Understanding the return policy is crucial for a stress-free shopping experience when shopping for fashion and accessories online. Lulus, a popular online fashion retailer, offers a customer-friendly return policy designed to provide flexibility and ensure customer satisfaction. This guide will provide you with a detailed overview of Lulus return policy, helping you make informed decisions and navigate any potential returns smoothly.
What is Lulus Return Policy?
Lulus return policy is designed to be customer-centric and straightforward. The company offers a 21-day return window for items purchased from its website or app. Key points of the policy include:
1. Returns must be postmarked within 21 days of delivery
2. Items must be in new, original condition with all vendor tags attached
3. Items must not be worn, used, altered, or washed
4. Free return shipping is provided
5. A €2.95 restocking fee applies per returned item
6. Refunds are issued to the original payment method or as online credit
This policy reflects Lulus commitment to customer satisfaction while maintaining reasonable business practices.
Lulus Return Policy Time Limit
Lulus has a precise time limit for returns:
1. Returns must be postmarked within 21 days of delivery
2. For in-store purchases at the Melrose location, returns must be made within 21 days of purchase
3. Returns postmarked after 21 days are not eligible for a refund or exchange
This timeframe encourages customers to evaluate their purchases promptly while providing a reasonable return window.
Lulus Terms and Conditions
Key terms and conditions of Lulus return policy include:
1. 21-day return window from the date of delivery
2. Items must be in new, original condition with all vendor tags attached
3. Items must not be worn, used, altered, or washed
4. A €2.95 restocking fee applies per returned item
5. Free return shipping is provided
6. Final sale items are not eligible for returns or refunds
7. Beauty and wellness products must be unused with unbroken seals
8. Handbags and purses must be returned with their original dust bag (if applicable)
These conditions help maintain the quality of returned items and ensure a fair policy for all customers.
Lulus Policy Without Receipt
Lulus returns are processed based on order information, so a physical receipt is likely optional for online purchases. Customers can use their order number and email address to initiate the return process online or through the app.
Lulus Return Policy: After 30 days
Lulus return policy is strict about the 21-day return window. Returns postmarked after 21 days are not eligible for a refund or exchange. This policy encourages customers to evaluate their purchases and initiate returns, if necessary, promptly.
Lulus Exchange Policy?
Lulus offers a no-cost exchange policy for eligible products:
1. Exchanges are available for the same style in a different size
2. Must be initiated within 21 days of delivery
3. Subject to product availability
4. Select final sale items purchased above €31.00 are eligible for size-based exchanges
This policy provides flexibility for customers who may need a different size of the same item.
What Is the Lulus Return and Exchange Fee?
Lulus applies a €2.95 restocking fee per returned item. This fee helps cover the costs associated with processing returns, inspecting and repackaging products, and maintaining inventory quality. There is no mentioned fee for exchanges.
Lulus Warranty
Lulus warranty policy: For product quality or defect issues, Lulus encourages customers to contact their customer service team as soon as possible to resolve the issue.
Lulus Customer Service
Lulus offers customer service support, though Customers can likely reach out through email, phone, or live chat on their website. Customer service can assist with returns, exchanges, and purchase-related inquiries.
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Lulus.com
195 Humboldt Ave
Chico, CA 95928 USA
Lulus Refund Policy
When a return is accepted, Lulus issues refunds based on the following terms:
1. Refunds are issued to the original payment method
2. Customers can opt for online credit instead of a refund
3. Choosing online credit qualifies for a €6.95 Bonus Credit (with some exceptions)
4. The €2.95 restocking fee is deducted from the refund amount
5. Original shipping fees are not refunded
For transparency, Lulus provides a detailed breakdown of the refund amount during the return initiation process.
Lulus Items that are not refundable
According to Lulus policy, the following items are not refundable:
1. Final sale products (unless eligible for size exchange)
2. Gift cards
3. Beauty and wellness products with broken seals
4. Items returned after the 21-day window
5. Products that show signs of wear, use, or damage
6. Certain accessories (as indicated on the product page)
Always check the product description carefully before purchasing to see if an item falls into one of these categories.
Does Lulus Have a Holiday Return Policy?
Lulus standard 21-day return policy applies year-round unless otherwise stated on their website during holiday periods.
Lulus Authorized Returns
All returns must be authorized by initiating the process through Lulus online portal or app. Customers must start the return process within 21 days of delivery to be eligible for a refund or exchange.
Lulus Return Procedures for Authorized Returns
To initiate a return:
1. Visit Lulus return page or use their app
2. Sign in to your account or enter your order number and email address
3. Select the items you wish to return and provide a reason
4. Choose your preferred refund method (original payment or online credit)
5. Print the provided free shipping label
6. Package the item(s) securely with all original tags and in protective packaging
7. Drop off the package at an authorized shipping location
Following these procedures ensures a smooth return process and helps avoid any potential issues.
How to Return an Item to Lulus
In-Store Returns:
Returns of items purchased at the Lulus Melrose store must be made at the store within 21 days of purchase. The policy doesn’t mention in-store returns for online purchases.
Online Returns:
1. Initiate the return through the Lulus website or app
2. Print the provided free shipping label
3. Package the item(s) securely with all original tags and protective packaging
4. For shoes, use the original shoe box plus an additional shipping box
5. Drop off the package at an authorized shipping location
6. Keep the receipt with tracking information
This process ensures that your return is adequately tracked and processed.
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FAQs About Lulus Return Policy
1. How long do I have to return an item?
You have 21 days from the delivery date to postmark your return.
2. Do I have to pay for return shipping?
No, Lulus provides free return shipping labels.
3. Is there a restocking fee?
Yes, there’s a €2.95 restocking fee per returned item.
4. Can I exchange an item for a different size?
Yes, Lulus offers free exchanges for the same style in a different size within 21 days.
5. What if I receive a defective item?
Contact Lulus customer service immediately for assistance.
6. Can I return the final sale items?
Generally, no. However, some final sale items over €31.00 may be eligible for size exchanges.
Conclusion
Lulus return policy offers customers a structured process for returning items within three weeks of delivery. While the 21-day window is relatively short, it provides a fair opportunity for customers to evaluate their purchases. The policy’s clear guidelines on fees, non-returnable items, and return procedures help set customer expectations. By understanding these details, shoppers can make informed decisions when purchasing from Lulus, ensuring a more satisfactory online shopping experience.
