Hay House Return Policy:  Easy to Return and Exchange

When purchasing books, courses, or other personal development materials, it’s essential to have the flexibility to return items if they don’t meet your expectations. Hay House, a renowned self-help and transformational content publisher, offers a customer-friendly return policy. This guide will walk you through everything you need about Hay House return policy, ensuring you can confidently shop.

What is the Hay House Return Policy?

Hay House provides a generous return policy that varies depending on the type of product purchased. For physical products such as books, card decks, CDs, DVDs, calendars, and coloring books, Hay House offers a 90-day return window from the date of purchase. This policy allows customers ample time to evaluate their purchases and decide if they meet their needs.

Hay House Return Policy Time Limit

The Hay House return policy time limit varies based on the type of product:

1. Physical Products: 90 days from the purchase date
2. Online Orders: 30-day money-back guarantee
3. Online Courses from Hay House or HayHouseU.com: 60-day money-back guarantee
4. Audio Downloads and Online Videos: 30-day money-back guarantee
5. Memberships: 30-day money-back guarantee

Hay House Terms and Conditions

To be eligible for a return or refund, items must meet the following conditions:

1. Returns must be initiated within the specified time frame for each product type.
2. Physical items should be in their original condition.
3. For bundled or special packaged items, partial returns are not accepted.
4. Author event/lecture passes are non-refundable.
5. Empower You Unlimited Audio App subscriptions are non-refundable but can be canceled anytime.

Hay House Policy Without Receipt

Since most Hay House purchases are likely made online or tracked through an order number, this shouldn’t be a common issue for customers.

Hay House Return Policy: After 30 days

Hay House return policy extends beyond 30 days for many of its products:

1. Physical Products: Can be returned up to 90 days after purchase
2. Online Courses:Can be returned up to 60 days after purchase
3. Other digital products and memberships: No refunds offered after 30 days

Hay House Exchange Policy

Hay House does offer the option to exchange physical products within 90 days of the purchase date.

What Is Hay House Return and Exchange Fee?

Hay House does not charge fees for returns or exchanges. It offers full product refunds for eligible items within the specified time frames.

Hay House Warranty

Hay House product’s generous return policy serves as a form of guarantee for customer satisfaction.

Hay House Tracking

To track your order:

1. Log in to your Hay House account
2. Navigate to “Your Orders”
3. Find the order in question and click on “View Order.”
4. Click on the “Order Shipments” tab to see the tracking number and use the “Track this shipment” button

Alternatively, when the order ships, you can use the tracking link sent to your email address.

Hay House Customer Service

Hay House offers customer support through the following channels:

Phone: (800) 654-5126 Ext 1 (United States & Canada), (760) 431-7695 Ext 1 (International)

Live Chat:Available during business hours

Customer Service Hours:Monday-Friday, 7:00 am – 5:30 pm PST/PDT

Hay House Refund Policy

Hay House offers full refunds for eligible products within the specified time frames:

1. Physical Products: Full refund within 90 days
2. Online Orders: Full refund within 30 days
3. Online Courses: Full refund within 60 days
4. Audio Downloads and Online Videos: Full refund within 30 days
5. Memberships: Full refund within 30 days

Hay House Items That Are Not Refundable

Based on the provided information, the following items are not eligible for refunds:

1. Author event/lecture passes
2. Empower You Unlimited Audio App subscriptions (can be canceled but not refunded)
3. Mobile Apps purchased through app stores (refunds must be requested through the respective app store)

Does Hay House Have a Holiday Return Policy?

The standard return policies apply year-round unless otherwise stated on their website during the holiday seasons.

Hay House Authorized Returns

All returns must be authorized through Hay House customer care system. Customers can initiate a return by:

1. Submitting a request through the Hay House Help Desk
2. Contacting customer service by phone

Hay House Return Procedures for Authorized Returns

To return a physical item:

1. Contact Customer Care through the Help Desk or by phone
2. Provide your original order number or invoice number, full name, description of the product, and reason for return
3. Once authorized, return the item to the address listed on your packing slip:

Consumer Returns

Penguin Random House LLC

1019 N State Rd 47

Crawfordsville, IN 47933

For digital products or memberships, contact Customer Care to process your refund.

Hay House Reviews

“I can’t express how much I appreciate Hay House customer-friendly return policy! I recently purchased a self-help book that I was excited about, but after reading a few chapters, I realized it wasn’t quite what I was looking for. Thanks to their 90-day return window, I could return it hassle-free and exchange it for another title that better suited my needs. The customer service team was accommodating throughout the process. Hay House commitment to customer satisfaction has made me a loyal customer for life!” – Sarah T., avid reader and personal development enthusiast.

How to Return an Item to Hay House

In-Store Returns

Hay House primarily operates as an online retailer, so in-store returns are not applicable.

Online Returns

For Physical Products:

1. Contact Customer Care through the Help Desk or by phone
2. Provide your order details and reason for return
3. Once authorized, ship the item to the provided return address

For Digital Products or Memberships:

1. Contact Customer Care through the Help Desk or by phone within the eligible refund period
2. Provide your order details and reason for return
3. Customer Care will process your refund once it is approved

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Conclusion

Hay House return policy demonstrates a solid commitment to customer satisfaction, offering generous return windows for various product types. With up to 90 days for physical products and 60 days for online courses, customers have ample time to evaluate their purchases. While some items like event tickets and app subscriptions are non-refundable, the overall policy provides flexibility and peace of mind for most Hay House products. This customer-friendly approach helps foster trust and loyalty among their audience of personal development enthusiasts.