When shopping for premium denim and apparel, it’s essential to know the brand’s return policy. PAIGE, a renowned fashion brand known for its high-quality jeans and clothing, offers a customer-friendly return policy. This guide will walk you through everything you need about PAIGE return policy, ensuring you can confidently shop.
What is the PAIGE Return Policy?
PAIGE offers a generous return policy that allows customers to return eligible items within 30 days of purchase. This policy applies to in-store and online purchases, providing flexibility for customers needing to return or exchange their items.
PAIGE Return Policy Time Limit
The time limit for returns at PAIGE is 30 days from the date of purchase. This gives customers ample time to try on their items and decide if they want to keep them.
PAIGE Terms and Conditions
To be eligible for a return, items must meet the following conditions:
- Unwashed, unworn, unused, unhemmed, and unaltered
- In original condition with tags attached
- Accompanied by a packing slip (for online orders)
It’s important to note that certain items, such as those marked as FINAL SALE, are not eligible for return or exchange.
PAIGE Policy Without Receipt
For online purchases, customers can typically initiate a return using their order number and email address. However, it’s best to keep your receipt for in-store purchases to ensure a smooth return process.
PAIGE Return Policy After 30 days
PAIGE return policy is strictly limited to 30 days from the original purchase date.
PAIGE Exchange Policy
PAIGE offers the ability to exchange eligible products for a different size of the same style and color, once only, provided that the new size is available. This policy allows customers to find the perfect fit without going through a total return and repurchase process.
What Is PAIGE Return and Exchange Fee?
For US returns, PAIGE offers free shipping on all returns that meet the requirements of their return policy. A flat rate fee of $20 USD is charged for international returns, which is deducted from the total refund.
PAIGE Warranty
The PAIGE has product quality issues. Customers can contact the PAIGE with their order number, product details, and photos if an item becomes damaged after one use or wash. The schoolhouse will work to find a solution to ensure customer satisfaction.
PAIGE How Do I Track My Order?
Order tracking is done through their website or via email notifications. Check your order confirmation email or log into your PAIGE account on their website to track your order.
PAIGE Customer Service
For any questions or concerns, you can reach PAIGE customer service through the following channels:
Phone: +1 888 904 3985 (Monday – Friday, 08:00 AM – 05:00 PM PDT)
Email: [email protected]
PAIGE Refund Policy
Refunds are processed within 15 business days of receiving the package at their warehouse and issued to the original form of payment. Depending on your financial institution, credit card payments may take several additional business days for the refund to reflect on your account.
PAIGE Items That Are Not Refundable
The following items are not eligible for return or refund:
- Merchandise marked as FINAL SALE
- Bodysuits
- PAIGE gift cards
- Swimwear bottoms and one-pieces with damaged lining or removed tags
PAIGE Have a Holiday Return Policy?
The standard return policy applies year-round unless stated on their website during the holiday season.
PAIGE Authorized Returns
All returns must be for items purchased directly from PAIGE through their website or at PAIGE retail locations. Returns for purchases made at PAIGE outlet locations are subject to a 15-day return window and may be returned for store credit only.
PAIGE Return Procedures for Authorized Returns
For US returns:
- Visit https://paige.loopreturns.com/#/ to initiate your return
- Follow the instructions to generate a free return shipping label
- Pack your items securely and attach the label to the package
- Drop off the package at an authorized shipping location
For international returns:
- Visit https://web.global-e.com/Returns/Portal/mZ5u to initiate your return
- Follow the instructions to generate a return shipping label (a USD 20 fee applies)
- Pack your items securely and attach the label to the package
- Drop off the package at an authorized DHL location
PAIGE Reviews
“I’ve been a loyal PAIGE customer for years, and their return policy is one of the reasons why. Last month, I ordered a pair of jeans online, but they didn’t fit quite right. The return process was incredibly smooth – I just used their online portal, printed the free return label, and dropped off the package. Within a week, I had my refund processed. It’s this kind of hassle-free experience that keeps me coming back to PAIGE!” – Sarah T., Los Angeles.
How to Return an Item to PAIGE
In-Store Returns:
You can return your item(s) at any PAIGE retail location. To find store hours and locations, visit https://paige.com/stores. Bring the item(s) in their original condition with tags attached, along with your receipt or order information.
Online Returns:
- Visit https://paige.loopreturns.com/#/ for US returns or https://web.global-e.com/Returns/Portal/mZ5u for international returns
- Enter your order number and email address
- Select the item(s) you wish to return and provide a reason for the return
- Print the return slip and enclose it with your items
- Pack the items securely in their original packaging if possible
- Attach the provided shipping label to the package
- Drop off the package at the designated shipping carrier
FAQs About PAIGE Return Policy
Q: Can I return items purchased on sale?
A: Yes, items purchased during a sitewide sale not marked as FINAL SALE are eligible for return, provided they meet the overall return policy requirements.
Q: How long does it take to receive my refund?
A: Refunds are processed within 15 business days of receiving your return. The refund may take additional days to appear on your credit card statement.
Q: Can I return the swimwear?
A: Swimwear bottoms and one-pieces can be returned only if the lining is intact and tags are still attached.
Q: Are there any items that cannot be returned?
A: Yes, items marked as FINAL SALE, bodysuits, and PAIGE gift cards are not eligible for return.
Q: Can I exchange an item for a different style?
A: PAIGE only offers exchanges for the same style in a different size once.
Q: Do I have to pay for return shipping?
A: US returns are free, while international returns have a flat fee of $20 USD.
Conclusion
PAIGE return policy is designed to give customers a hassle-free shopping experience. PAIGE demonstrates its commitment to customer satisfaction with a 30-day return window, free US returns, and the option to exchange for different sizes. By understanding the terms and conditions of their return policy, you can shop confidently, knowing that you have options if your purchase doesn’t meet your expectations. Remember to keep your items in their original condition and retain your receipt or order information to ensure a smooth return process.
