When shopping for lingerie and intimate wear, it’s crucial to understand the store’s return policy. Clovia, a popular online retailer specializing in women’s intimate wear, offers a customer-friendly return policy that balances consumer needs with business practices. This guide will walk you through everything you need about Clovia return policy, ensuring you can shop confidently and clearly.
What is Clovia Return Policy?
Clovia return policy allows customers to return or exchange most items within 15 days of delivery. This policy is designed to give shoppers the flexibility to return items that don’t meet their expectations while protecting the company from excessive returns.
Clovia Return Policy Time Limit
The time limit for returns and exchanges at Clovia is 15 days from the delivery date. This two-week window gives customers ample time to inspect their purchases and decide whether to keep them.
Clovia Terms and Conditions
To be eligible for a return or Exchange, items must meet the following conditions:
- Be unworn and unwashed
- Have all original tags attached
- Be in the original packaging
- Not be briefs, panties, shapewear panties, or opened multi-piece sets that include panties (for hygiene reasons)
- Not be part of certain sale events or offers with specific terms
It’s important to note that Clovia reserves the right to refuse returns of items that show visible signs of wear, washing, or soiling or are incomplete.
Clovia Policy Without Receipt
Clovia most purchases are online, customers typically have digital receipts. Customers can use their order number to initiate a return or Exchange for online orders, even if they don’t have an account with Clovia.
Clovia Return Policy: After 30 days
Clovia return policy is limited to 15 days from the delivery date. There is no mention of a policy for returns after 30 days, which suggests that returns are only accepted within the 15-day window.
Clovia Exchange Policy
Clovia allows customers to exchange items within 15 days of delivery. To initiate an exchange:
- Log into your Clovia account or use the Track Order page for guest users
- Click on the ‘Return/Exchange‘ link for your order
- Select ‘Exchange for another size’ or ‘Exchange for the product in the same offer.
- Choose the new product or size
- Select the shipping address for the exchanged product
Please note that exchange requests can only be placed once per order. You will receive a refund if you wish to return the exchanged product.
What Is Clovia Return and Exchange Fee?
Clovia shipping charges are non-refundable. If a customer arranges their return shipping, Clovia may add up to Rs 100 to the refund amount to cover courier charges, subject to providing a receipt and management approval.
Clovia Warranty
Clovia does accept returns for wrong, expired, or damaged products delivered, which suggests a commitment to product quality.
Clovia Tracking
Clovia provides tracking for returns and exchanges. Customers receive confirmation emails and SMS updates when:
- The return order is picked up
- The return is received at the warehouse
- New items are dispatched (for exchanges)
- The refund is processed
Clovia Customer Service
Clovia offers the following customer service contact options:
Phone: 0120-484-2200
Email: [email protected]
WhatsApp: +91 813 090 9028
Customer support is available Monday to Sunday, from 9:30 AM to 7:30 PM.
Clovia Refund Policy
Clovia offers three refund options:
- Clovia Wallet: Immediate credit added to your Clovia account
- Back to Source: Refund to the original payment method
- Bank Account: Direct transfer to a specified bank account
Refunds are typically processed within 2-3 business days of receiving the returned items at the warehouse. The refund equals the final amount paid (after discounts) at purchase minus any non-refundable charges.
Clovia Items That Are Not Refundable
The following items are not eligible for return or Exchange:
- Briefs, panties, and shapewear panties
- Opened multi-piece sets that include panties
- Gift cards and gift wraps
- Individual items from multi-packs
- Gift items received with orders
- Opened, used, or altered Skivia products
Does Clovia Have a Holiday Return Policy?
The standard 15-day return policy applies year-round unless otherwise stated on their website during holiday seasons.
Clovia Authorized Returns
Clovia must authorize all returns through their online return/exchange process. Customers must initiate the return or exchange request through their Clovia account or the Track Order page for guest users.
Clovia Return Procedures for Authorized Returns
To return an item to Clovia:
- Log into your Clovia account or use the Track Order page for guest users
- Click on the ‘Return/Exchange‘ link for your order
- Select the reason for return and choose a refund method
- Pack the item(s) securely in their original condition with all tags attached
- Include the original invoice and any gift items received with the order
- Use bubble wrap to protect the box and products inside
- Wait for Clovia courier partner to pick up the return package
Clovia Reviews
“I recently ordered a set of lingerie from Clovia, and while the quality was great, the size wasn’t quite right for me. I was initially worried about the return process, but Clovia made it incredibly easy! Their 15-day return policy gave me enough time to try on the items and decide. The customer service team was super helpful, guiding me through the exchange process step by step. Within a week, I had my new, perfectly fitting set. Clovia efficient return policy and excellent customer service have made me a loyal customer!” – Priya R., satisfied shopper.
How to Return an Item to Clovia
In-Store Returns
Clovia primarily operates as an online retailer, and returns are processed through its online system.
Online Returns
- Log into your Clovia account or use the Track Order page for guest users
- Click on the ‘Return/Exchange‘ link for your order
- Select the items you wish to return and provide a reason
- Choose your preferred refund method
- Pack the item(s) securely in their original condition with all tags attached
- Include the original invoice and any gift items received with the order
- Wait for Clovia courier partner to pick up the return package
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FAQs About Clovia Return Policy
Q: How long do I have to return an item to Clovia?
A: You have 15 days from the date of delivery to return or exchange an item.
Q: Can I return intimate wear like panties?
A: No, for hygiene reasons, Clovia does not accept returns of briefs, panties, shapewear panties, or opened multi-piece sets that include panties.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 2-3 business days after the returned items are received at the warehouse.
Q: Can I exchange an item more than once?
A: No, exchange requests can only be placed once per order. A refund will be provided if you wish to return the exchanged product.
Q: Do I need to pay for return shipping?
A: Clovia typically arranges for return pickup. If you arrange your return shipping, you may be eligible for up to Rs 100 reimbursement, subject to providing a receipt and management approval.
Q: What should I do if I receive a damaged or incorrect item?
A: Contact Clovia customer service immediately to report the issue and arrange a return or replacement.
Conclusion
Clovia return policy offers customers a 15-day window to return or exchange most items, balancing customer satisfaction and business efficiency. While some restrictions exist for intimate wear, the policy is generally customer-friendly. By understanding the terms and conditions, shoppers can make informed decisions and enjoy a smooth shopping experience with Clovia. Remember always to keep your digital receipt and treat your purchases carefully to ensure eligibility for returns if needed.
