Couture Candy Return Policy: Easy Returns and Exchanges

When it comes to online shopping, having a transparent and fair return policy is crucial for building customer trust and confidence. Couture Candy, One of the top designer gowns and apparel retailers for special occasions, recognizes the value of giving its clients a clear and simple return process. In this blog post, we’ll take an in-depth look at Couture Candy return policy, covering everything from eligibility criteria to the return process, exchange options, and frequently asked questions.

What Is Couture Candy Return Policy?

Couture Candy return policy allows customers to return items within 5 days of receipt, provided that the items are in new condition. If you’re unhappy with your purchase, you can return an item or product for a full store credit. However, it’s important to note that any original freight or handling costs will be deducted from your store credit if the shipping was complimentary at checkout.

To initiate a return, you must email [email protected] to obtain a Return Merchandise Authorization (RMA). Once you receive your RMA number, you can return the items using insured UPS or FedEx for safe receipt.

Couture Candy Return Without Receipt

Couture Candy return policy does not explicitly mention whether returns are accepted without a receipt. However, obtaining an RMA from their customer service team is vital before sending any items back. Order confirmation or proof of purchase is necessary to initiate the return process.

If you’ve misplaced your receipt or order confirmation, it’s best to contact Couture Candy customer service team at [email protected] for assistance. They may be able to locate your order using other identifying information, such as your billing address or payment method.

What Is Couture Candy Exchange Policy?

In addition to returns, Couture Candy offers an exchange policy for customers who wish to swap an item for a different size. To process an exchange, email [email protected], and a staff member will happily place a new order while providing an RMA for your previous purchase.

Exchanges follow the same guidelines as returns, meaning that the item must be in new condition and sent back within five days of receipt. If the shipping was complimentary at checkout, any original freight or handling costs will be deducted from your store credit.

What Items Are Eligible for Return?

Most items purchased from Couture Candy are eligible for return, provided they meet the following criteria:

1. The item must be unworn and unaltered.
2. All original tags must be attached.
3. The item(s) must not have been laundered, smoked in, used, or worn.
4. The return must be initiated within 5 days of receipt.

However, the return policy does have some exclusions. All discounted or on-sale items are deemed final sales and cannot be returned. Furthermore, there is a 50% restocking fee, and only store credit will be given for custom-order dresses, bridal gowns, quinceañera gowns, and dresses from particular labels (Beside Couture, Gatti Nolli, Saboroma, and Crystalline).

Couture Candy Return Policy After 30 Days

Couture Candy has a strict return window of 5 days from the date of receipt for domestic orders. Any returns received after this timeframe will not be accepted. Given the extended transit time, the return window is extended to 10 business days for international customers.

It’s important to note that any returns received after 5 days of receiving your RMA (for domestic orders) will be subject to a 20% late fee. Returns received after 30 days of receipt (for international orders) will also incur a 20% late fee.

How much does it cost to return to Couture Candy?

The cost of returning an item to Couture Candy depends on several factors:

1. If shipping is accessible at checkout, the original freight or handling charge will be subtracted from your shop credit.
2. You are responsible for the cost of shipping the item(s) back to Couture Candy using insured UPS or FedEx.
3. Any returns received without an RMA are subject to a penalty of 50% of the purchase amount.
4. Returns that use a discount or promotion code at the time of purchase will have a 20% fee subtracted and will receive shop credit instead.

For international customers, please note that Couture Candy will not reimburse return shipping charges or any taxes/duties incurred.

How much does it cost to Exchange for Couture Candy?

Exchanging an item at Couture Candy follows the same guidelines as returns. If the shipping was complimentary at checkout, the original freight or handling cost will be deducted from your store credit when processing the exchange.

You will be responsible for the cost of shipping the item(s) back to Couture Candy using insured UPS or FedEx. However, Couture Candy will cover the shipping cost of sending the new item to you as part of the exchange process.

Couture Candy Refund Policy

When you return an item to Couture Candy, you will receive a full store credit, provided that the item is in new condition and meets the eligibility criteria outlined in their return policy. The original freight or handling cost will be deducted from your store credit if the shipping was complimentary at checkout.

It’s important to note that Couture Candy does not offer monetary refunds for returned items. Store credit is the only option available, and it can be applied to future purchases made on the website. Store credits are good for six months after they are issued.

Special Conditions

Couture Candy return policy includes several special conditions that customers should be aware of:

1. Damaged Products: If the item you receive is broken or defective, you must inform Couture Candy within 24 hours of delivery to be eligible for a return or exchange.
2. Refused Packages: Any refused shipments will incur a 25% penalty and be issued a store credit.
3. Disputes: If a bank dispute results in store credit reactivation, a 50% reactivation fee will be applied, and the remaining store credit will be re-issued immediately upon confirmation of bank resolution by the customer.
4. International Customers: Couture Candy accepts no risk of merchandise loss due to international shipment. Shipping, taxes, and duties are the customer’s responsibility and are non-creditable upon return.

Authorized Returns

To be eligible for a return, the item(s) must meet the following criteria:

1. The item must be unworn and unaltered.
2. All original tags must be attached.
3. The item(s) must not have been laundered, smoked in, used, or worn.
4. The return must be initiated within 5 days of receipt (10 days for international orders).
5. An RMA must be obtained from Couture Candy customer service team before returning items.

Items that are not refundable

Certain items are not eligible for return or refund under Couture Candy policy:

1. All items marked down or on sale are final sales and cannot be returned.
2. There is a 50% restocking fee, and only store credit will be given for custom order dresses, bridal gowns, quinceañera gowns, and dresses from particular brands (Beside Couture, Gatti Nolli, Saboroma, and Crystalline).

Cupshe Return Policy

Popvil Return Policy

How to Return an Item to Couture Candy

Online Returns:

1. Email [email protected] to obtain a Return Merchandise Authorization (RMA).
2. Once you receive your RMA number, package the item securely and send it back using insured UPS or FedEx.
3. Include the RMA number with your return shipment.
4. Send the package to the address provided by Couture Candy customer service team.

Please note that Couture Candy does not have physical store locations, so all returns must be processed online through their customer service team.

Customer Service Team

Address :4050 W. Sunset Road, Suite H – Dock Door 25, Las Vegas, NV – 89118 USA

Tel :(855) 445-8601

Email :[email protected]

FAQs About Couture Candy Return Policy

Conclusion

Couture Candy return policy is designed to give customers a fair and transparent process for returning or exchanging items. While the policy does have some specific conditions and limitations, such as the 5-day return window and the exclusion of sale items, it generally allows for returns and size exchanges as long as the items are in new condition.

Customers may guarantee a simple and hassle-free return or exchange experience by carefully reading Couture Candy return policy and adhering to the instructions provided in this blog article. If you have any further questions or concerns about the return process, don’t hesitate to contact Couture Candy customer service team at [email protected] for assistance.