Shopping for trendy fashion online can be exciting, but it’s essential to understand the return policy before making a purchase. Modlily, a popular online fashion retailer, offers a customer-friendly return policy to ensure your satisfaction. In this comprehensive guide, we’ll explore the ins and outs of Modlily return policy, helping you shop with confidence and peace of mind.
What is Modlily Return Policy?
Modlily offers a 30-day return window for most items purchased from their online store. This policy allows customers to initiate returns within 30 days from the ship date if they’re not completely satisfied with their purchase. Modlily provides pre-paid return shipping labels for hassle-free returns, making the process convenient for customers.
Key points of the policy include:
- 30-day return window from the ship date
- Prepaid return shipping labels provided
- Full refunds processed after item inspection
- Sale items are generally the final sale
Modlily Policy Without Receipt
Your order information is typically stored in their system for online purchases. If you’ve misplaced your order confirmation, you can typically view your order history on the Modlily website. If you need help, you can also contact their customer support team.
Modlily Return Policy After 30 days
According to Modlily return policy, returns must be made within 30 days after the ship date. Returns are usually not accepted after this time. If you have exceptional circumstances, it’s worthwhile contacting their customer support team to find out if they can make an exception.
What Is Modlily Exchange Policy?
Modlily accommodates exchanges for different sizes, colors, or styles. To request an exchange, customers should email the customer service team at [email protected] within 30 days from the ship date. Modlily will provide a pre-paid return shipping label for the original item and ship out the new item free of charge once the return is received.
What Is Modlily Return and Exchange Fee?
Modlily provides pre-paid return shipping labels for eligible returns, meaning most customers have no return fees. However, international customers are responsible for covering their return shipping costs, except in cases where items arrive defective or damaged.
Modlily Terms and Conditions
Key terms and conditions of Modlily return policy include:
- Items must be in new condition without signs of wear
- Original tags must still be attached (if present)
- Items should not be washed, worn, or altered
- Returns should be made in original packaging if possible
- Sale items are generally final sale and cannot be returned
Modlily Customer Service
Modlily customer service team can be reached via email at [email protected]. Their website offers live chat support for immediate assistance with returns, exchanges, or other inquiries.
Modlily Refund Policy
Once Modlily receives and inspects your return, They’ll use the original mode of payment that you used to process the refund. Refund periods differ based on the form of payment used:
- Credit Card: 5-7 business days
- PayPal: 5-7 business days
- Afterpay: 5-7 business days
Authorized Returns
All returns to Modlily must be authorized and meet their return criteria. To initiate a return, customers should visit the Order History page on the Modlily website and request a return. Modlily will then email a pre-paid return shipping label.
Return Procedures for Authorized Returns
To return an item to Modlily:
- Initiate the return within 30 days from the ship date
- Visit your Order History to request a return
- Use the pre-paid return shipping label provided via email
- Pack the item securely and drop it off at any carrier location (USPS recommended)
- Wait for Modlily to inspect the return and process your refund
Items that are not refundable
Items marked as “final sale” are final sale and cannot be exchanged or returned unless they arrive damaged or defective. Additionally, items that show signs of wear, have been washed or altered, or are returned outside the 30-day window may not be eligible for a full refund.
How to Return an Item to Modlily
In-Store Returns:
Modlily is an online retailer, so they don’t offer in-store returns.
Online Returns:
- Visit your Order History on Modlily website
- Choose the item that you want to return.
- Follow the prompts to generate a return authorization and pre-paid shipping label
- Pack the item securely, attach the shipping label, and drop it off at a carrier location
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FAQs About Modlily Return Policy
Q: How long do I have to return an item?
A: You have 30 days from the ship date to initiate a return.
Q: Do I have to pay for return shipping?
A: Modlily provides pre-paid return shipping labels for most US returns. International customers are responsible for return shipping costs.
Q: Can I exchange an item for a different size or color?
A: You can request an exchange by emailing [email protected] within 30 days of receiving your order.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days after Modlily receives and inspects your return.
Q: Can I return sale items?
A: Generally, sale items are final sale and can only be returned if they arrive defective or damaged.
Conclusion
Modlily return policy is designed to provide customers with a hassle-free shopping experience. With a 30-day return window, pre-paid shipping labels, and accommodating exchange options, Modlily demonstrates its commitment to customer satisfaction. Knowing the specifics of their return policy will help you confidently purchase, knowing that you have options if something doesn’t work out. Always read product descriptions for any deviations from the general return policy for items on sale. Happy Modlily shopping!
