Outdoor enthusiasts and adventurers often rely on quality gear to make their experiences memorable and safe. Backcountry, a leading outdoor equipment and apparel retailer, understands that sometimes purchases may not meet expectations or fit correctly. This comprehensive guide will walk you through Backcountry’s return policy, ensuring you have all the information to make informed decisions about your purchases and potential returns.
What is the Backcountry Return Policy?
Backcountry offers a customer-friendly return policy. Shoppers can return unused items within 90 days of delivery for a full refund to the original payment method. This generous timeframe allows customers to assess their purchases and ensure satisfaction with their outdoor gear and apparel.
Backcountry Return Policy Time Limit
The standard return window for Backcountry products is 90 days from the delivery date for unused items. However, it’s important to note that used items have a shorter return window of 30 days from delivery.
Backcountry Terms and Conditions
To be eligible for a full refund, items must be:
- Unused
- In the original condition received
- Returned with original packaging and tags (where applicable)
- Accompanied by proof of purchase
For used items returned within 30 days, refunds are issued in the form of store credit only.
Backcountry Policy Without Receipt
While Backcountry strongly encourages customers to keep their proof of purchase, they understand that sometimes receipts can be misplaced. In such cases, Backcountry’s customer service team (Gearheads) may be able to assist by looking up the purchase using customer information. However, having a receipt or order number greatly simplifies the return process.
Backcountry Return Policy After 30 days
Returns are accepted for unused items up to 90 days after delivery. However, for used items, the return window closes after 30 days. After this period, returns may only be accepted if the product has a warranty issue.
Backcountry Exchange Policy
While Backcountry doesn’t have a formal exchange policy, they recommend customers return their original purchase and place a new order for the desired item. This ensures quick receipt of the new product and prevents issues with items going out of stock during the exchange process.
What Is Backcountry Return and Exchange Fee?
Backcountry does not charge a restocking fee for returns. However, if you use their flat-rate FedEx shipping label for returns, a $6.99 fee will be deducted from your refund or store credit.
Backcountry Warranty
Backcountry assists customers with manufacturer defects and warranty replacements. For general warranty issues, customers can email [email protected] or [email protected] with bike-related concerns. Warranty requests must include pictures of the defect to be processed.
Backcountry Customer Service
provides the following customer service contact information:
Phone: 1-800-409-4502
Email: [email protected]
Backcountry Refund Policy
For unused items returned within 90 days, refunds are processed to the original payment method. Refunds are issued as store credit for used items returned within 30 days or when the original payment method is unavailable.
Backcountry Items That Are Not Refundable
While specific non-refundable items aren’t listed, Backcountry states they will not accept returns of dirty or damaged products due to ordinary wear and tear, improper use, or accidents.
Does Backcountry Have a Holiday Return Policy?
The standard 90-day return policy applies unless otherwise stated during promotional periods.
Backcountry Authorized Returns
All returns must be authorized through obtaining a Return Merchandise Authorization (RMA) number. This can be done through the customer’s account under “Order History” or by contacting a Gearhead.
Backcountry Return Procedures for Authorized Returns
- Obtain an RMA number
- Repackage the item securely
- Include the RMA number and order number in the package
- Ship the return using a carrier of your choice or use Backcountry’s flat-rate FedEx label
Backcountry Reviews
“As an avid hiker, I’ve relied on Backcountry for years to outfit my adventures. Their return policy is a game-changer! Last month, I ordered a new pair of hiking boots that didn’t fit quite right. The return process was seamless – I had my refund within days of returning them. Their customer service team (Gearheads) even helped me find the perfect replacement. Backcountry’s commitment to customer satisfaction keeps me coming back!”
How to Return an Item to Backcountry
In-Store Returns:
- Bring the item, original packaging, and proof of purchase to any Backcountry retail location
- Returns can be made at any store, regardless of where the item was purchased
Online Returns:
- Log into your Backcountry account and go to “Order History.”
- Select the item you wish to return and generate an RMA number
- Pack the item securely with the RMA number included
- Ship the package using the provided flat-rate label or a carrier of your choice
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FAQs About Backcountry Return Policy
Q: Can I return an item I’ve used?
A: Yes, but only within 30 days of delivery and for store credit only.
Q: How long do I have to return an unused item?
A: You have 90 days from the delivery date to return unused items.
Q: Can I return an item without the original packaging?
A: It’s best to include original packaging, but contact customer service if you no longer have it.
Q: Can I return an item purchased on sale?
A: No. Standard return policies likely apply.
Q: What if I received a defective item?
A: Contact Backcountry’s warranty department with photos of the defect for assistance.
Conclusion
Backcountry’s return policy reflects its commitment to customer satisfaction and product confidence. With a generous 90-day window for unused items and accommodations for lightly used gear, shoppers can purchase with peace of mind. While some aspects of the policy may require clarification from customer service, the overall approach is customer-friendly and supportive of the outdoor community Backcountry serves.
