Understanding the return policy is crucial when shopping for jewelry. GLD Shop, known for its high-quality gold-plated and custom jewelry, offers a comprehensive return policy to ensure customer satisfaction. This article will break down the essential aspects of GLD Shop return policy, helping you make informed purchase decisions.
What is the GLD Shop Return Policy?
GLD Shop provides a 14-day return policy for most of its products. This means customers have 14 days from the date of delivery to initiate a return or exchange for eligible items. However, it’s important to note that certain items, such as custom pieces, solid gold jewelry, and grillz, do not qualify for returns.
GLD Shop Return Policy Time Limit
The time limit for returns at GLD Shop is 14 days from the date you receive your order. This relatively short window emphasizes the importance of promptly inspecting your items upon arrival and deciding quickly if you want to keep them.
GLD Shop Terms and Conditions
GLD Shop return policy comes with specific terms and conditions:
- Items must be unworn and in their original condition.
- Custom items, solid gold jewelry, and grillz are non-returnable.
- Free promotional items must be returned if the original purchase falls below the required minimum after a partial return.
- BOGO (Buy One, Get One) items must be returned together for a full refund.
GLD Shop Policy Without Receipt
GLD Shop online return system requires your order number and shipping zip code to process returns. A physical receipt is unnecessary and optional as all purchases are tracked in their system. However, if you’re having trouble locating your order information, it’s recommended that you contact customer service at [email protected].
GLD Shop Return Policy After 30 days
GLD Shop only accepts returns after the 14-day window. However, they offer a Lifetime Guarantee for non-custom, gold-plated/vermeil jewelry. If your product is damaged or fades under normal wear, you may be eligible for a one-time replacement, even after the return period has passed.
GLD Shop Exchange Policy
GLD Shop allows exchanges within the 14-day return period. To initiate an exchange, you would follow the same process as a return, but instead of requesting a refund, you would select the item you wish to receive in exchange.
What Is GLD Shop Return and Exchange Fee?
GLD Shop charges processing fees for refunds:
- Domestic orders (US, Canada): $5.99
- International orders: $19.95
These fees are deducted from the refund amount. However, returns for store credit are free of charge.
GLD Shop Warranty
GLD Shop offers different warranties depending on the product:
- Lifetime Guarantee: Applies to non-custom, gold-plated/vermeil jewelry.
- Watch Warranty: 1-year standard warranty, with an option to purchase a 2-year warranty for $99 within 30 days of purchase.
- Custom Item Warranty: 30-day quality guarantee for free repairs of manufacturing defects.
GLD Shop Customer Service
For any questions or concerns, GLD Shop customer service can be reached at:
Email: [email protected]
Customers can use the email for support or utilize the 24/7 virtual assistant on the GLD Shop website.
GLD Shop Refund Policy
Refunds are processed within 5-10 business days after receiving and inspecting the return. If approved, the refund will be applied to the original payment method minus any applicable processing fees.
GLD Shop Items That Are Not Refundable
The following items are non-refundable:
- Gift cards
- Grillz
- Solid gold jewelry
- Custom Jewelry
- Opened or worn products
Does GLD Shop Have a Holiday Return Policy?
The standard 14-day return policy applies year-round unless stated on their website during holiday seasons.
GLD Shop Authorized Returns
All returns must be authorized through GLD Shop return portal. Customers need to initiate the return process within 14 days of receiving their order to receive a return shipping label and authorization.
GLD Shop Return Procedures for Authorized Returns
- Initiate the return through GLD Shop return portal.
- Print the provided return shipping label.
- Pack the item(s) securely in their original packaging.
- Attach the return shipping label to the package.
- Drop off the package at the designated shipping carrier.
How to Return an Item to the GLD Shop
In-Store Returns
GLD Shop primarily operates online, and returns are processed through their online system.
Online Returns
To return an item online:
- Visit GLD Shop return portal.
- Enter your order number and shipping zip code.
- Select the items you wish to return.
- Choose between store credit (free) or a refund (subject to processing fees).
- Print the provided return shipping label.
- Pack and ship your return using the label.
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FAQs About GLD Shop Return Policy
Q: Can I return custom jewelry?
A: No, custom jewelry is not eligible for returns.
Q: How long do I have to return my item?
A: You have 14 days from the delivery date to initiate a return.
Q: Is there a fee for returns?
A: Yes, there’s a $5.99 fee for domestic returns and a $19.95 fee for international returns if you choose a refund. Returns for store credit are free.
Q: What if my item arrives damaged?
A: Contact customer support immediately at [email protected] for assistance.
Q: Can I return a solid gold item?
A: Solid gold items are not returnable, but they are eligible for repairs at a $99 fee.
Q: What happens if I don’t return a free promotional item?
A: If you keep the free item when returning a purchase that drops below the promotional threshold, $25 will be deducted from your refund.
Conclusion
GLD Shop return policy aims to balance customer satisfaction with the unique nature of their jewelry products. While the 14-day return window is relatively short, the various warranties and guarantees provide additional customer protection. By understanding the nuances of their policy, you can shop confidently, knowing what to expect if you need to return or exchange an item.
