Nectar Return Policy: Easy to Return and Exchange

When investing in a new mattress or bedding accessories, having peace of mind about your purchase is crucial. Nectar, a famous sleep products company, understands this and offers a customer-friendly return policy. In this comprehensive guide, we’ll explore the ins and outs of Nectar return policy, ensuring you have all the information you need to shop with confidence.

What is Nectar Return Policy?

Nectar return policy is designed to give customers ample time to try out their products and ensure satisfaction. The policy varies depending on the type of product:

1. Mattresses: 365-night trial period
2. Bed Frames & Furniture: 60-night trial period
3. Bedding & Accessories: 60-night return period (unopened products only)
4. Pillows: 60-night trial period

This generous policy allows customers to thoroughly test their purchases in their home environment before making a final decision.

Nectar Pillow 60-Night Trial & Return Policy

Nectar offers a 60-night trial period for their pillows. This includes:

• Resident Pillow
• Nectar Graphite Pillow
• Nectar Tri-Comfort Pillow

During this period, customers can use the pillow and still have the option to return it if they are unsatisfied. The trial begins on the date of delivery. To be eligible for return, the pillow must have been used only for its intended purpose.

Nectar Mattress Return Policy

Nectar mattress return policy is one of the most generous in the industry. Here are the key points:

1. 365-night trial period
2. Applicable to all Nectar mattress models
3. Return requests can be made between 30 and 365 days after delivery
4. Unopened mattresses can be returned immediately after delivery
5. Mattresses must be in a sanitary condition for donation
6. Environmental damage due to misuse or lack of proper support voids return eligibility
7. Free returns for customers in the contiguous U.S.

Nectar Return Policy Time Limit

The return policy time limit varies by product:

• Mattresses: 365 nights
• Bed Frames & Furniture: 60 nights
• Bedding & Accessories: 60 nights (unopened products only)
• Pillows: 60 nights

It’s important to note that return requests for mattresses can be made up to 30 days after delivery. This allows customers to adjust to their new sleep surface properly.

Nectar Terms and Conditions

To ensure a smooth return process, Nectar has set the following terms and conditions:

1. All required information and documentation must be submitted within 30 days of initiating a return request.
2. Products shipped outside the contiguous United States are not eligible for return.
3. Mattresses must be in a sanitary condition and suitable for donation.
4. Bed frames and furniture must have been used only for their intended purpose.
5. Bedding and accessories must be unopened and in original packaging to be eligible for return.
6. Pillows must have been used only for their intended purpose.

Nectar Policy Without Receipt

Nectar or authorized retailers will have a digital record. If you’ve misplaced your receipt, contacting Nectar customer service with your order details should suffice.

Nectar Return Policy After 30 Days

Nectar return policy extends well beyond 30 days for most products:

• Mattresses can be returned between 30 and 365 days after delivery.
• Bed frames, furniture, and pillows can be returned 60 days after delivery.
• Bedding and accessories (unopened) can be returned up to 60 days after delivery.

Nectar Exchange Policy

Nectar does allow exchanges, but they process them as returns followed by a new purchase. Here’s what you need to know:

1. You can exchange your product once.
2. Contact customer service to initiate the exchange process.
3. Once your return is approved, you can order the replacement product.
4. Immediate model exchanges or updates are unavailable for mattresses purchased before April 6, 2021.

What Is Nectar Return and Exchange Fee?

One of Nectar most customer-friendly policies is that they do not charge any fees to process a return request. Returns are free for customers in the contiguous U.S. However, if you’re outside the U.S., while the return is still free, you won’t be refunded the initial delivery charge added at checkout.

Nectar Warranty

Nectar offers a “Forever Warranty” on their mattresses. This warranty covers:

• Deterioration causes the mattress to have a visible indentation greater than 1.5 inches not associated with an indentation or sag, resulting from using an improper or unsupportive foundation or adjustable bed base.
• Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

Warranty information for other products may vary. It’s best to check the product page or contact customer service for detailed warranty information.

Nectar Customer Service

Nectar provides multiple ways to contact their customer service team:

Phone: 1-888-425-4854

Email: [email protected]

They also offer live chat support on their website.

Nectar Refund Policy

Nectar refund policy is straightforward:

1. All approved returns receive a full refund of the product price.
2. Refunds are issued in the original form of payment.
3. Shipping, White Glove Service, and state-based recycling program fees are not refunded.
4. If you used a discount code, the discount amount is not refunded even if all products are returned.
5. The value of any promotional products received with your purchase is not refunded.

Nectar Items That Are Not Refundable

While Nectar has a generous return policy, there are some exceptions:

1. Opened bedding and accessories
2. Products shipped outside the contiguous United States
3. Mattresses that have not been opened within 90 days of delivery (considered misused)
4. Mattresses with environmental damage due to misuse or improper support
5. Promotional items received with purchases

Does Nectar Have a Holiday Return Policy?

Nectar standard return policies apply year-round unless otherwise stated on their website during holiday seasons.

Nectar Authorized Returns

Nectar must authorize all returns. To initiate a return:

1. Contact Nectar customer service team.
2. Provide all required information and documentation within 30 days.
3. Wait for approval of your return request.
4. Follow the instructions provided by the customer service team when returning the item.

Nectar Return Procedures for Authorized Returns

Once your return is authorized, follow these steps:

1. Nectar will arrange for a donation partner to assess and retrieve the mattresses.
2. For other items, follow the shipping instructions provided by customer service.
3. Ensure the item is in the condition required for returns (unused for bedding, sanitary for mattresses, etc.).
4. Package the item securely if shipping is required.
5. Use the provided return label or shipping method specified by Nectar.

Nectar Reviews

“I was hesitant about buying a mattress online, but Nectar 365-night trial gave me the confidence to try it. After two months, I realized the mattress was too firm for me. I contacted customer service, and they were accommodating. The return process was smooth – they arranged for the mattress to be donated locally, and I received my full refund within a week. Nectar customer-first approach and hassle-free return policy have made me loyal. I’ve since purchased their pillows and couldn’t be happier!” – Sarah T., satisfied Nectar customer.

How to Return an Item to Nectar

In-Store Returns

Nectar primarily operates online, so in-store returns are only sometimes an option. All returns are processed through their customer service team.

Online Returns

1. Contact Nectar customer service via email, phone, or live chat.
2. Provide your order details and reason for return.
3. Receive and follow the return instructions provided by the customer service representative.
4. For mattresses, schedule a pickup with Nectar Donation Partner.
5. For other items, package them securely and ship them using the method specified by Nectar.
6. Wait for confirmation of receipt and processing of your refund.

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Conclusion

Nectar return policy stands out for its customer-friendly approach, offering generous trial periods and hassle-free returns. With up to 365 nights to try their mattresses and 60 nights for most other products, Nectar gives customers ample time to ensure their satisfaction. The company’s commitment to easy returns, free shipping on returns, and its efforts to donate returned mattresses demonstrate a strong focus on customer satisfaction and social responsibility. Whether in the market for a new mattress, bedding, or sleep accessories, Nectar comprehensive return policy provides the peace of mind you need to shop confidently.