Rooms to Go Return Policy: Easy Returns and Exchanges

When furnishing your home, it’s crucial to understand the return policies of the stores you’re buying from. Rooms to Go, a well-known furniture retailer, has specific guidelines for returns and exchanges. This blog post will delve into the intricacies of their return policy, helping you make informed decisions when shopping for your home.

What is the Rooms to Go Return Policy?

Rooms to Go return policy varies depending on whether you purchase online or in-store. For online purchases, customers have a 48-hour window after delivery to return items if they differ from expected. In-store purchases, however, cannot be returned once the merchandise has been delivered.

Rooms to Go Return Policy Time Limit

The time limit for returns at Rooms to Go is relatively short compared to some other retailers:

• For online purchases: 48 hours after delivery
• For in-store purchases: 48 hours from the date of purchase, but only if the merchandise has not been delivered

It’s important to note that this time limit is strict, and exceptions are rare.

Rooms to Go Terms and Conditions

Rooms to Go has several terms and conditions regarding returns:

1. Online sales may be canceled until the merchandise is loaded on the truck for delivery, typically three days before the delivery date.
2. Express/Next Day Delivery orders are not eligible for cancellation.
3. Once the merchandise is loaded, the order cannot be canceled and will be treated as a return.
4. Refunds may take up to 14 business days to process.
5. Delivery fees are non-refundable once merchandise has been delivered.

Rooms to Go Policy Without Receipt

Rooms to Go, given the short return window and the fact that most purchases are tied to specific orders, returns are likely to be accepted only with proof of purchase.

Rooms to Go Return Policy After 30 days

Rooms to Go only offer returns after 30 days. Their return window is much shorter—just 48 hours after delivery for online purchases and no returns after delivery for in-store purchases.

Rooms to Go Exchange Policy

Rooms to Go does not have a specific exchange policy. Given the nature of furniture sales and the short return window, exchanges are likely handled on a case-by-case basis. If you need to exchange an item, it’s best to contact customer service as soon as possible.

What Are Rooms To Go Return and Exchange Fee?

There may be a restocking fee for returned online purchases. Additionally, for long-distance deliveries, there is an additional $249.99 charge to pick up your return.

Rooms to Go Warranty

Rooms to Go offers a one-year limited product warranty on most of their products. Items sold “AS IS” do not include this warranty. For specific details on the warranty:

• For online sales, refer to their Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement.
• For showroom sales, check their Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement.
• For Rooms To Go Outlet sales, view their Outlet Terms and Conditions of Sale, Dispute Resolution/Arbitration Agreement.

Rooms to Go Customer Service

For any questions or concerns about returns or exchanges, you can contact Rooms to Go customer service:

Phone: (888) 709-5380, Option #1 (for online sales)

Email: [email protected]

For in-store purchases, customers are advised to contact their sales associate directly.

Rooms to Go Refund Policy

Rooms to Go refund policy varies based on the timing of the cancellation or return:

1. A full refund is available for online and in-store purchases canceled within 48 hours of purchase (before delivery).
2. If canceled after 48 hours but before delivery, only 80% of the purchase price will be refunded.
3. For online purchases returned within 48 hours of delivery, refunds will be for the amount of merchandise and tax, but not the delivery charge.
4. Refunds for credit account purchases will be credited back to the charged account.
5. Other refunds will be made by check and mailed.

Rooms to Go Items That Are Not Refundable

While not explicitly stated, based on the provided information, the following items are likely non-refundable:

1. Express/Next Day Delivery orders
2. Special order items
3. Items sold “AS IS”
4. Delivery fees once merchandise has been delivered

Does Rooms to Go Have a Holiday Return Policy?

The standard return policy applies year-round.

Rooms to Go Authorized Returns

Authorized returns for online purchases must be initiated within 48 hours of delivery. Returns are not accepted after delivery for in-store purchases. Before proceeding, all returns must be authorized by Rooms to Go customer service.

Rooms to Go Return Procedures for Authorized Returns

For authorized returns:

1. Contact Rooms to Go customer service within 48 hours of delivery (for online purchases).
2. Await authorization from the Internet Sales Support Staff.
3. Follow their instructions for the most efficient return shipment method.
4. Be prepared to pay any applicable restocking fees and return shipping charges.

Rooms to Go Reviews

Customers who have successfully navigated the return process often appreciate the clear communication from Rooms to Go customer service team. Many find that despite the short return window, the process is straightforward when followed correctly. One happy customer shared, “I was nervous about the 48-hour window, but Rooms to Go made it easy. Their team was responsive and helpful throughout the return process.”

How to Return an Item to Rooms to Go

In-Store Returns:

Rooms to Go showrooms need to be equipped to accept return merchandise. If you made an in-store purchase, contact your sales associate for guidance on the return process.

Online Returns:

1. Contact Rooms To Go at (888) 709-5380, Option #1, within 48 hours of delivery.
2. Explain your reason for return and await authorization.
3. Follow the instructions provided by the Internet Sales Support Staff for return shipment.
4. Be prepared for potential restocking fees and return shipping charges.

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Conclusion

Rooms to Go return policy is designed for customers who can make quick decisions about their furniture purchases. With a short 48-hour window for returns on delivered items from online purchases and no returns after delivery for in-store purchases, it’s crucial to carefully consider your purchase before finalizing it. Always review the terms and conditions thoroughly and don’t hesitate to contact their customer service for any clarifications before making a significant furniture investment.