will still consider your return on a case-by-case basis. If you have a valid reason for the late return, such as a defective item or a product that didn’t meet your expectations, our customer service team will work with you to find a suitable solution.
Cat and Jack Clothing Return Policy
At Cat & Jack, kids grow like weeds, and their clothing needs can change rapidly. Our 365-day return policy applies to all clothing items, including tops, bottoms, dresses, and outerwear. Whether your child has outgrown an outfit or doesn’t like how it looks or feels, you can return it within the 1-year window, no questions asked.
Cat and Jack Refund Policy
Regarding refunds, Cat & Jack aims to make the process as smooth and hassle-free as possible. If you return within the 365-day window and have received your, you will receive a receipt and a complete refund using the original payment. If you don’t have a receipt, you’ll receive a credit towards products at the current selling price of the item.
What Is Cat and Jack Exchange Policy?
In addition to our generous return policy, Cat & Jack also offers a convenient exchange policy. If you’ve purchased an item that doesn’t fit or meet your needs, you can easily exchange it for a different size, color, or style within the 365-day window. Following the return procedures, our team will promptly process your exchange request.
Authorized Returns
At Cat & Jack, we offer high-quality products that meet our customers’ expectations. However, in the rare event that an item is defective or damaged upon arrival, we have a streamlined process for authorized returns. These returns are typically processed quickly and hassle-free, provided the item meets the necessary criteria.
Return Procedures for Authorized Returns
If the item you received is broken or faulty, Please get in touch with our customer support team at this point. They will guide you through the authorized return process, which may involve providing photographic evidence or a detailed description of the issue. Once the return is approved, we’ll provide you with a prepaid return label or instructions for shipping the item back to us at no cost.
Items that are not refundable
While our return policy is designed to be as flexible as possible, certain items cannot be returned or exchanged due to health, safety, and hygiene reasons. These items typically include:
1. Opened or used personal care items (e.g., toiletries, makeup)
2. Customized or personalized items
3. Gift cards
If you’re unsure about a specific item’s return eligibility, please don’t hesitate to contact our customer service team for clarification.
How to Return an Item to Cat and Jack
At Cat & Jack, we’ve made the return process as simple and convenient as possible. Whether you’ve made an online purchase or shopped in one of our retail locations, we’ve got you covered.
In-Store Returns:
1. Gather the item(s) you wish to return, along with your receipt (if available) and a valid form of identification.
2. Visit any Cat & Jack retail location and locate the customer service desk.
3. Let our friendly associates know you’d like to process a return, and they’ll assist you.
4. If eligible, you’ll receive a refund or exchange on the spot.
Online Returns:
1. Visit our website and navigate to the “Returns” section.
2. Fill out the online return form, providing your order number and reason for return.
3. Print the prepaid return label and securely pack the item(s) in their original packaging.
4. Drop off the package at your nearest shipping carrier location.
5. Once received, our team will process your return, and you’ll receive a refund or exchange within 7-10 business days.
FAQs About Cat & Jack Return Policy
Can I return an item without the original packaging?
While we recommend returning items in their original packaging whenever possible, we understand that sometimes the packaging gets damaged or misplaced. In such cases, we’ll still accept the return if the item is in new and unworn condition.
How long does it take to receive a refund?
Refunds typically take 7-10 business days for online returns to process and reflect in your account. For in-store returns, refunds are processed immediately.
Can I exchange an item for a different size or style?
Absolutely! Our exchange policy allows you to swap out an item for a different size, color, or style within the 365-day return window.
Do I need a receipt for an exchange?
While a receipt is preferred, we can still process exchanges without one as long as you have a valid form of identification and the item is in new and unworn condition.
Conclusion
At Cat & Jack, we strive to provide an exceptional shopping experience from start to finish. Our return and exchange policies are designed to give you peace of mind and ensure your satisfaction with every purchase. Whether you need to make a return online or in-store, our team is here to assist you every step of the way. Please shop confidently, knowing Cat & Jack has your back and your little ones can explore their ever-changing styles and sizes without worry.
