Alice + Olivia Return Policy: 14-Day Return Period

When shopping for designer clothing and accessories, it’s crucial to understand the brand’s return policy. Alice + Olivia, a contemporary clothing company known for its vibrant and feminine designs, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This guide will give a detailed overview of Alice + Olivia return policy, helping you make informed decisions and navigate any potential returns smoothly.

What is Alice + Olivia Return Policy?

Alice + Olivia return policy is designed to be straightforward and customer-oriented. The company allows customers to return unworn items purchased from their website or stores within a specified timeframe. Key points of the policy include:

1. For online orders, returns are accepted within 14 days after the delivery date.
2. Items must be unworn, unaltered, and unwashed with all original tags attached
3. In-store returns for credit card purchases are free
4. Mail-in returns incur a $10 restocking fee
5. Items sold down by 60% or more are final sale and cannot be exchanged or returned.

This policy reflects Alice + Olivia commitment to customer satisfaction while maintaining reasonable business practices.

Alice + Olivia Return Policy Time Limit

Alice + Olivia has a strict 14-day return window for online and in-store purchases. For online orders, this period begins from the delivery date. Initiating your return within this timeframe is essential to ensure a refund or store credit eligibility.

Alice + Olivia Policy Without Receipt

Alice + Olivia Policy: An original or gift receipt must be presented for in-store purchases at the time of return. Customers can access their order history through their account for online orders, which can serve as proof of purchase if needed.

Alice + Olivia Return Policy: After 30 days

Alice + Olivia return policy explicitly states a 14-day return window. Returns after this period are not accepted according to the stated policy. There is no mention of a 30-day or extended return period.

What Is Alice + Olivia Exchange Policy?

Alice + Olivia Exchange Policy you must return the original item and place a new order if you need a different size or colour. The policy states:

“Right now, we are unable to accept exchanges. Kindly return the unwanted item and place a fresh order on Aliceandolivia.com.”

What Is Alice + Olivia Return and Exchange Fee?

Alice + Olivia applies the following fees for returns:

1. A $10 restocking fee for mail-in returns, which is deducted from the refund
2. In-store returns (for credit card purchases) and returns through ShopRunner are free
3. For international returns, flat-rate return shipping fees are deducted from the refund:

• Europe: $55
• Australia: $50
• Canada: $25
• Rest of World: $60

These fees help cover the costs associated with processing returns and restocking items.

Alice + Olivia Warranty

Alice + Olivia Policy For issues related to product quality or defects, it’s best to contact Alice + Olivia customer service directly.

Alice + Olivia Terms and Conditions

Key terms and conditions of Alice + Olivia return policy include:

1. 14-day return window from the delivery date for online purchases
2. Items must be unworn, unaltered, and unwashed with all tags attached
3. Swim items must have the liner attached
4. Sale items 60% off and higher are final sale and cannot be returned
5. Shipping charges are non-refundable
6. Alice + Olivia reserves the right to deny a refund if merchandise doesn’t meet return policy requirements
7. In-store returns are only accepted at Alice + Olivia US locations
8. An excessive number of returns in twelve months may result in rejection of future orders

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Alice + Olivia Customer Service

Alice + Olivia offers customer service support through various channels:

1. Email: [email protected]
2. Phone or text: 1-800-401-8211
3. Chat: Available on their website (look for the black chat icon on the right corner of the screen)

Customer service can assist with return inquiries, order placement, and other concerns.

Alice + Olivia Refund Policy

When a return is accepted, Alice + Olivia issues a refund to the original form of payment. Key points of the refund policy include:

1. Refunds are processed within 7-10 business days of receiving the returned package
2. Refunds can only be issued to the original method of payment
3. Banking institutions may require additional days to process the refund
4. For Affirm purchases, refund information can be found in the customer’s Affirm account

Does Alice + Olivia Have a Holiday Return Policy?

The Alice + Olivia Policy standard 14-day return policy applies year-round unless stated on their website during holidays.

Alice + Olivia Authorized Returns

All returns must be authorized by Alice + Olivia. For online purchases, customers must initiate the return process through the website. Only authorized returns or items sent back with prior approval may be accepted.

Return Procedures for Authorized Returns

To initiate a return for an online purchase:

1. Go to the Alice + Olivia website and select “INITIATE A RETURN“
2. Enter your order number when prompted
3. Follow the instructions to select items for return and print shipping labels
4. Package the items securely with all original tags attached
5. Attach the provided return label or use the QR code for printer less returns
6. Drop off the package at the nearest FedEx or Walgreens location

For in-store purchases, bring the item with the original or gift receipt to any Alice + Olivia US store within 14 days of purchase.

Alice + Olivia Items that are not refundable

According to Alice + Olivia policy, the following items are not refundable:

1. Sale items that are 60% off and higher (final sale)
2. Items that have been worn, altered, or washed
3. Swim items without the liner attached
4. Items returned without original tags

Always check the product description carefully before purchasing to see if an item falls into the final sale category.

How to Return an Item to Alice + Olivia

In-Store Returns:

1. Bring the item with the original receipt or gift receipt to any Alice + Olivia US store
2. Returns must be made within 14 days of purchase
3. Items must have original tags attached
4. Swim items must have the liner attached
5. In-store returns for credit card purchases are free

Online Returns:

1. Visit the Alice + Olivia website and select “INITIATE A RETURN“
2. Enter your order number
3. Select the items you wish to return
4. Print the provided shipping label or use the QR code for printer less returns
5. Package the items securely with all original tags attached
6. Drop off the package at the nearest FedEx or Walgreens location

Note that mail-in returns incur a $10 restocking fee.

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FAQs About Alice + Olivia Return Policy

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Conclusion

Alice + Olivia return policy offers customers a structured process for returning items within two weeks of purchase or delivery. While the 14-day window is relatively short compared to some retailers, it provides a fair opportunity for customers to evaluate their purchases. The policy’s clear guidelines on fees, non-returnable items, and return procedures help set customer expectations. By understanding these details, shoppers can make informed decisions when purchasing from Alice + Olivia, ensuring a more satisfactory shopping experience with this famous contemporary fashion brand.