Finding the ideal fit and functionality in outerwear is essential. TRUEWERK, a brand known for its high-quality work gear, understands this and has implemented a customer-friendly return policy. In this blog post, we’ll dive deep into TRUEWERK return policy, helping you know the ins and outs of their process and ensuring you can shop confidently.
What is the TRUEWERK Return Policy?
TRUEWERK offers a generous return policy that prioritizes customer satisfaction. They provide free returns and exchanges for all domestic orders within 60 days of the purchase date. This policy allows customers ample time to try out their gear and ensure it meets their needs. However, it’s important to note that returned items must be unworn and still have their tags attached.
- Returns and exchanges are accepted within 60 days of the delivered date
- Items must be unworn, undamaged, unwashed, and have all original tags attached
- Customers are responsible for the return shipping fees
- The original shipping fee is non-refundable
- Gift card orders are not eligible for returns or exchanges
TRUEWERK Policy Without Receipt
While the provided information only specifically addresses returns with a receipt, TRUEWERK system is designed to track orders through various methods. Customers can use the email address associated with the order, log into their TRUEWERK account, or refer to their packing slip to find their order number. This system reduces the need for a physical receipt, making the return process more convenient for customers.
TRUEWERK Return Policy After 30 days
TRUEWERK goes above and beyond the standard 30-day return window. They allow returns and exchanges within 60 days of the purchase date, giving customers an extended period to evaluate their purchases. This extended window is particularly beneficial for workwear, allowing sufficient time to test the gear in various working conditions.
What Is TRUEWERK Exchange Policy?
TRUEWERK exchange policy is straightforward and customer-friendly. If you’re unsatisfied with your gear, you can exchange it for the same item in a different colour or size. This flexibility ensures customers can find the perfect fit or style without hassle.
What Are TRUEWERK Return and Exchange Fee?
One of the standout features of TRUEWERK return policy is that it offers free returns and exchanges for all domestic orders. This no-fee policy removes a significant barrier that often discourages customers from returning items, ensuring that you can shop with confidence, knowing that you won’t incur additional costs if the item doesn’t meet your expectations.
TRUEWERK Warranty
TRUEWERK commitment to customer satisfaction is evident in its generous return and exchange policy. For specific warranty information, it’s advisable to check its website or contact its customer service directly.
TRUEWERK Terms and Conditions
TRUEWERK terms and conditions for returns and exchanges are clear and customer-friendly:
- Returns and exchanges are welcome within 60 days after the original purchase.
- Items need to be unworn and still have their tags on.
- Free returns and exchanges for domestic orders
- Exchanges can be made for the same item in a different colour or size
- Refunds are handled using the original mode of payment.
- Certain items like undergarments are non-returnable due to hygiene reasons
TRUEWERK Customer Service
TRUEWERK provides customer support through email at [email protected]. Their customer service hours are from 08:30 to 16:30 MST. Thanks to this committed support, customers can get help with any queries or worries they may have about their orders, refunds, or exchanges.
Our Customer Service Crew is standing by to answer your questions. We’re available via live chat & email Monday through Friday from 0700-1900 MST. Weekends from 0900-1700.
Prefer a DIY approach, visit our FAQs for everything you need to get the job done.
EMAIL US: [email protected]
We’ll get back to you within one business day.
MORE WAYS TO CONNECT: PHONE: (877) 779-9495
Monday through Friday from 0900-1600 MST
TRUEWERK Refund Policy
TRUEWERK refund policy is designed to be quick and hassle-free. Once they receive the returned item, they automatically process the return or exchange. Refunds are given back using the original mode of payment, and customers can expect to see the refund reflected in their account within 7 business days. This efficient process ensures that customers can receive their refunds.
Does TRUEWERK Have a Holiday Return Policy?
TRUEWERK generous 60-day return window, most holiday purchases would likely fall within this period anyway. It’s best to contact their customer service directly for specific holiday-related questions.
TRUEWERK Authorized Returns
TRUEWERK accepts returns for items purchased directly from their website or authorized retailers. However, customers are directed to process their returns through Amazon‘s return system for items purchased through Amazon. This ensures that all returns are handled through the appropriate channels, streamlining the process for the customer and TRUEWERK.
Return Procedures for Authorized Returns
To initiate a return with TRUEWERK:
- Go to their webpage and select the “return” link.
- Provide the email associated with your account
- Enter your order number (found in your email confirmation, TRUEWERK account, or on the packing slip)
- Follow the provided instructions to complete your return
TRUEWERK Items that are not refundable
TRUEWERK has a few exceptions to their return policy:
- Undergarments are not eligible for return due to hygiene reasons
- Outlet purchases are final sale and cannot be refunded or exchanged
- Items listed as final sale are not returnable.
These exceptions are in place to ensure hygiene standards and to allow TRUEWERK to offer discounted prices on certain items.
How to Return an Item to TRUEWERK
In-Store Returns:
TRUEWERK appears to be primarily an online retailer, so most returns are likely processed through their online system.
Online Returns:
- Visit TRUEWERK website and click on their return link
- Enter the email associated with your account
- Provide your order number
- To finish your return, adhere to the on-screen directions.
- Pack your item securely, ensuring it’s unworn and tags are attached
- Use the provided return shipping method (remember, returns are free for domestic orders)
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FAQs About TRUEWERK Return Policy
How long do I have to return my TRUEWERK item?
You have 60 days from the purchase date to return or exchange your item.
Can I exchange my item for a different size or colour?
Yes, TRUEWERK allows exchanges for the same item in a different size or colour.
How long does it take to receive my refund?
Once TRUEWERK receives your return, it typically takes 7 business days for the refund to reflect in your account.
What if I don’t have my order number?
Your order number is in your email confirmation, on the packing slip in your original package, or by logging into your TRUEWERK account.
Can I return items purchased from TRUEWERK Outlet?
No, all Outlet purchases are final sale and not eligible for return or exchange.
How long does it take to receive an exchanged item?
Exchanges typically take 8-15 days to arrive, as TRUEWERK sends out the exchange once they receive your return.
Conclusion
TRUEWERK return policy stands out for its customer-centric approach, offering a generous 60-day window for returns and exchanges, free return shipping for domestic orders, and a straightforward process. This policy reflects TRUEWERK commitment to customer satisfaction and confidence in their product quality. Whether you need a different size or colour or simply change your mind, With TRUEWERK return policy, you can shop with confidence, knowing that you have enough time to consider your purchase and may easily return or exchange it if necessary.
