Cider Return Policy (Explained!)

Having an open and customer-focused return policy is essential in the fast-paced world of online shopping to establish credibility and create enduring relationships with customers. Cider, a renowned apparel brand, recognizes this importance and has crafted a comprehensive return policy to provide its valued customers with a seamless and hassle-free experience. Whether you’ve purchased through their online store or at one of their retail locations, With Cider return policy, you can shop confidently, knowing that things can be exchanged or returned if they don’t meet your expectations.

What Is Cider Return Policy?

Cider return policy offers customers a generous window of opportunity to initiate returns. You have 14 days from receiving all the items in your order to submit a return request. Once you’ve submitted the request, you have an additional 7 days to mail the package back to Cider’s warehouse in the United States.

How To Return An Item to Cider?

Returning an item to Cider is a straightforward process that can be initiated online or through their dedicated customer service channels. Here are the steps to follow:

1. Initiate the return process: Visit Cider website and navigate to the “Returns” section. To request a return, contact their customer service department via phone, email, or live chat.
2. Provide necessary information: You’ll need to provide details about your order, including the order number, the specific item(s) you wish to return, and the reason for the return.
3. Obtain a return shipping label: For your first return per order, Cider will provide you with a prepaid return shipping label, making the process completely free of charge.
4. Package the item(s): Make sure the item or items you want to return are brand-new, unworn, and still have their original tags and packing attached. Package them carefully.
5. Ship the package: Using the provided shipping label, send the package back to Cider’s warehouse within 7 days of submitting your return request.

Once Cider receives your return package, they will inspect the item(s) and process your refund or exchange according to their policy.

How Strict is Cider Return Policy?

Cider return policy is relatively straightforward and flexible. Suppose the item or items are unworn and in their original packaging, with all tags and packaging intact, and the return request is submitted within the 14-day window. In that case, Cider will likely accept the return without issue.

However, it’s important to note that the policy has certain exceptions and limitations, which we’ll cover in the following sections.

Which Items Are Eligible for Return at Cider?

With a few exceptions, most items purchased from Cider are eligible for return. Swimwear purchased is eligible for returns, provided the hygiene stickers are fully intact. If the stickers are incomplete or appear to have been tampered with, the swimwear item will not qualify for a return.

Furthermore, no returns or refunds will be allowed for clothing that seems to have been used, cleaned, or changed.

What Is the Refund Process and Timeline at Cider?

Once Cider receives and approves your return, it will initiate the refund process. The timeframe for your return may change depending on your payment method and your financial institution’s restrictions.

For select customers, Cider offers an “Instant Refund Service,” where the refund is processed within 24 hours of receiving the return package. However, the time it takes for the refund to appear in your account will depend on how quickly your payment institution processes it.

If you need to be eligible for the Instant Refund Service, Cider will still process your refund promptly. Still, the timeline may vary based on your payment method and your bank or credit card company’s policies.

What Is Cider Exchange Policy?

In addition to returns, Cider also offers an exchange policy for customers who wish to swap an item for a different size, color, or style. The exchange process follows the same steps as a return, with the customer requesting an exchange and shipping the original item back to Cider.

Once Cider receives and approves the exchange, the new item will be sent to the customer’s shipping address. Exchanges are subject to the same conditions as returns, and the item being exchanged must be in new and unworn condition, with all original tags and packaging intact.

Cider Return Policy Without Receipt

Cider return policy does not explicitly mention whether returns are accepted without a receipt. However, it is generally recommended to have your order confirmation or proof of purchase handy when initiating a return to ensure a smooth process.

Suppose you need a receipt or order confirmation. In that case, you may still be able to return the item by providing other identifying information, such as the billing address or payment method used for the purchase. In such cases, contacting Cider’s customer service team for assistance and guidance is best.

Cider Return Policy After 30 Days

Cider return policy has a strict 14-day window for submitting return requests. If you miss this window, Cider may not accept your return or impose additional conditions or fees.

However, in certain exceptional circumstances, such as defective or damaged items, Cider may consider extending the return window on a case-by-case basis. If you find yourself in such a situation, it is advisable to contact Cider’s customer service team promptly and explain your circumstances. They can accommodate your request or provide alternative solutions.

Cider Refund Policy

When you initiate a return using Cider return policy, you can expect to be reimbursed for the entire cost of the returned item(s). The refund will be sent to the original payment method, such as the debit, credit card, or PayPal account.

It is crucial to remember that unless there was an error or flaw on Cider’s end, the initial shipping charges, if any, are usually nonrefundable.

Authorized Returns

While Cider return policy is generally straightforward, there are certain exceptions and limitations to what items can be returned:

1. Items that have been worn, washed, or altered in any way.
2. Items with incomplete or tampered hygiene stickers (for swimwear).
3. Items purchased during a final sale or clearance event (unless explicitly stated otherwise).
4. Personalized or customized items.

Items That Are Not Refundable

In addition to the exceptions mentioned above, Cider will not accept certain items for refund or exchange under any circumstances. These may include:

1. Consumable items, such as beauty products or fragrances, once opened or used.
2. Intimate apparel items, such as lingerie or undergarments, if the hygiene seal or packaging has been compromised.
3. Items damaged due to misuse, negligence, or improper care.

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How to Return an Item to Cider

Cider offers two convenient options for returning items: online and through customer service channels.

Online Returns:

You can start the return procedure for items made online by visiting Cider website.

1. Visit the “Returns” section on Cider website.
2. Provide your order information and the item(s) you wish to return.
3. Follow the instructions to obtain a prepaid return shipping label.
4. Package the item(s) securely and ship them back to Cider’s warehouse within 7 days of submitting your return request.

Customer Service Returns:

If you prefer to initiate the return process through customer service channels, you can follow these steps:

1. Contact Cider’s customer service team via email ([email protected]) or live chat.
2. Provide your order information, the item(s) you wish to return, and the reason for the return.
3. Follow the customer service representative’s instructions to obtain a prepaid return shipping label or further guidance on the return process.
4. Securely package the item(s) and ship them back to Cider’s warehouse within the specified time frame.

FAQs About Cider Return Policy

Conclusion

Cider return policy is evidence of its dedication to offering outstanding customer service. By providing a generous return window, clear guidelines, and multiple return options, Cider empowers its customers to shop confidently, knowing they have the flexibility to return or exchange items if needed.

Whether you’re a seasoned online shopper or new to the world of e-commerce, Cider return policy ensures a hassle-free and transparent process. From the detailed information in this blog post, you now have a comprehensive understanding of Cider return policy, including eligibility criteria, refund timelines, and the various scenarios that may arise.