Hiboy Return Policy: 30-Day Return Period

When purchasing electric scooters, bikes, or related accessories, it’s crucial to understand the brand’s return policy. Hiboy, a famous electric scooter and bike manufacturer, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This guide will provide a detailed overview of Hiboy return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.

What is Hiboy Return Policy?

Hiboy return policy is designed to be customer-centric and straightforward. The company offers a 30-day return window for most items purchased from their authorized channels. Key points of the policy include:

1. Returns are accepted within 30 days of the original delivery date
2. Items must be new, undamaged, and unused
3. All accessories and original packaging must be included
4. Customers are responsible for return shipping costs for non-defective products
5. A Return Merchandise Authorization (RMA) must be requested before returning any item

This policy reflects Hiboy commitment to customer satisfaction while maintaining reasonable business practices.

Hiboy Policy Without Receipt

Hiboy return policy only specifically mentions returns with a receipt. However, a physical receipt is likely optional since all returns must be initiated by contacting customer service and providing order details. Customers can use their order information to initiate the return process.

Hiboy Return Policy: After 30 days

Hiboy return policy changes after the initial 30-day period:

1. 31-120 days: Partial refunds of 10%-50% may be offered, depending on the situation
2. Over 120 days: Refunds are not accepted, but exchanges for refurbished products may be possible for a fee

These policies encourage customers to evaluate their purchases promptly while offering flexibility for later issues.

What Is Hiboy Exchange Policy?

Hiboy offers exchanges for defective products or if customers receive the wrong item. The exchange process is similar to the return process, requiring customer service contact and an RMA. For non-defective products, customers may need to return the item and place a new order for the desired product.

What Is Hiboy Return and Exchange Fee?

Hiboy applies several fees for returns and exchanges:

1. For non-defective returns, customers are responsible for return shipping costs ($50-$200 per item)
2. A $50-$200 interception fee applies for cancellations after shipment
3. For returns within 30 days, Hiboy deducts the original shipping fee ($50-$80 for scooters, $200 for e-bikes) from the refund
4. Exchanges for refurbished products after 120 days may incur a fee based on product usage

These fees help cover the costs associated with processing returns and maintaining inventory.

Hiboy Warranty

Hiboy offers a warranty on their products:

1. 12-month warranty for scooters
2. 6-month warranty for batteries and motors
3. Warranty covers replacement parts for quality-related issues
4. Lifetime technical support is provided

This warranty demonstrates Hiboy confidence in its products and commitment to customer satisfaction.

Hiboy Terms and Conditions

Key terms and conditions of Hiboy return policy include:

1. 30-day return window from the date of delivery
2. Items must be new, undamaged, and unused
3. All accessories and original packaging must be included
4. RMA must be requested within 30 days of receipt
5. Returns may be rejected if items don’t meet requirements
6. Accessories and spare parts are not returnable

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Hiboy Customer Service

Hiboy offers customer service support through email at us.[email protected]. Customers must contact customer service to initiate a return and receive return instructions. The support team can assist with any questions or concerns about purchases.

Email: [email protected]

Phon Number: (602)515-5443

Service time: Mon-Fri 9AM ~ 5PM [ARIZONA [MST] TIME]

Hiboy Refund Policy

When a return is accepted, Hiboy issues a refund based on the following terms:

1. Full refund minus shipping fees for returns within 30 days
2. Partial refunds (10%-50%) for returns between 31-120 days
3. No refunds after 120 days
4. Refunds are processed within 3-6 business days of receiving the return
5. PayPal refunds take up to 48 hours, credit card refunds take 7-14 business days

Original shipping fees are non-refundable, and return shipping costs for non-defective items may reduce the refund amount.

Does Hiboy have a holiday return policy?

The standard 30-day return policy applies to all purchases, including those made during sale periods.

Hiboy Authorized Returns

Hiboy customer service must authorize all returns. To initiate a return, customers must obtain a Return Merchandise Authorization (RMA) within 30 days of receiving their item. The RMA is valid for 30 days from the date it was created.

Return Procedures for Authorized Returns

To initiate a return:

1. Contact Hiboy customer service via email ([email protected]) within 30 days of receiving your item
2. Request a Return Merchandise Authorization (RMA)
3. Provide your order details and reason for return
4. Wait for return instructions from customer service
5. Package the item(s) in original packaging with all accessories
6. Ship the package to the provided return address
7. Keep the receipt with tracking information

Following these procedures ensures a smooth return process and helps avoid any potential issues.

Hiboy Items that are not refundable

According to Hiboy policy, the following items are not refundable:

1. Accessories and spare scooter parts (including seats) sold on hiboy.com
2. Items returned without all accessories and original packaging
3. Products returned after 120 days from delivery

Always check the product description carefully before purchasing to see if an item falls into one of these categories.

How to Return an Item to Hiboy

In-Store Returns:

As primarily an online retailer, all returns must likely be processed through their online system.

Online Returns:

1. Contact Hiboy customer service via email ([email protected]) within 30 days of receiving your item
2. Request a Return Merchandise Authorization (RMA)
3. Provide your order details and reason for return
4. Wait for return instructions from customer service
5. Package the item(s) securely with all original accessories and packaging
6. Ship the package to the provided return address
7. Keep the receipt with tracking information

This process ensures that your return is adequately tracked and processed.

Read More

Homrain Return Policy

Silverts Return Policy

Peter Glenn Return Policy

FAQs About Hiboy Return Policy

Conclusion

Hiboy return policy offers customers a structured process for returning items within a month of delivery, with additional options for later returns or exchanges. The policy’s clear guidelines on fees, non-returnable items, and return procedures help set customer expectations. While some fees may apply, the policy demonstrates Hiboy commitment to customer satisfaction and product quality. By understanding these details, shoppers can make informed decisions when purchasing from Hiboy, ensuring a more satisfactory experience with their electric scooters and bikes.