Haworth Return Policy: Easy to Return and Exchange

Choosing the right furniture is crucial when furnishing your office or home workspace. Haworth, a renowned name in the furniture industry, offers a wide range of high-quality products. However, a purchase may fail to meet your expectations even with careful selection. That’s where Haworth return policy comes into play. In this guide, we’ll explore the ins and outs of Haworth return policy, ensuring you have all the information needed to shop with confidence.

What is Haworth Return Policy?

Haworth return policy is designed to give customers flexibility and peace of mind when purchasing. The company offers free returns on select products within 10–30 days of original packaging within a specified timeframe, allowing customers to ensure their purchase satisfaction.

Haworth Return Policy Time Limit

The Haworth return policy time limit varies depending on the product category:

• Haworth performance seating, Pablo lighting, and Haworth-branded desks and accessories: 30 days from order receipt
• Custom or unique ordered products and products from Cappellini, Cassina, and Poltrona Frau: 30 days from receipt of product
• Artifox products: 10 days from order receipt
• Products from Courant, Tala, Fluidstance, and Enkel Studios: 10 days from order receipt
• Emeco and Ergotron products: 10 days from order receipt
• JANUS et Cie products: 30 days from order receipt
• Most Modest products: 10 days from order receipt (with exceptions)
• Gantry products: 30 days from order receipt

Haworth Terms and Conditions

Haworth return policy comes with several terms and conditions:

1. Orders of 10 units or more totaling $10,000 (excluding shipping and tax) are final sales and not eligible for returns.
2. Returned items must be in their original condition and packaging.
3. Some product categories are subject to restocking fees.
4. Outlet items and those marked as “Final Sale” are not eligible for return.
5. Customers must inspect their order upon delivery and report any issues within three days of receiving the order.

Haworth Policy Without Receipt

Haworth operates an online store; order information is likely stored electronically, making a physical receipt less necessary for returns.

Haworth Return Policy: After 30 days

Haworth return policy generally only extends up to 30 days for most products. Some product categories have even shorter return windows. Initiating returns within the specified timeframe for each product category is crucial.

Haworth Exchange Policy

Haworth exchange policy is relatively straightforward:

• Items will be replaced only if you received the wrong item or if the item arrived defective or damaged.
• Customers must fill out Haworth Return Request form details to initiate a replacement.
• Exchanges for a different product or style are processed as two separate transactions:

1. A refund is issued for the returned item using the original payment method.
2. A new order should be made for the desired item.

Haworth is unable to apply credit from returns towards new purchases directly.

What Is Haworth Return and Exchange Fee?

Haworth return and exchange fees vary depending on the product category:

• Free returns:Haworth performance seating, Pablo lighting, Haworth-branded desks and accessories, products from Courant, Tala, Fluidstance, Enkel Studios, and Gantri
• 10% restocking fee:Custom or uniquely ordered products and products from Cappellini, Cassina, and Poltrona Frau
• 30% restocking fee:Emeco and Ergotron products
• 25% restocking fee:JANUS et Cie products
• Artifox products:Subject to a restocking fee (details on the product page)
• Most Modest products:Free returns for most items, 30% restocking fee for specific products

Additional fees may apply if returns arrive damaged or not in original packaging.

Haworth Warranty

Haworth offers warranties on their products, with coverage periods varying by product type:

• Revo, Voyage, Tino, and Reed Premier: 10 years fixture; 5 years power supply
• Atlas, Clique, and Tazetta LED: 5 years
• Linus and Lincoln: 5 years
• Piper and Tazetta: 3 years (excludes power supply for Piper and lamps for Tazetta)
• Angus, Nik, Nik+, and Nik-LV: 2 years
• Mack: 1 year (excludes power supply)
• Pippa, Ruth, and Tuck: 5 years fixture; 1 year power supply
• Knox and Tess: 1 year (includes powder coat, UV finish, and product material)
• Abel, Carmen, Cody, Elin, Lola, Niko, Niko FS, Perry, Silas, Stella, Tess Mini, and Walter: 1 year
• Coasters and Rubber Mats: 1 year (excludes colorfastness)

It’s important to note that LED and power products are not field serviceable. If a defect occurs during the warranty period, the product must be returned for repair or replacement upon approval from a Haworth representative.

Haworth Customer Service

Haworth offers multiple ways to contact their customer service team:

Email: [email protected]

Phone:877-429-6784

Live Chat:Available on their website Tuesday through Friday from 8 am to 8 pm ET

Customer service hours: Monday – Friday, 9 am – 4 pm ET

Haworth Refund Policy

Upon approval of your return, Haworth processes refunds within 5 business days after receiving the returned item. Once processed, you’ll receive an email confirming that a credit has been applied to your original payment method. Allow up to five additional business days for your credit card provider to process the refund.

Important notes:

• Shipping fees for Threshold, Liftgate, and Inside delivery are non-refundable.
• Installation fees are non-refundable.
• Original shipping fees (if applicable) are not refunded for specific product categories.

Haworth Items That Are Not Refundable

The following items are not eligible for return or refund:

1. Outlet items
2. Items marked as “Final Sale.”
3. Orders over 10 units totaling $10,000 or more (shipping and tax not included)
4. Bowling balls that have been drilled (if applicable to Haworth product range)
5. Used items or those showing signs of wear
6. Products not in their original packaging

Does Haworth Have a Holiday Return Policy?

The standard return policy applies year-round unless stated on their website during the holiday season.

Haworth Authorized Returns

All returns must be authorized through Haworth return process. Customers must fill out the details on Haworth Return Request form to initiate a return. After initiating a return, an agent will send a follow-up email with shipping instructions and information.

Haworth Return Procedures for Authorized Returns

To return an item to Haworth, follow these steps:

1. Visit the Haworth website and locate their Return Request form.
2. Fill out the necessary details on the form.
3. Wait for a follow-up email from a Haworth agent with shipping instructions.
4. Please package your item securely in its original packaging.
5. Attach the provided return shipping label.
6. Drop off the package at an authorized shipping location.

Note: Shipping and handling fees for returns not in original packaging or requiring across-the-threshold entry by the carrier will be deducted from the refund amount.

Haworth Reviews

“I recently purchased a Haworth office chair for my home office, and while the quality was excellent, I realized it wasn’t quite the right fit for my space. I was initially worried about the return process, but Haworth made it incredibly easy! Their 30-day return policy gave me ample time to test the chair thoroughly. When I decided to return it, their customer service team was accommodating and efficient. The free return shipping was a huge plus, and I received my refund promptly. Haworth commitment to customer satisfaction has earned my trust and future business!” – Alex T., satisfied customer.

How to Return an Item to Haworth

In-Store Returns

Haworth primarily operates as an online retailer for their store products.

Online Returns

To return an item purchased online:

1. Go to Haworth website and locate their Return Request form.
2. Fill out the necessary details on the form.
3. Wait for a follow-up email from a Haworth agent with shipping instructions.
4. Please package your item securely in its original packaging.
5. Attach the provided return shipping label.
6. Drop off the package at an authorized shipping location.

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Conclusion

Haworth return policy demonstrates its commitment to customer satisfaction, offering flexibility with returns and exchanges for most of its products. While the policy varies depending on the product category, the overall process is designed to be customer-friendly. By understanding the terms and conditions, time limits, and procedures for returns, you can shop confidently, knowing that Haworth stands behind their products and values your satisfaction.