Metro Shoes Return Policy: Easy to Return and Exchange

When shopping for shoes and accessories, it’s essential to have a clear understanding of the store’s return policy. Metro Shoes, a famous footwear and accessories retailer, offers customers a return policy that balances consumer needs with business practices. This guide will walk you through everything you need about Metro Shoes return policy, ensuring you can shop confidently and clearly.

What is Metro Shoes Return Policy?

Metro Shoes return policy allows customers to return unused goods within 15 days of receipt. This policy is designed to give shoppers the flexibility to return items that don’t meet their expectations while protecting the company from excessive returns.

Metro Shoes Return Policy Time Limit

Metro Shoes allows returns 15 days from the date of receipt. This window gives customers ample time to inspect their purchases and decide whether to keep them.

Metro Shoes Terms and Conditions

To be eligible for a return, items must meet the following conditions:

• Be unused
• Be in their original packaging
• Have all labels, tags, boxes, and plastic wrap intact
• Not be a SALE item, bag, or accessory (except belts)

Metro Shoes will repair broken items if possible rather than accepting them for return.

Metro Shoes Policy Without Receipt

Most online purchases come with digital receipts, so this shouldn’t be a common issue for Metro Shoes customers. However, it’s always best to keep your receipt for in-store purchases to ensure a smooth return process.

Metro Shoes Return Policy After 30 days

Metro Shoes return policy is limited to 15 days from the date of receipt. There is no mention of a policy for returns after 30 days, which suggests that returns are only accepted within the 15-day window.

Metro Shoes Exchange Policy

Returns are accepted within 15 days, and exchanges for eligible items are likely to be made within this timeframe.

What Is Metro Shoes Return and Exchange Fee?

Metro Shoes is worth noting that if your original order included shipping charges (Rs. 50 for items Rs. 799 or below), these charges will not be refunded in case of a return.

Metro Shoes Warranty

Metro Shoes does not offer a warranty, guarantee, exchange, or repair service for products sold at discounted prices on its website. While not explicitly stated, it’s reasonable to assume that standard manufacturer warranties may apply for full-priced items.

Metro Shoes Customer Service

Metro Shoes provides the following customer service contact information:

Phone: +91-797 7311 089

Email: [email protected]

Customer support is available Monday to Saturday from 10:00 AM to 6:00 PM.

Metro Shoes Refund Policy

Metro Shoes refund policy is as follows:

• Full refunds are issued for orders canceled within two hours of placement or before procurement begins.
• Refunds are provided for damaged, faulty, or incorrect orders upon delivery.
• No refund is issued if the delivered order matches the color and size the customer selects.
• Refunds exclude shipping charges (Rs. 50) if applicable.
• COD refunds take 5-7 business days to reflect in the customer’s bank account.
• Depending on the bank partner, prepaid refunds take 5-7 business days.

Metro Shoes Items That Are Not Refundable

The following items are not eligible for return or refund:

• SALE items
• Bags
• Accessories (except belts)
• Used or worn items
• Items without original packaging and tags

Does Metro Shoes Have a Holiday Return Policy?

The standard 15-day return policy applies year-round unless otherwise stated on their website during holiday seasons.

Metro Shoes Authorized Returns

Metro Shoes must authorize all returns. it likely involves contacting customer service to initiate the return.

Metro Shoes Return Procedures for Authorized Returns

To return an item to Metro Shoes:

1. Ensure the item is unused and in its original packaging with all tags intact.
2. Contact Metro Shoes customer service within 15 days of receiving the item.
3. Follow the instructions provided by customer service when returning the item.
4. Pack the item securely to prevent damage during transit.
5. Ship the item back to Metro Shoes using the method specified by customer service.

Metro Shoes Reviews

“I recently bought a pair of shoes from Metro Shoes online store, and while they looked great, they didn’t fit quite right. I was worried about the return process, but Metro Shoes made it easy! Their 15-day return policy gave me enough time to try them on properly and decide. The customer service team was accommodating, guiding me through the return process step by step. Within a week, I had my refund processed. Metro Shoes efficient return policy has made me a loyal customer!” – Priya, satisfied shopper.

How to Return an Item to Metro Shoes

In-Store Returns

Metro Shoes accepts returns in its physical stores. Customers should bring the item in its original condition and the receipt to process an in-store return.

Online Returns

1. Contact Metro Shoes customer service via email or phone within 15 days of receiving the item.
2. Explain your reason for return and provide your order details.
3. Follow the instructions provided by the customer service representative.
4. Package the item securely in its original condition.
5. Ship the item back to Metro Shoes using the method specified by customer service.

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Conclusion

Metro Shoes return policy offers customers a 15-day window to return unused items, balancing customer satisfaction and business efficiency. While there are restrictions, such as no returns on sale items, the policy is generally customer-friendly. By understanding the terms and conditions, shoppers can make informed decisions and enjoy a smooth shopping experience with Metro Shoes. Remember always to keep your receipt and treat your purchases carefully to ensure eligibility for returns if needed.