When purchasing medical scrubs and accessories, it’s essential to understand the brand’s return policy. FIGS, a famous medical apparel company, offers a customer-friendly return policy to satisfy every purchase. This guide will provide a detailed overview of FIGS return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.
What is FIGS Return Policy?
FIGS offers a 30-day return policy for most items purchased from their official channels. Key points of the policy include:
1. Returns are accepted within 30 days of purchase
2. Items must be in new, unworn condition with tags attached
3. Returns must be in the same state as received
4. Free returns for U.S. customers
5. Exchanges are possible for up to 60 days from the purchase date for U.S. customers
This policy reflects FIGS commitment to customer satisfaction while maintaining reasonable business practices.
FIGS Return Policy Time Limit
FIGS has specific time limits for returns and exchanges:
1. Returns:30 days from the date of purchase
2. Exchanges (U.S. customers only):Up to 60 days from the purchase date
These timeframes give customers ample opportunity to evaluate their purchases and make decisions.
FIGS Terms and Conditions
Key terms and conditions of FIGS return policy include:
1. Items must be in new, unworn condition with tags attached
2. FIGS reserves the right to refuse worn or damaged merchandise
3. Custom-made products, final sale merchandise, and non-returnable items cannot be returned
4. Embroidered items are final sale and cannot be returned
5. International customers cannot make exchanges
6. Returns must be made within the specified time limits
These conditions help maintain the quality of returned items and ensure a fair policy for all customers.
FIGS Policy Without Receipt
FIGS return policy only specifically mentions returns with a receipt. However, a physical receipt may be unnecessary since returns are initiated online using the order number from the packing slip or order confirmation email. Customers can use their order information to start the return process.
FIGS Return Policy After 30 days
FIGS standard return policy is limited to 30 days from purchase. After this period, returns for refunds are typically not accepted. However, U.S. customers can still make exchanges for eligible items up to 60 days from the purchase date.
FIGS Exchange Policy
FIGS offers an exchange policy for U.S. customers:
1. Exchanges can be made up to 60 days from the purchase date
2. Core Styles and Colors can be exchanged for items of equal value
3. Limited Edition styles or colors can only be exchanged for Core Colors or Styles of equal value
4. Promotions used on the original order will carry over to the exchange
This policy provides flexibility for customers needing a different size or style.
What Is the FIGS Return and Exchange Fee?
FIGS offers free returns for U.S. customers. However, for international returns:
1. Returns from Germany incur a €5 fee deducted from the refund amount
2. Other international return fees may vary depending on the country
FIGS Warranty
FIGS offers a guarantee on their merchandise:
1. Items are guaranteed to be free of manufacturing defects
2. Defective items can be returned for a refund
3. FIGS covers the expense of returns under this guarantee with prepaid prepaid shipping
4. Returns under the guarantee must be made within 30 days of purchase
5. Items must be in new, unworn condition with tags attached
This warranty demonstrates FIGS confidence in their product quality.
FIGS Customer Service
FIGS offers customer service support through its Help Center and direct contact options. Customers can contact FIGS for assistance with returns, exchanges, or any other queries related to their purchases.
- Call or Text: 424-500-8209 5am to 8pm PST Monday to Friday
- Phone: (888) 462-1901. 5am to 8pm PST Monday to Friday
- Email: [[email protected]]
- Online Chat: [our Help Center.]
FIGS Refund Policy
When a return is accepted, FIGS issues a refund based on the following terms:
1. Refunds are processed once the returned item is received
2. Credit card refunds may take up to 10 business days to appear, depending on the bank
3. Refunds for gift card purchases are returned to the original gift card
FIGS Items That Are Not Refundable
According to FIGS policy, the following items are not refundable:
1. Custom-made products
2. Final sale merchandise
3. Products specified as non-returnable in the description
4. Embroidered items
Always check the product description carefully before purchasing to see if an item falls into one of these categories.
FIGS Have a Holiday Return Policy?
The standard 30-day return policy applies year-round unless stated on their website during holidays.
FIGS Authorized Returns
All returns must be initiated through FIGS online return system. Customers need to use their order number and shipping zip code to start the return process. This ensures that all returns are properly authorized and tracked.
FIGS Return Procedures for Authorized Returns
To initiate a return:
1. Visit https://returns.wearfigs.com
2. Enter your order number and shipping zip code
3. Select the items you wish to return or exchange
4. Fill out the necessary details
5. For U.S. returns, you’ll receive a QR code for Happy Returns or a prepaid prepaid UPS return label
6. For international returns, follow the instructions provided after creating your return shipping label
7. Drop off your package at the designated location (Happy Returns or UPS for U.S., varies for international)
Following these procedures ensures a smooth return process.
How to Return an Item to FIGS
In-Store Returns:
FIGS is primarily an online retailer, all returns must likely be processed through their online system.
Online Returns:
For U.S. Returns:
1. Visit https://returns.wearfigs.com
2. Enter your order details and select items to return
3. Choose between Happy Returns (for 8 items or less) or Box and Ship method
4. Drop off at a Happy Returns location or UPS store, depending on your chosen method
For International Returns:
1. Go to https://web.global-e.com/returns/portal/mZVQ
2. Select items to return and provide necessary details
3. Follow the instructions for sending back your return using the provided return label
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FAQs About FIGS Return Policy
1. How long do I have to return an item?
  You have 30 days from the purchase date to return items for a refund.
2. Can I exchange items after the 30-day return period?
  U.S. customers can exchange eligible items up to 60 days from purchase.
3. Are returns free?
  Returns are free for U.S. customers. International returns may incur fees.
4. Can I return embroidered items?
  No, embroidered items are final sale and cannot be returned.
5. How long does it take to process a refund?
  Refunds are processed once the return is received, but it may take up to 10 business days to appear on your statement.
6. Can international customers make exchanges?
  No, FIGS currently does not offer exchanges for international customers.
Conclusion
FIGS return policy offers customers a fair and straightforward process for returning or exchanging items within specified timeframes. The policy demonstrates FIGS commitment to customer satisfaction with free returns for U.S. customers and extended exchange options. By understanding these details, shoppers can make informed decisions when purchasing from FIGS, ensuring a more satisfactory experience with their medical apparel and accessories.
