When purchasing candles and related products, it’s essential to understand the brand’s return policy. Yummi Candles, a famous candle manufacturer, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This guide will provide a detailed overview of Yummi Candles return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.
What is Yummi Candles Return Policy?
Yummi Candles offers a generous 90-day return policy for all in-store and online products. This policy gives customers ample time to evaluate their purchases and ensure complete satisfaction. The critical points of the policy include:
- Returns are accepted within 90 days of purchase
- Items must be in brand-new condition
- Original packaging is required for all returns
- Returns must be authorized before shipping back
This policy reflects Yummi Candles commitment to customer satisfaction and confidence in their product quality.
Yummi Candles Return Policy Time Limit
Yummi Candles has a clear and generous time limit for returns:
- 90 days from the date of purchase for all products
- This applies to both in-store and online purchases
- The 90-day window gives customers ample time to evaluate their purchases
This extended return period demonstrates Yummi Candles confidence in their products and commitment to customer satisfaction.
Yummi Candles Policy Without Receipt
it does state that customers need to log into their account using the email address used for the purchase. The physical receipt may not be necessary for online purchases as the order information is linked to the customer’s account. It’s best to keep the receipt for in-store purchases to ensure a smooth return process.
Yummi Candles Return Policy After 30 days
Yummi Candles return policy extends well beyond 30 days. Customers have 90 days to return their purchases, provided they meet the other return requirements. This policy remains the same throughout the 90 days, offering consistent terms for returns regardless of whether they’re made within the first 30 days or later in the return window.
What Is Yummi Candles Exchange Policy?
The process for exchanges appears to be similar to that for returns:
- Customers should contact customer service to initiate an exchange
- The original item needs to be returned in new condition with original packaging
- Once the return is processed, the exchange item will be sent out
It’s worth noting that all carrier costs, including those for exchanges, are non-refundable.
What Is Yummi Candles Return and Exchange Fee?
Yummi Candles policy states that all carrier costs, including original shipping charges for returns or exchanges, are non-refundable. This means:
- Customers are responsible for the cost of shipping items back for return or exchange
- The original shipping cost (if any) will not be refunded
- There doesn’t appear to be an additional return or exchange fee beyond shipping costs
When considering a return or exchange, customers need to factor in these potential costs.
Yummi Candles Warranty
Yummi Candles products 90-day return policy serves as a form of short-term guarantee. For issues related to product quality or defects beyond the 90-day return period, it’s best to contact Yummy Candles customer service directly.
Yummi Candles Terms and Conditions
Key terms and conditions of Yummi Candles return policy include:
- 90-day return window from the date of purchase
- Items must be in brand-new condition
- Original packaging is required for all returns
- Returns must be authorized before shipping back
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- US customers should not send returns to the Canadian address
These conditions help maintain the quality of returned items and ensure a fair policy for all customers.
Yummi Candles Customer Service
Yummi Candles offers customer service support through multiple channels:
- Email: [email protected]
- Phone: 1-(888)-986-6448
- Toll-Free: 1-800-375-8023
Customer service hours are Monday through Friday, 8:30 a.m. to 4:00 p.m. EST. Customers can leave voicemails after hours, which will be returned the next business day.
Yummi Candles Refund Policy
When a return is accepted, Yummi Candles processes refunds as follows:
- Refunds are credited to the original method of payment
- Processing time is up to one week after receiving the returned goods
- Original shipping costs are not refunded
- The total purchase price (minus shipping) is refunded for eligible returns
This refund policy ensures customers receive their money back promptly for qualifying returns.
Do Yummi Candles Have a Holiday Return Policy?
The Yummi Candles standard 90-day return policy applies year-round unless stated on their website during holidays. For the most up-to-date information on holiday returns, customers should contact Yummi Candles customer service.
Yummi Candles Authorized Returns
All returns to Yummi Candles must be authorized. To get authorization:
- Customers need to contact customer service
- Provide the order number and items to be returned
- Explain the reason for the return
- Wait for approval and further instructions
This process helps Yummi Candles manage returns efficiently and ensures customers follow the correct procedure.
Yummi Candles Items that are not refundable
According to Yummi Candles policy, the following items are not refundable::
- In brand new condition
- In their original packaging
- Returned within 90 days of purchase
Items that don’t meet these criteria may not be eligible for return. If you have specific questions about eligibility for certain items, contacting Yummi Candles customer service is best.
How to Return an Item to Yummi Candles
In-Store Returns:
Customers who made in-store purchases should bring their items in new condition, original packaging, and receipts to the store within 90 days of purchase.
Online Returns:
- Log in to your account on the Yummi Candles website
- Select the order and items you wish to return
- Request a return and provide necessary details
- Wait for approval email
- Pack items securely in original packaging
- Include the order number on the box
- Ship to the provided return address using a trackable method
This process ensures that your return is adequately tracked and processed.
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FAQs About Yummi Candles Return Policy
How long do I have to return an item?
You have 90 days from the date of purchase to return items.
Do I need the original packaging to return an item?
Yes, all returns must be in their original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs.
How long does it take to process a refund?
Refunds are typically processed within one week of receiving the return.
Can I return a used candle?
No, items must be in brand new condition to be eligible for return.
Can I return items purchased on sale?
The policy doesn’t specify differences for sale items, so they should be returnable within 90 days if they are in new condition.
Conclusion
Yummi Candles offers a customer-friendly return policy with a generous 90-day window for in-store and online purchases. This policy and commitment to customer service demonstrate Yummi Candles confidence in their products and dedication to customer satisfaction. By understanding the details of this policy, customers can shop confidently, knowing they have ample time to evaluate their purchases and a transparent process for returns if needed.