When shopping for clothing and accessories, it’s essential to have confidence in your purchases. ABLE, a socially conscious fashion brand, understands this need and offers a customer-friendly return policy. In this comprehensive guide, we’ll explore the ins and outs of ABLE return policy, ensuring you have all the information you need to shop with peace of mind.
What is the ABLE Return Policy?
ABLE return policy gives customers flexibility and assurance in their purchases. The policy allows for returns and exchanges within a 30-day specified timeframe, allowing shoppers to ensure they’re delighted with their items.
ABLE Return Policy Time Limit
ABLE offers a 30-day return window for most items.This period begins from the date your order ships, not the date of purchase or delivery. This generous timeframe allows customers to try on their items and decide if they fit.
ABLE Terms and Conditions
To be eligible for a return or exchange, items must meet the following criteria:
- Not used, worn, or washed
- Tags must be intact
- Must be within the 30-day return window from the shipping date
It’s important to note that personalized jewelry and leather items are considered final sales and are not eligible for return or exchange.
ABLE Policy Without Receipt
ABLE covers you if you’re returning a gift and need the original receipt. In this case, you’ll receive your refund on an ABLE Gift Card, which will be emailed to you. This policy ensures you can still benefit from their return policy, even without a receipt.
ABLE Return Policy After 30 days
The returns are only accepted after this period if there are extenuating circumstances. If you find yourself outside the 30-day window, it’s worth contacting ABLE customer service to discuss your options.
ABLE Exchange Policy
ABLE exchange policy mirrors its return policy. You have 30 days from the shipping date to exchange items that have not been used, worn, or washed. Exchanges can be initiated through the company’s online return center, providing a convenient way to get the right size or color.
What Is the ABLE Return and Exchange Fee?
ABLE fee structure for returns and exchanges is customer-friendly:
- U.S. exchanges and returns for store credit are free
- Returns for a refund to your original payment method incur an $8 return fee
- For Canadian customers, you’ll need to obtain your return label, and the cost will be your responsibility
ABLE Warranty
ABLE stands behind the quality of its products with a 365-day warranty against manufacturing defects. If you experience any issues within this timeframe, contact their Customer Care team at [email protected]. Remember to have your proof of purchase ready through your confirmation email or order number.
It’s important to note that this warranty doesn’t cover normal wear and tear, in-person warehouse sale purchases, or resale items.
ABLE Customer Service
ABLE offers multiple ways to get in touch with their customer service team:
Email: [email protected]
Additionally, ABLE offers live chat support Monday through Friday, 9 am to 5 pm CT. You can access this by clicking the ‘Chat’ icon at the bottom of your screen on their website.
ABLE Refund Policy
ABLE refund policy is straightforward:
- Refunds are issued to the original form of payment used during the purchase
- For gift returns without a receipt, refunds are issued as ABLE Gift Cards via email
- Refunds are processed as soon as your return is delivered to their warehouse
- An $8 return shipping fee is deducted from refunds (not applicable for exchanges or store credit returns)
ABLE Items That Are Not Refundable
Following items are not eligible for return or exchange:
- Personalized jewelry items
- Personalized leather items
- Items marked as Final Sale
- Used, worn, or washed items
- Items without tags intact
- Items returned after the 30-day window
Does ABLE Have a Holiday Return Policy?
The standard 30-day return policy applies year-round. However, during the holiday season, it is always a good idea to check their website or contact customer service for special policies.
ABLE Authorized Returns
All returns must be authorized through ABLE online return center. This process ensures that your return is adequately tracked and processed, leading to a smoother experience for both the customer and the company.
ABLE Return Procedures for Authorized Returns
To initiate a return:
- Visit ABLE online return center
- Enter your order number (in the format ABLEXXXXXX) and shipping zip code
- Select the items you wish to return
- Choose between a refund, store credit, or exchange
- Select whether you want a prepaid shipping label or USPS QR code
- Print the label or save the QR code
- Please package your item securely, ensuring it’s in its original condition with tags intact
- Attach the return label or take the package to USPS for QR code scanning
- Drop off or ship your return
Remember, you have 30 days from when you initiate the return to drop it off before the return expires.
ABLE Reviews
“I recently purchased a beautiful leather tote from ABLE, but unfortunately, it wasn’t quite the right size for my needs. I was initially worried about the return process, but I was pleasantly surprised by how easy it was. The online return center was user-friendly, and I received my prepaid shipping label within minutes. I dropped off my package at the post office, and I had my refund processed within a week. The $8 return fee was small for such a smooth experience. ABLE commitment to quality extends beyond their products to their customer service. I’ll be shopping with them again!” – Emma R., satisfied customer.
How to Return an Item to ABLE
In-Store Returns
While ABLE primarily operates online, it has a flagship store in Nashville, TN. If you’re local to Nashville, it might be worth inquiring about this option.
ABLE Flagship Store:
5022 Centennial Blvd
Nashville, TN 37209
Store Hours:
Sunday – Monday: 12 pm – 5 pm
Tuesday-Saturday: 10 am – 7 pm
Online Returns
- Go to ABLE online return center
- Enter your order number and shipping zip code
- Select the items you wish to return
- Choose between a refund, store credit, or exchange
- Select your preferred return method (prepaid label or USPS QR code)
- Print the label or save the QR code
- Please package your item securely in its original condition with tags intact
- Attach the return label or take it to USPS for QR code scanning
- Ship or drop off your return
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FAQs About ABLE Return Policy
Q: How long do I have to return an item?
A: You have 30 days from the date your order ships to initiate a return.
Q: Can I return personalized items?
A: No, personalized jewelry and leather items are final sale and cannot be returned or exchanged.
Q: Is there a fee for returns?
A: Returns for a refund to your original payment method incur an $8 fee. Exchanges and returns for store credit are complimentary for U.S. customers.
Q: What if I received a damaged item?
A: ABLE offers a 365-day warranty against manufacturing defects. Contact their Customer Care team if you receive a defective item.
Q: Can I return a gift without a receipt?
A: Yes, you can return a gift without a receipt. You’ll receive the refund via email as an ABLE Gift Card.
Q: Can I combine multiple returns into one package?
A: ABLE asks you not to combine returns, as each prepaid label is connected to a specific order number.
Conclusion
ABLE return policy reflects its commitment to customer satisfaction and quality products. With a 30-day return window, free exchanges, and a robust warranty policy, ABLE gives shoppers the confidence to explore its ethically made fashion items. While some restrictions exist on personalized and final sale items, the overall policy is customer-friendly and straightforward. Whether you’re a first-time ABLE shopper or a loyal customer, you can shop with the assurance that ABLE stands behind its products and values your satisfaction.
