Mor Furniture Return Policy: A Proper Guide for Customers

When furnishing your home, it’s crucial to have confidence in your purchases. Mor Furniture recognizes the challenge of finding your space’s perfect style, comfort, and functionality. This guide will provide a detailed overview of Mor Furniture return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.

What is Mor Furniture Return Policy?

Mor Furniture offers a customer-friendly return policy to ensure the satisfaction of every purchase. The company understands that sometimes you might change your mind or find that the chosen items don’t meet your needs. Key points of the policy include:

1. A 72-hour window to initiate returns or exchanges after receiving your items
2. Items must be returned in comparable condition as received
3. Returns must be made to the original pickup or delivery location
4. Professional assistance for returns is available for a fee

This policy reflects Mor Furniture commitment to customer satisfaction while maintaining reasonable business practices.

Mor Furniture Return Policy Time Limit

Mor Furniture has a strict 72-hour time limit for initiating returns or exchanges. This period begins from the moment you receive your items. Notifying Mor Furniture within this timeframe is crucial if you wish to return or exchange any purchases. Beyond this 72-hour window, Mor cannot accommodate reselections, returns, or refunds.

Mor Furniture Policy Without Receipt

Mor Furniture policy emphasizes the importance of the original invoice for warranty claims. A receipt or proof of purchase is likely necessary for returns and exchanges as well. Always keep your receipt or order confirmation for any purchases from Mor Furniture.

Mor Furniture Return Policy After 30 days

Mor Furniture return policy is limited to 72 hours after delivery. There is no mention of a return policy extending beyond this period. However, for longer-term manufacturing warranty issues, Mor Furniture will continue to assist customers for the duration of the warranty terms, typically one year from the date of possession.

What Is Mor Furniture Exchange Policy?

Mor Furniture allows for exchanges within the 72-hour window after delivery. If you wish to exchange an item:

1. Notify Mor within 72 hours of receiving your item(s)
2. A Mor associate will assist you with your reselection
3. Return the original item within 7 days or less
4. The returned item must be in comparable condition as received

Remember that if your reselected items are not readily available, you may experience an “empty room” until the new items arrive.

What is Mor Furniture Return and Exchange fee?

Mor Furniture are some associated costs to be aware of:

1. Delivery fees paid to the contract delivery service are non-refundable
2. If you need professional assistance to return items, there’s a fee comparable to standard delivery rates
3. For warranty claims after one year of possession, a service charge will apply

When considering a return or exchange, you must factor these potential costs into your decision.

Mor Furniture Warranty

Mor Furniture offers a comprehensive warranty policy:

1. One-year warranty from the date of possession, covering defects in materials and workmanship under normal usage
2. Limited to individuals listed on the original invoice
3. Some manufacturers offer additional warranties that may extend beyond Mor Furniture one-year warranty

Warranty inclusions:

• Removable cushion cores or cushion springs
• Seam separation
• Living room frame construction
• Power and non-power reclining mechanisms
• Pull cords and parachute cables
• Electrical components
• Seasonal splits, warping, peeling, checking, or lifting

Warranty exclusions:

• Furniture modified by anyone other than Mor Furniture
• Clearance, damaged, or “as-is” merchandise
• Accessories and bed linens
• Normal wear and tear (fabric fading, fabric pulling, etc.)

Mor Furniture Terms and Conditions

Key terms and conditions of Mor Furniture return and warranty policy include:

1. 72-hour window for initiating returns or exchanges
2. Items must be returned to the original pickup or delivery location
3. Returned items must be in the same condition as when received
4. No exchanges or refunds for items damaged or soiled while in customer possession
5. Policy doesn’t apply to floor samples, custom order items, mattresses, or bases
6. Visible surface damage must be reported within three days of possession
7. Commercial use voids the one-year limited warranty

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Mor Furniture Customer Service

Mor Furniture offers customer service support through various channels:

1. Phone: 866-466-7435
2. Email: [email protected]
3. Customer Service Hours: 9am PST – 5pm PST daily
4. In-store: California Transparency in Supply Chains Act (SB657) Disclosure

Customer service can assist with returns, exchanges, warranty claims, and other customer concerns.

Mor Furniture Refund Policy

When a return is accepted, Mor Furniture processes refunds back to the original form of payment. Key points of the refund policy include:

1. Refunds are processed after reviewing the product’s condition
2. Items must appear unused and undamaged to qualify for a refund
3. Delivery fees paid to the contract delivery service are not refunded
4. Refunds are only allowed during the initial 72 hours after delivery

Does Mor Furniture Have a Holiday Return Policy?

The Mor Furniture standard 72-hour return policy applies year-round unless Mor Furniture states otherwise during holiday periods.

Mor Furniture Authorized Returns

Mor Furniture must authorize all returns. To initiate an authorized return:

1. Contact Mor Furniture within 72 hours of receiving your item(s)
2. Speak with a Mor associate about your return request
3. Return the item(s) within 7 days or less
4. Ensure the item(s) are in comparable condition as received

Only authorized returns or items sent back with prior approval may be accepted.

Return Procedures for Authorized Returns

To process an authorized return:

1. Notify Mor Furniture within 72 hours of receiving your item(s)
2. Discuss your return request with a Mor associate
3. Arrange for the return of the item(s) within 7 days
4. Return the item(s) to the original pickup or delivery location
5. Ensure the item(s) are in the same condition as when received
6. If professional assistance is needed, arrange this with Mor Furniture (additional fees apply)

Following these procedures ensures a smooth return process and helps avoid any potential issues.

Mor Furniture Items that are not refundable

According to Mor Furniture policy, the following items are not eligible for return or exchange:

1. Floor samples
2. Custom order items
3. Mattresses
4. Bases
5. Clearance items
6. Damaged or “as-is” merchandise
7. Accessories
8. Bed linens

Always check the product description and discuss with a Mor associate before purchasing to understand if an item falls into one of these categories.

How to Return an Item to Mor Furniture

In-Store Returns:

1. Contact Mor Furniture within 72 hours of receiving your item(s)
2. Bring the item(s) back to the original pickup or delivery location
3. Ensure the item(s) are in the same condition as when received
4. Bring your original invoice or proof of purchase

Online Returns:

Mor Furniture the exact process applies to in-store returns, but it’s best to contact customer service for specific instructions on returning items purchased online.

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Conclusion

Mor Furniture return policy offers customers a brief but fair opportunity to evaluate their purchases. While shorter than some retailers, the 72-hour window for initiating returns or exchanges encourages quick decision-making and helps maintain inventory efficiency. By understanding the policy’s details, including non-returnable items and potential fees, customers can make informed decisions when shopping with Mor Furniture, ensuring a more satisfactory home furnishing experience.