When investing in performance gear like VKTRY insoles and propulsion socks, it’s crucial to When investing in performance gear like VKTRY insoles and propulsion socks, it’s crucial to understand the company’s return policy. VKTRY offers a customer-friendly approach to returns and exchanges, ensuring athletes and fitness enthusiasts can shop confidently. This guide will give a detailed overview of VKTRY return policy, helping you navigate the process smoothly and make informed purchase decisions.
What is the VKTRY Return Policy?
VKTRY offers a 90-day Money-Back Guarantee on its products. This policy allows customers to return or exchange their purchases within 90 days if they are unsatisfied with their VKTRY gear. The policy covers insoles and propulsion socks, demonstrating VKTRY’s commitment to customer satisfaction and confidence in its products.
VKTRY Return Policy Time Limit
The time limit for VKTRY return policy is 90 days from the date of purchase. This generous window allows customers ample time to test the products and determine if they meet their needs. It’s important to note that this 90-day period applies to both returns and exchanges, giving customers flexibility in their decision-making process.
VKTRY Policy Without Receipt
While the provided information only specifically addresses returns with a receipt, keeping your order confirmation email or order number handy is advisable. The VKTRY return process requires customers to give their full name and order number when initiating a return or exchange, suggesting that some purchase verification is necessary.
VKTRY Return Policy After 30 days
VKTRY return policy extends well beyond the standard 30-day window many retailers offer. Customers can return or exchange their items for up to 90 days after purchase, providing an extended period for evaluation and decision-making.
What Is VKTRY Exchange Policy?
VKTRY offers a flexible exchange policy within the 90-day return period. Customers can exchange their products for different sizes or flexibility levels if needed. The company strives to ensure customers receive the right product for their needs, even if it requires adjustments after the initial purchase.
Key points of the exchange policy include:
- Free exchanges within the USA
- Even exchanges can be made for comparable products
- International customers are responsible for shipping expenses on exchanges
What Is the VKTRY Return and Exchange Fee?
VKTRY offers free exchanges for customers within the USA. International customers, however, are responsible for the shipping charges related to exchanges and returns. For returns, the refund excludes the original shipping fees. It’s worth noting that there’s no mention of a restocking fee, which is a customer-friendly aspect of their policy.
VKTRY Warranty
VKTRY 90-day money-back guarantee is a satisfaction warranty. This policy allows customers to return the product if unsatisfied with its performance, effectively covering any issues that might arise during everyday use within the first 90 days.
VKTRY Terms and Conditions
Key terms and conditions of VKTRY return policy include:
- 90-day return/exchange period
- Refunds exclude shipping fees
- Promotional pricing adjustments on partial returns
- International clients are liable for the cost of return shipping.
- Even exchanges allowed for comparable products
These conditions ensure a fair policy for both customers and the company.
VKTRY Customer Service
VKTRY emphasizes customer satisfaction and encourages customers to reach out with any issues. Their customer service can be contacted via email at [email protected]. Customers should provide their full name and order number when contacting customer service about returns or exchanges.
Email: [email protected]
Call: 1-844-468-5879
(Mon-Fri, 9am – 5pm EST)
VKTRY Refund Policy
When a return is accepted, VKTRY issues a refund for the amount paid for the product, excluding shipping fees. If only part of the order is returned for orders that were part of promotional pricing or bundle deals, the refund may be adjusted to match the correct promotional pricing.
Does VKTRY Have a Holiday Return Policy?
The VKTRY standard 90-day return policy applies year-round, which is already quite generous compared to many retailers policies.
VKTRY Authorized Returns
VKTRY customer service must authorize all returns. Customers must email [email protected] with their full name, order number, and a brief explanation of why they’d like to return. This process allows VKTRY to potentially assist with exchanges or resolve issues before processing a return.
Return Procedures for Authorized Returns
To initiate a return:
- Email [email protected] within 90 days of purchase
- Provide your full name and order number
- Explain why you’d like to return the product
- Wait for return instructions from customer service
- Package the item(s) securely
- Deliver the item to the specified return address.
Customers are in charge of paying return shipping fees for returns made internationally.
VKTRY Items that are not refundable
If they meet the return criteria, all VKTRY products (insoles and propulsion socks) are eligible for return or exchange within 90 days.
How to Return an Item to VKTRY
In-Store Returns:
As VKTRY appears to be primarily an online retailer, all returns must likely be processed through their online system.
Online Returns:
- Email [email protected] within 90 days of purchase
- Provide your full name and order number
- Explain your reason for return
- Observe the return guidelines that customer support has supplied.
- Ship the item back to VKTRY
- Await the processing of the refund.
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FAQs About VKTRY Return Policy
How long do I have to return VKTRY products?
You have 90 days from the date of purchase to return or exchange VKTRY products.
Can I exchange my VKTRY insoles for a different size?
VKTRY offers free exchanges within the USA for different sizes or flexibility levels.
Do I have to pay for return shipping?
Customers within the USA don’t pay for exchange shipping. The cost of return shipping is the responsibility of the international consumer.
Will I get a full refund if I return an item?
You’ll receive a refund for the product price, excluding the original shipping fees.
Can I return part of a bundle order?
Yes, but the refund may be adjusted to match the correct promotional pricing for the items you keep.
How do I initiate a return or exchange?
Email [email protected] with your full name, order number, and reason for return or exchange.
Conclusion
VKTRY return policy stands out for its generous 90-day window and customer-centric approach. VKTRY demonstrates confidence in their products and commitment to customer satisfaction by offering free exchanges within the USA and a money-back guarantee. This policy allows customers to shop with assurance, knowing they have ample time to test the products and make exchanges if needed. Whether you’re a fitness enthusiast or a professional athlete, VKTRY accommodating return policy guarantees you can discover the equipment to improve your performance.
