When shopping for outdoor gear and equipment, it’s crucial to understand the retailer’s return policy. Al’s, a popular outdoor equipment retailer, offers a customer-friendly return policy that provides flexibility while protecting the business. This guide will walk you through everything you need about Al’s return policy, ensuring you can shop confidently and clearly.
What is Al’s Return Policy?
Al’s return policy allows customers to return new, unused items purchased from Als.com for a refund within 30 days of delivery. This policy gives shoppers ample time to evaluate their purchases and decide if they meet their needs.
Return Label Request
Al’s offers a convenient, prepaid shipping label for returns. To request a label:
- Visit Al’s website and locate the Return Label Request form.
- Fill in all required fields, including your name, email, order number, and reason for return.
- Submit the form and wait up to 24 hours for the label to be issued.
- Note that a $9.95 fee will be deducted from your refund to cover shipping costs when using this prepaid label.
Al’s Return Policy Time Limit
The standard time limit for returns at Al’s is 30 days from the delivery date. This gives customers a whole month to decide whether to keep their purchase.
Al’s Terms and Conditions
To be eligible for a return, items must meet the following conditions:
- Be new and unused
- Be in their original packaging with all tags attached.
- Be free of any dirt, hair, fur, or other debris.
- Be returned in appropriate packaging (e.g., shoes must be shipped in a mailing bag or box, not just the original shoe box)
Failure to meet these conditions may result in a 15% or more restocking fee or, in some cases, a denial of the return.
Al’s Policy Without Receipt
Al’s online purchases come with digital receipts, which should be fine for Al’s customers. If you have any concerns about receipts, it’s best to contact Al’s customer service directly.
Al’s Return Policy After 30 days
Al’s Return Policy received more than 30 days after delivery will be processed to a gift card and are subject to a 20% restocking fee. This policy allows flexibility beyond the standard 30-day window but with additional conditions.
Al’s Exchange Policy
Customers can likely exchange items within the 30-day return window. It’s best to contact Al’s customer service for specific exchange procedures.
What Is Al’s Return and Exchange Fee?
Al’s may charge a restocking fee in certain situations:
- Returns after 30 days are subject to a 20% restocking fee
- Returns not in resalable condition may incur a 15% or more restocking fee
- Using the prepaid return shipping label incurs a $9.95 fee
Al’s Warranty
Al’s sells products that are guaranteed by their respective manufacturer’s warranty. Customers should contact Al’s customer service for assistance with the warranty process for defective items. Usually, customers must deal directly with the manufacturer for warranty claims.
Al’s Customer Service
Al’s provides the following customer service contact information:, outdoor retailers offer:
Phone: 435.210.5356
Email: [email protected]
Send the return to:
1055 N 800 W
Suite 110
Logan, UT 84321
Customers can find this information on Al’s website or by logging into their account.
Al’s Refund Policy
Al’s refund policy includes the following points:
- It takes 3-5 business days to process a return after it arrives at the distribution center
- Customers receive an email confirmation when their return is received
- Initial shipping costs are non-refundable
- All orders are subject to a potential 15% or more restocking fee
Al’s Items That Are Not Refundable
The following items are not eligible for return or refund:
- Bikes
- Cut-to-size accessory cords, webbing, or other bulk items
- Food items (e.g., freeze-dried food, seasonings, and other consumables)
- Gift cards
Does Al’s Have a Holiday Return Policy?
Yes, Al’s offers an extended holiday return policy. Purchases from November 1 through December 31 have an extended return period through January 31. This allows customers more flexibility with holiday gift purchases.
Al’s Authorized Returns
All returns must be authorized by Al’s. It likely involves initiating the return through their website or contacting customer service.
Al’s Return Procedures for Authorized Returns
To return an item to Al’s:
- Ensure the item is unused and in its original packaging with all tags intact
- Package the item securely, avoiding placing tape directly on shoe boxes
- Include all original packaging and materials
- Use the prepaid shipping label if requested, or ship the item using a trackable method
- Send the return to:
- Als.com
- 1055 N 800 W
- Suite 110
- Logan, UT 84321
Al’s Reviews
“I recently purchased a pair of hiking boots from Al’s, and while they looked great online, they didn’t fit quite right when I tried them on. I was worried about the return process, but Al’s made it easy! Their 30-day return policy gave me plenty of time to test the boots on my carpet. When I decided to return them, I used their prepaid shipping label option. Yes, there was a small fee, but the convenience was worth it. Within a week, I had my refund processed. Al’s efficient return policy has made me a loyal customer!” – Sarah H., outdoor enthusiast.
How to Return an Item to Al’s
In-Store Returns
Al’s primarily operates as an online retailer.
Online Returns
- Visit Als.com and locate the return label request form
- Fill out the form with your order details and reason for return
- Wait for the prepaid shipping label (if requested) to be emailed to you
- Please package your return securely, ensuring it meets all condition requirements
- Attach the shipping label and send the package to Al’s return address
- Wait for confirmation email and refund processing (3-5 business days after receipt)
Read More
FAQs About Al’s Return Policy
Q: How long do I have to return an item to Al’s?
A: You have 30 days from the date of delivery to return items for a full refund.
Q: Can I return used items?
A: Al’s only accepts returns for new and unused items in their original packaging.
Q: Will I get a refund for the shipping charges?
A: No, original shipping costs are non-refundable.
Q: How long does it take to receive a refund?
A: It typically takes 3-5 business days to process a return after it arrives at Al’s distribution center.
Q: Can I return a bike I purchased from Al’s?
A: No, all bikes are non-returnable according to Al’s policy.
Q: What should I do if I receive a defective item?
A: Contact Al’s customer service for assistance with the manufacturer’s warranty process.
Conclusion
Al’s return policy offers customers a reasonable 30-day window to return unused items, with some flexibility for returns beyond this period. While there are some restrictions and potential fees, the policy is generally customer-friendly, especially with its extended holiday return period. By understanding the terms and conditions, shoppers can make informed decisions and enjoy a smooth shopping experience with Al’s. Remember always to keep your original packaging and treat your purchases carefully to ensure eligibility for returns if needed.
