When shopping for precious jewelry, it’s essential to understand the retailer’s return policy. Adiamor, a well-known jewelry company, offers a customer-friendly return policy that ensures peace of mind for buyers. In this blog post, we’ll explore the details of Adiamor return policy, covering everything from the basics to specific scenarios you might encounter.
What is Adiamor Return Policy?
Adiamor believes in customer satisfaction and offers a generous 30-day return policy. If you’re not happy with your purchase, you can return any unworn item within 30 days from the date of delivery for a total refund, replacement, or exchange. This policy demonstrates Adiamor dedication to ensuring its clients’ satisfaction.
Adiamor Policy Without Receipt
Keeping your proof of purchase is always best. If you lose your receipt, it’s recommended that you contact Adiamor customer service for guidance on how to proceed with your return.
Adiamor Return Policy After 30 days
Adiamor Return Policy After 30 days or beyond the 30-day window may not be accepted or might be subject to different terms. If you’re outside the 30 days and need to return an item, it’s best to contact Adiamor customer service for assistance.
What Is Adiamor Exchange Policy?
Adiamor exchange policy is part of their 30-day return policy. If you’re unsatisfied with your purchase, you can exchange the item for something else within 30 days of receipt. This flexibility allows customers to select the perfect piece of jewelry that suits their preferences.
What Are Adiamor Return and Exchange Fees?
Adiamor customers are responsible for the cost of shipping the item back to Adiamor. When returning products, it’s always a good idea to insure the shipment for the entire purchase price.
Adiamor Warranty
Adiamor offers a lifetime warranty on engagement ring purchases. This guarantee does not cover normal wear and tear, such as bent bands, broken or missing diamonds, or worn-out prongs. It only covers manufacturing flaws. Adiamor recommends obtaining insurance coverage for possibilities like loss, theft, or damage not covered by their warranty.
Adiamor Terms and Conditions
Adiamor stresses the importance of returning products in their original packaging and the importance of using safe packaging and delivery techniques to guarantee the security of the returned goods.
Adiamor Customer Service
Adiamor provides customer service through its toll-free number, 877-627-5094. Customers can contact this number to obtain a return authorization number, which is required for all returns. They also offer email support at [email protected] for any queries or concerns.
CONTACT US
At Adiamor, we make every effort to ensure a comfortable and enjoyable shopping experience. If you have any questions about a product or our policies, or would simply like to give us some feedback about how we’re doing, please feel free to contact us using any of the following methods:
via Phone
US & Canadian Customers
UK Customers
Australia Customers
Other International Customers
+1-213-627-5057
Service Hours
Monday-Friday: 7am – 7pm PST
Saturday: 9am – 4pm PSTvia Email
Customer Sales & Service
Live Chat
via Mail or In Person
510 W 6th St, Suite 1200
Los Angeles, CA, 90014
Adiamor Refund Policy
Adiamor typically processes refunds within four business days after receiving and inspecting the returned item. Refunds are generally issued for the total purchase price, assuming the item is returned in its original, unworn condition.
Does Adiamor Have a Holiday Return Policy?
Adiamor standard 30-day return policy applies unless otherwise stated during holiday promotions. For clarity on holiday returns, it’s advisable to contact Adiamor customer service.
Authorized Returns
All returns to Adiamor must be authorized. Customers must obtain a return authorization number by calling Adiamor toll-free number before sending items back. This process helps Adiamor track and process returns efficiently.
Return Procedures for Authorized Returns
To return an item to Adiamor:
- Call Adiamor to obtain a return authorization number.
- If applicable, please repackage the item with all original documentation, including the diamond certificate.
- Write the return authorization number on the outside of the package.
- Ship the package via registered mail and insure it for the total purchase price.
- print your name and address on the outside of the package.
Adiamor Items that are not refundable
Adiamor, it’s important to remember that to qualify for a refund, things must be unworn and in their original packaging. Any wear or damage could make someone ineligible.
How to Return an Item to Adiamor
In-Store Returns:
Adiamor operates primarily online, so all returns are likely handled through mail.
VISIT US
The Adiamor corporate office is located in the heart of the Jewelry District in historic Downtown Los Angeles. If you are in the Greater Los Angeles area and would like to stop in for a one-on-one expert diamond or jewelry consultation, please contact one of our representatives by phone at 877-627-5094 or email us at [email protected]
Consultations available by appointment only.
At Adiamor, we prioritize your satisfaction. We offer a 30-day window for refunds, replacements, or exchanges on any unworn item returned to our facility. To initiate a return, follow these steps:
- Get a Return Authorization Code: Call our toll-free number at 877-627-5094 to obtain your unique return authorization number. Remember to write this number clearly on the outside of your return package.
- Carefully Repackage Your Item: Ensure your item is securely packed, including the diamond certificate. The item should be in its original condition. For security reasons, avoid mentioning the package contents on the exterior.
- Ship Your Return: Use registered mail to send your package back to us. Insure the package for its total purchase price, but don’t disclose the contents when insuring. Please note that Adiamor isn’t responsible for any loss or damage during shipping. Rest assured, we take every precaution to ensure the safety of your return shipment.
- Provide Clear Return Address: Clearly print your name and address on the package exterior. Mail your return to: Adiamor, Inc.
510 West 6th St., Suite 1200
Los Angeles, CA 90014
We understand that you’re eager to receive your refund. We typically process full refunds within 4 business days after receiving and inspecting your returned item. We aim to make your return experience as smooth and hassle-free as
Online Returns:
To return an item purchased online:
- Contact Adiamor for a return authorization number.
- Package the item securely with all original documentation.
- Ship the package to:
Adiamor, Inc.
510 West 6th St., Suite 1200
Los Angeles, CA 90014
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FAQs About Adiamor Return Policy
How long do I have to return an item?
You have 30 days from receipt to return an unworn item.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs.
How long does it take to process a refund?
Refunds are typically processed within four business days after Adiamor receives and inspects the returned item.
Can I exchange an item instead of getting a refund?
Yes, Adiamor offers exchanges within the 30-day return period.
What if my item arrives damaged?
Contact Adiamor customer service immediately if you receive a damaged item.
Does Adiamor offer free repairs under warranty?
Adiamor offers free repairs for manufacturing defects covered under their lifetime warranty.
Conclusion
Adiamor return policy is designed with customer satisfaction in mind. It offers a 30-day window for returns or exchanges on unworn items. While there are some steps to follow, such as obtaining a return authorization number, the process is straightforward. By understanding this policy, you can shop with confidence, knowing that Adiamor stands behind its products and values your satisfaction as a customer.
