Berlinnova Return Policy: 7-Day Return Period

When shopping for special occasion dresses and accessories online, it’s crucial to understand the brand’s return policy. Berlinnova, an online retailer specializing in custom-made dresses, offers a customer-oriented return policy designed to provide flexibility and ensure customer satisfaction. This article will give you a detailed overview of Berlinnova return policy, helping you make informed decisions and navigate any potential returns smoothly.

What is the Berlinnova Return Policy?

Berlinnova return policy is designed to be customer-friendly while considering the custom nature of its products. The company offers a 7-day return window for most items purchased from their website. Key points of the policy include:

1. Returns are accepted within 7 days of receiving the item
2. Items must be unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair
3. All original tags must be intact and attached
4. Full refunds are offered for damaged, defective, or is-shipped items
5. For non-defective purchases, customers are responsible for paying the return shipping charges.
6. A Return Merchandise Authorization (RMA) must be obtained before returning any item

This policy reflects Berlinnova commitment to customer satisfaction while maintaining reasonable business practices for its custom-made products.

Berlinnova Return Policy Time Limit

Berlinnova return policy has a strict time limit. Customers must initiate the return process within 7 days of receiving their order. This timeframe begins when the customer gets the “Shipment Notification” email from Berlinnova. It’s crucial to act quickly if you’re considering a return, as requests made after this 7-day window may not be accepted.

Berlinnova Policy Without Receipt

Berlinnova return policy only a physical receipt is likely optional since all returns must be initiated by contacting customer service and providing order details. Customers can use their order number and email to initiate the return process.

Berlinnova Return Policy: After 30 days

Berlinnova return policy given the strict 7-day return window, returns after 30 days are unlikely to be accepted unless there are exceptional circumstances. Customers should contact Berlinnova customer service for guidance in such cases.

What Is Berlinnova Exchange Policy?

If a client receives a defective, damaged, or mis-shipped item, Berlinnova offers a full refund, including shipping costs. For other issues, such as sizing problems, Berlinnova may offer partial refunds or reimbursement for tailoring costs rather than direct exchanges.

What Is Berlinnova Return and Exchange Fee?

Berlinnova applies several fees for returns:

1. Customers are responsible for return shipping costs for non-defective items
2. A handling fee of $5 is charged per returned item
3. There is a 15% restocking fee for returns of two to three goods from one or more orders.
4. Restocking fees of 30% apply to orders containing four or more returned items from one or more orders.

These fees help cover the costs of processing returns and restocking custom-made items.

Berlinnova Warranty

While Berlinnova they do offer some protections for customers:

1. Full refunds for damaged, defective, or is-shipped items
2. Reimbursement of up to 30% of the product price for tailoring costs if the dress size differs from specifications by more than one inch
3. Consideration of returns for significant colour mismatches

These policies demonstrate Berlinnova commitment to product quality and customer satisfaction.

Berlinnova Terms and Conditions

Key terms and conditions of Berlinnova return policy include:

1. 7-day return window from the date of delivery
2. Items must be unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair
3. All original tags must be intact and attached
4. Returns must be approved by customer service before shipping
5. Certain items are non-returnable (clearance items, accessories, customized items, flash sale items)
6. Berlinnova reserves the right to refuse returns in unacceptable condition

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Berlinnova Customer Service

Berlinnova offers customer service support through email at [email protected] and phone at +86 18006218123. Customers must speak with customer care for return instructions and to initiate a return. If you have any queries or worries concerning purchases, the support staff is here to help.

Email: [email protected]

Phone: +86 18006218123

Address: 101 Room 2 Building ,Xinzhuang West Road
Suzhou, Jiangsu 215000,
China

Berlinnova Refund Policy

When a return is accepted, Berlinnova refund policy is as follows:

1. Full refunds (including shipping) for damaged, defective, or is-shipped items
2. Partial refunds for items returned with missing parts or damage after arrival
3. Refunds are processed within 5-7 business days after receiving and inspecting the return
4. Refunds are issued to the original form of payment
5. Up to two billing cycles may pass before the refund appears in the customer’s account.

Original shipping fees are typically not refunded for customer-initiated returns of non-defective items.

Does Berlinnova Have a Holiday Return Policy?

Berlinnova standard 7-day return policy applies year-round unless stated on their website during holidays.

Berlinnova Authorized Returns

Berlinnova customer service must authorize all returns. Customers must contact customer service within 7 days of receiving their item to initiate a return. Returns sent without prior approval may be refused or subject to additional fees.

Berlinnova Items that are not refundable

According to Berlinnova policy, the following items are not refundable:

1. Clearance items
2. Accessories
3. Customized items
4. Flash sale items
5. Personalized items
6. Personal care items (including earrings, lingerie, swimwear)

Always check the product description carefully before purchasing to see if an item falls into one of these categories.

How to Return an Item to Berlinnova

In-Store Returns:

Berlinnova all returns must likely be processed through their online system as an online retailer.

Online Returns:

1. Contact Berlinnova customer service via email ([email protected]) within 7 days of receiving your item
2. Provide order details, explanation, and photographs documenting the reason for return
3. Wait for return authorization and instructions from customer service
4. Once approved, pack the item(s) securely with all original tags attached
5. Include the completed Product Return Form provided by customer service
6. Ship the package to the provided return address
7. Keep the receipt with tracking information

This process ensures that your return is properly tracked and processed.

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Conclusion

Berlinnova return policy offers customers a structured process for returning items within a week of delivery, with specific provisions for custom-made dresses. While the 7-day window is relatively short, it reflects the custom nature of their products. The policy’s clear guidelines on fees, non-returnable items, and return procedures help set customer expectations. By understanding these details, shoppers can make informed decisions when purchasing from Berlinnova, ensuring a more satisfactory experience with their special occasion attire.