Blackstone Return Policy: Easy Return Within 30 Days

When purchasing outdoor cooking equipment, it’s crucial to understand the brand’s return policy. Blackstone, a renowned outdoor grills and cooking station manufacturer, offers a customer-oriented return policy to ensure every purchase’s satisfaction. This guide provides a detailed overview of Blackstone return policy, helping you navigate the process smoothly and make informed purchase decisions.

What is the Blackstone Return Policy?

Within 30 days of the original purchase date, customers may return unused items in their original packaging to Blackstone. Important details consist of:

1. 30-day return window from the purchase date
2. Items must be unused and in original packaging
3. A copy of the invoice or packing slip must be included with the return
4. Returns are only accepted for purchases made through blackstoneproducts.com or Blackstone Customer Service

Blackstone Policy Without Receipt

Blackstone requires a copy of the invoice or packing slip to be included with any returned product. This suggests that proof of purchase is necessary for processing returns.

Blackstone Return Policy: After 30 days

Blackstone policy states that returns are accepted within 30 days of the original purchase date. However, more information needs to be provided about returns after this period, suggesting that items may not be eligible for return once the 30-day window has passed.

What Is Blackstone Exchange Policy?

Blackstone focuses on returns and refunds rather than direct exchanges.

What Is the Blackstone Return and Exchange Fee?

Blackstone charges a 10% restocking fee on returns. The purchaser must cover the shipping costs.

Blackstone Warranty

Blackstone offers a 1-year warranty from the date of purchase. This warranty covers all parts, artistry, and finishes. Key points of the warranty include:

1. Limited to the original purchaser only
2. Covers defects in material and artistry under everyday use
3. Excludes damage from improper operation
4. Not valid for griddles purchased from unlicensed, third-party resellers or as floor models
5. Warranty is non-refundable

Blackstone Terms and Conditions

1. Orders cannot be modified once placed
2. Cancellations must be requested immediately after placing an order
3. Product bundles are sold as complete units, and partial returns are not accepted
4. The warranty is only valid within the United States

Blackstone Customer Service

Blackstone offers customer support through various channels:

1. Phone: +1 (435) 252-3030 Ext. 1
2. Online: Submit a Customer Support Request
3. Business hours: Monday – Friday, 7 AM – 5 PM (MST), except major holidays

Blackstone Refund Policy

When a return is accepted, Blackstone refunds the purchase price minus a 10% restocking fee. After the purchased item is returned, refunds are issued using the original payment method within ten business days.

Blackstone Authorized Returns

To initiate a return, customers must:

1. Contact Blackstone Customer Service
2. Obtain a Return Merchandise Authorization (RMA) number
3. Follow the provided return instructions

Return Procedures for Authorized Returns

1. Contact Customer Service at 435-252-3030 Ext. 1 during business hours
2. Obtain an RMA number and return instructions
3. With the return, enclose a copy of the invoice or packing slip.
4. Package the item securely in its original packaging
5. Ship the item back at your own expense (collect shipments are not accepted)

Blackstone Items that are not refundable

The following items may not be eligible for return:

1. Used or damaged products
2. Items without original packaging
3. Products purchased more than 30 days ago
4. Partial returns from product bundles

How to Return an Item to Blackstone

In-Store Returns:

All returns must be processed through their online system as a primarily online retailer.

Online Returns:

1. Contact Blackstone Customer Service for an RMA number
2. Package the item securely with all original materials
3. Include the RMA number and a copy of the invoice or packing slip
4. Package delivery should be made at the address given by customer service.
5. Keep the tracking information for your records

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Conclusion

Blackstone return policy offers customers a reasonable window to evaluate their purchases and initiate returns if necessary. The 30-day return period and comprehensive warranty demonstrate Blackstone commitment to customer satisfaction. While there are some restrictions, such as the restocking fee and the requirement for unused items, the policy balances customer flexibility and business practicality. By understanding these guidelines, customers can shop confidently, knowing they have options if a purchase doesn’t meet their expectations.