In the ever-evolving world of fashion and trends, finding the ideal things that reflect your unique flair can be exciting and challenging. At Tillys, they understand that sometimes, despite your best intentions, a purchase might fail to meet your expectations or fit seamlessly into your wardrobe. That’s why an accommodating return policy has been crafted to ensure your shopping experience is as enjoyable as the garments you bring home.
What is Tillys Return Policy?
At Tillys, customers are offered a generous 90-day return window. This window provides ample time to try their new apparel, accessories, or footwear and decide whether to keep or return the items. This extended timeframe ensures that customers can evaluate their purchases thoroughly before committing.
Tillys Return Policy Without Receipt
It’s understood that receipts can sometimes go missing or get misplaced, especially in the hustle and bustle of daily life. That’s why Tillys has a solution for customers who need a receipt. If you don’t have your receipt, you can still return an item within the 90-day window if you have a valid form of identification and the item is in its original, unworn condition with all tags and packaging intact.
Tillys Return Policy After 30 days
While the standard 90-day return window is designed to accommodate most situations, Tillys recognizes that life can sometimes throw curveballs. If you’ve missed the 90-day deadline, there’s no need to panic. Tillys will still consider returns on a case-by-case basis, provided you have a valid reason for the late return, such as a defective item or a product that didn’t meet your expectations.
Tillys Refund Policy
Tillys aims to make the refund process as straightforward as possible. If you return an item within the 90-day window and have your receipt, you’ll receive a full refund in the original form of payment. If you still need a receipt, you’ll receive a merchandise credit for the item’s selling price. However, a return label fee of $7 may be deducted from your refund for items returned by mail.
What Is Tilly Exchange Policy?
In addition to their return policy, Tillys also offers a convenient exchange policy. If you’ve purchased an item that doesn’t fit your style or needs, you can easily exchange it for a different size, color, or variation within the 90-day window. Follow the return procedures, and the team will promptly process your exchange request.
Authorized Returns
At Tillys, we offer high-quality products that meet customers’ expectations. However, in the rare event that an item is defective or damaged upon arrival, a streamlined process for authorized returns is in place. These returns are typically processed quickly and hassle-free, provided the item meets the necessary criteria.
Return Procedures for Authorized Returns
Contact the customer service team immediately if you’ve received a defective or damaged item. They will guide you through the authorized return process, which may involve providing photographic evidence or a detailed description of the issue. Once the return is approved, a prepaid return label or instructions for shipping the item back at no cost will be provided.
Items that are not refundable
While the return policy is designed to be as flexible as possible, certain items cannot be returned or exchanged due to health, safety, and hygiene reasons. These items typically include:
1. Opened or used personal care items (e.g., fragrances, cosmetics)
2. Customized or personalized items
3. Final sale or clearance items
Contact the customer service team for clarification if you’re unsure about a specific item’s return eligibility.
How to Return an Item to Tillys
At Tillys, the return process has been as simple and convenient as possible. You’re covered whether you’ve made an in-store purchase or shopped online.
In-Store Returns:
1. Gather the item(s) to be returned, along with the receipt (if available) and a valid form of identification.
2. Visit any Tillys retail location and locate the customer service desk.
3. Let the friendly associates know about the desire to process a return, and they will assist.
4. If eligible, you will receive a refund or exchange on the spot.
Online Returns:
1. Visit the website and navigate to the “Returns” section.
2. Fill out the online return form, providing your order number and reason for return.
3. Print the prepaid return label and securely pack the item in its original packaging.
4. Drop off the package at the nearest shipping carrier location.
5. Once received, the team will process your return, and you will receive a refund or exchange within 7-10 business days. A $7 return label fee may be deducted from your refund for mail returns.
FAQs About Tillys Return Policy
Can an item be returned without the original packaging?
While returning items in their original packaging is recommended, it’s understood that sometimes the packaging gets damaged or misplaced. In such cases, the return will still be accepted if the item is in new and unworn condition.
How long does it take to receive a refund?
Refunds for online returns typically take 7-10 business days to process and reflect in your account. For in-store returns, refunds are processed immediately. A $7 return label fee may be deducted from your refund for mail returns.
Can an item be exchanged for a different size or variation?
Absolutely! The exchange policy allows you to swap out an item for a different size, color, or variation within the 90-day return window.
Is a receipt needed for an exchange?
While a receipt is preferred, exchanges can still be processed without one as long as you have a valid form of identification and the item is in new and unworn condition.
Conclusion
At Tillys, providing an exceptional shopping experience from start to finish is a top priority. The return and exchange policies are designed to give customers peace of mind and ensure their satisfaction with every purchase. Whether you need to make a return in-store or online, the team is here to assist every step of the way. Customers can shop confidently, knowing that Tillys has their back, and they can curate their wardrobe with pieces that truly resonate with their style.
