When shopping for trendy and affordable fashion, it’s crucial to understand the store’s return policy. Aachho, a small startup passionate about providing stylish designs at competitive prices, has a unique approach to returns and exchanges. This guide will walk you through Aachho return policy, helping you make informed decisions when shopping with this innovative brand.
What is Aachho Return Policy?
Aachho return policy is straightforward they currently do not accept returns on their products once they have been sold and delivered. This policy applies to all items purchased from their official website, www.aachho.co. However, they offer exchanges in specific circumstances, particularly for damaged or defective products.
Aachho Return Policy Time Limit
While Aachho doesn’t accept returns, customers can report issues with their orders within 24 hours of delivery. This timeframe is crucial for reporting any damages or defects in the received products.
Aachho Terms and Conditions
Aachho terms and conditions for their policy include:
- No returns accepted on delivered products
- Exchanges offered only for damaged or defective items
- Multi-layer quality checks conducted before dispatch
- Slight color variations may occur due to different device display settings
- Orders can be canceled within 24 hours of placement for prepaid orders
Aachho Policy Without Receipt
Aachho primarily operates online; most purchases would have digital records, making this less of an issue for customers.
Aachho Exchange Policy
Aachho offers exchanges in the following circumstances:
- For damaged or defective products
- Customers must report issues within 24 hours of delivery
- Exchanges are only offered for orders placed on their official website
Exchanges are not offered for US orders, but customers can contact [email protected] for assistance with damaged or defective products.
What Is Aachho Return and Exchange Fee?
Aachho, for order cancellations, the customer is to bear a 2-3% charge (as payment gateway charges) for prepaid orders.
Aachho Warranty
Aachho willingness to exchange damaged or defective products suggests a commitment to product quality. Although their range policy serves as a short-term anty against manufacturing defects,
Aachho Customer Service
Aachho provides the following customer service contact information:
Phone: +91-9001888987 (available from 10:00 am till 6:00 pm)
Email: [email protected]
They also have a physical address:
F-254, RIICO, Mansarovar, Jaipur, Rajasthan – 302020
Aachho Refund Policy
Aachho refund policy is as follows:
- No refunds are provided on products once sold and delivered
- For canceled orders, refunds are issued as credit points to the customer’s Aachho account
- These credit points can be used for future purchases on Aachho.com
- Credit vouchers issued for order cancellations are valid for 90 days
Aachho Items That Are Not Refundable
All items purchased from Aachho are non-refundable once delivered. This policy applies across their entire product range.
Aachho Return Procedures for Authorized Returns
While Aachho doesn’t accept returns, here’s the process for requesting an exchange for a damaged or defective item:
- Contact Aachho customer service at [email protected] within 24 hours of receiving the item
- Provide your order number and explain the issue with the product
- Wait for instructions from the customer service team
- If approved, prepare the item for exchange as per their guidelines
- Ship the item back to Aachho using the method they specify
- Once received and verified, Aachho will send you a replacement product
Aachho Reviews
“I recently purchased a beautiful kurta from Aachho, and the quality and design blew me away. While initially hesitant about their no-return policy, I found their product descriptions incredibly accurate. When I had a question about sizing, their customer service team was helpful and responsive. The garment arrived exactly as described, and I couldn’t be happier with my purchase. Aachho commitment to quality and customer satisfaction is evident in every interaction!” – Priya R., delighted customer.
How to Return an Item to Aachho
In-Store Returns
Aachho operates primarily online, For exchanges, visit your nearest Aachho store. Bring the item in its original condition, along with the original invoice and warranty details, to process an in-store exchange.
Online Returns
Aachho does not accept returns. However, for exchanges of damaged or defective items:
- Email [email protected] within 24 hours of receiving the item
- Provide your order number and details about the issue
- Follow the instructions provided by the customer service representative
- Please package the item securely in its original condition
- Ship the item back to Aachho using the method they specify
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FAQs About Aachho Return Policy
Q: Can I return an item if I don’t like it?
A: No, Aachho does not accept returns once an item has been delivered.
Q: What should I do if I receive a damaged product?
A: Contact [email protected] within 24 hours of delivery to request an exchange.
Q: Can I cancel my order?
A: You can cancel prepaid orders within 24 hours of placement, subject to a 2-3% charge.
Q: How long do I have to report a problem with my order?
A: You have 24 hours from delivery to report any issues.
Q: Do you offer refunds?
A: Aachho does not provide refunds on delivered products. Canceled order refunds are issued as credit points.
Q: How long are credit vouchers valid?
A: Credit vouchers issued for order cancellations are valid for 90 days.
Conclusion
Aachho return policy reflects its commitment to providing high-quality, accurately described products at affordable prices. While it doesn’t accept returns, its exchange policy for damaged or defective items and willingness to cancel orders within 24 hours demonstrate a balance between customer satisfaction and business sustainability. By understanding this policy, shoppers can confidently make informed decisions and enjoy the unique designs Aachho offers.
