AKIRA Return Policy: Money-Back Guarantee

Shopping for fashion can be exciting, but sometimes what looks perfect online only works when you try it at home. That’s where a solid return policy comes in handy. AKIRA, a popular fashion retailer, offers a customer-friendly return policy to give shoppers peace of mind. In this guide, we’ll break down everything you need to know about AKIRA return policy, ensuring you can shop with confidence and ease.

What is the AKIRA Return Policy?

AKIRA return policy allows customers to return full-price items purchased online for a refund within 30 days of the original order date. This policy gives shoppers ample time to receive their items, try them on, and decide if they want to keep them. It’s important to note that the policy differentiates between online and in-store purchases, AKIRA brick-and-mortar location within 14 days of purchase. with slightly different terms for each.

AKIRA Return Policy Time Limit

AKIRA provides a 30-day window from the original order date to return items for online purchases. This gives customers ample time to receive their order, try on the items, and initiate a return if necessary.

The return window for in-store purchases is shorter. Customers have 14 days from the original purchase date to return or exchange full-price items bought in AKIRA physical stores.

AKIRA Terms and Conditions

To be eligible for a return, items must meet the following conditions:

1. Be returned within the specified time frame (30 days for online orders, 14 days for in-store purchases)
2. Not be marked as a final sale
3. Be in original condition (unworn, unwashed, unaltered)
4. Have all tags still attached
5. Shoes must be returned in their original shoe box
6. Include the RMA slip (return slip) with the return for online orders

It’s crucial to note that certain items are considered final sale and cannot be returned. These include earrings, intimates, swimwear, hosiery, body tape, and gift cards.

AKIRA Policy Without Receipt

You should receive a confirmation email for online orders that can serve as your receipt. For in-store purchases, AKIRA states that customers should bring proof of purchase when making a return or exchange.

AKIRA Return Policy: After 30 days

AKIRA policy is clear: Returns must be made within 30 days of the original order date for online purchases. This suggests that returns are only accepted up to the 30-day window. It’s best to contact AKIRA customer service to discuss your options if you have a particular circumstance.

AKIRA Exchange Policy

AKIRA exchange policy varies depending on whether the purchase was made online or in-store:

• For online purchases: AKIRA does not offer direct exchanges. Instead, customers can return the original item for a refund and then place a new order for the desired size or color.
• For in-store purchases: Full-price items can be exchanged within 14 days of the original purchase date.

What Is AKIRA Return and Exchange Fee?

AKIRA charges a $10.00 fee for online returns if you use their provided return label. This fee is deducted from your refund amount. If you prefer not to pay this fee, you can use your shipping method, but you’ll be responsible for tracking and ensuring the accuracy of the return. For in-store returns or exchanges, there is no mention of a fee.

AKIRA Warranty

AKIRA adheres to standard manufacturing quality expectations but doesn’t offer extended warranties on its items.

AKIRA Tracking

Customers likely receive tracking information via email once their order is shipped. For returns, if you use AKIRA provided return label, you should be able to track your return shipment.

AKIRA Customer Service

AKIRA provides the following customer service contact information:

Phone: +1 773 726 3871

Email: [email protected]

Customer support is available Monday to Friday from 9:00 AM to 6:00 PM CST.

AKIRA Refund Policy

AKIRA refund policy is as follows:

• Refunds for eligible returns are issued to the original form of payment or as a gift card.
• Purchases using a gift card or store credit will be refunded as a gift card.
• For online orders, the original shipping and handling fees are not refunded.
• Refunds may take up to 14 business days to process once the return is received at their fulfillment center.
• International orders are refunded in U.S. dollars, and the customer’s credit card company will handle the currency exchange.

AKIRA Items That Are Not Refundable

The following items are not eligible for return or refund:

• Items marked as “final sale” at the time of purchase
• Earrings
• Intimates
• Swimwear
• Hosiery
• Body tape
• Gift cards
• Fashion face covers
• Items purchased with a “final sale” promotional code

Does AKIRA Have a Holiday Return Policy?

The standard return policy applies year-round unless stated on their website during the holiday season.

AKIRA Authorized Returns

AKIRA must authorize all returns. Customers must initiate the return process for online purchases through AKIRA return portal. Returns or exchanges can be made directly at any AKIRA brick-and-mortar location for in-store purchases.

AKIRA Return Procedures for Authorized Returns

To return an item to AKIRA:

1. Ensure the item meets all return eligibility criteria.
2. For online returns, visit AKIRA return portal at https://returns.shopakira.com to initiate the return process.
3. Print the return label if using AKIRA shipping method (remember, there’s a $10 fee for this).
4. Please pack the item securely, ensuring all original tags are attached and shoes are in their original box.
5. Include the RMA slip (return slip) with your return.
6. Ship the item back to AKIRA using your preferred method.
7. Wait for processing, which can take up to 14 business days once AKIRA receives your return.

AKIRA Reviews

“I recently ordered a dress from AKIRA for a special event, but the fit wasn’t quite right when it arrived. I was worried about the return process, but AKIRA made it easy! Their 30-day return window gave me plenty of time to try the dress and decide. The online return portal was user-friendly, and even though I had to pay a small fee for the return label, it was worth it for the convenience. My refund was processed quickly, and I could confidently order a different size. AKIRA efficient return policy has made me a loyal customer!” – Sarah T., satisfied shopper

How to Return an Item to AKIRA

In-Store Returns

1. Bring the item(s) you wish to return, along with your proof of purchase, to any AKIRA brick-and-mortar location within 14 days of purchase.
2. Ensure the items are in their original condition with all tags attached.
3. You can exchange the item for a different size/color or receive a gift card for the return amount.
4. Note that in-store purchases cannot be refunded using the original form of payment.

Online Returns

1. Visit AKIRA return portal at https://returns.shopakira.com within 30 days of your order date.
2. Enter your order information and select the items you wish to return.
3. Choose whether to use AKIRA return label ($10 fee) or your shipping method.
4. Please pack the items securely, ensuring they’re in original condition, and all tags are attached.
5. Include the RMA slip in your return package.
6. Ship the package to AKIRA using your chosen method.
7. Wait for your return to be processed and your refund to be issued.

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Conclusion

AKIRA’s return policy strikes a balance between customer satisfaction and business efficiency. With a 30-day window for online returns and a straightforward process, shoppers can buy confidently. While there are some restrictions, such as final sale items and return shipping fees, the policy is generally customer-friendly. Understanding the terms and conditions lets you make informed decisions and enjoy a smooth shopping experience with AKIRA. Remember always to keep your receipt and treat your purchases carefully to ensure eligibility for returns if needed.