Having the right equipment can significantly impact your performance and overall enjoyment in sports and athletics. Since getting the ideal fit is essential to us at Hibbett Sports, we provide a thorough return policy that meets your demands. Whether you’ve made an online purchase or shopped in one of our stores, we aim to ensure your complete satisfaction with every transaction.
What Is Hibbett Sports Return Policy
At Hibbett Sports, we provide our customers with a hassle-free shopping experience. We offer a generous 60-day return window for most online or in-store items. This extended timeframe gives you ample time to try out your new athletic gear, apparel, or footwear and ensure it meets your expectations. Whether you’ve bought a new pair of running shoes, a gym bag, or a basketball jersey, you can rest assured that you have the flexibility to make returns within these 60 days.
Hibbett Sports Return Policy Without Receipt
We understand that receipts can occasionally go missing or be misplaced, so Hibbett Sports has a solution. If you don’t have your receipt, you can still return an item within the 60-day window if you have a valid form of identification and the item is in its original, unworn condition with all tags and packaging intact. However, please note that returns without a receipt may be subject to a restocking fee or result in a merchandise credit instead of a full refund.
Hibbett Sports Return Policy After 60 Days
While we encourage customers to make returns within the 60-day window, we understand that life can sometimes throw curveballs. If you’ve missed the 60-day deadline, don’t panic – Hibbett Sports will still consider your return on a case-by-case basis. If you have a valid reason for the late return, such as a defective item or a product that didn’t meet your expectations, our customer service team will work with you to find a suitable solution.
Hibbett Sports Exchange Policy
In addition to our return policy, Hibbett Sports also offers a convenient exchange policy. If you’ve purchased an item that doesn’t quite fit or meets your needs, you can easily exchange it for a different size, color, or style within the 60-day window. Following the return procedures, our team will promptly process your exchange request.
Authorized Returns
Hibbett Sports offers high-quality athletic gear and apparel that meet our customers’ expectations. However, in the rare event that an item is defective or damaged upon arrival, we have a streamlined process for authorized returns. These returns are typically processed quickly and hassle-free, provided the item meets the necessary criteria.
Return Procedures for Authorized Returns
If you’ve received a broken or defective item, please get in touch with our customer service team immediately. They will guide you through the authorized return process, which may involve providing photographic evidence or a detailed description of the issue. Once the return is approved, we’ll provide you with a prepaid return label or instructions for shipping the item back to us at no cost.
Items that are not refundable
While our return policy is designed to be as flexible as possible, certain items cannot be returned or exchanged due to health, safety, and hygiene reasons. These items typically include:
1. Opened or used personal care items (e.g., deodorants, body sprays)
2. Customized or personalized items
3. Gift cards
If you’re unsure about a specific item’s return eligibility, please don’t hesitate to contact our customer service team for clarification.
How to Return an Item to Hibbett Sports
At Hibbett Sports, we’ve made the return process as simple and convenient as possible. Whether you’ve made an online purchase or shopped in one of our stores, we’ve got you covered.
Online Returns:
1. Visit our website and navigate to the “Returns” section.
2. Fill out the online return form, providing your order number and reason for return.
3. Print the prepaid return label and securely pack the item in its original packaging.
4. Drop off the package at your nearest shipping carrier location.
5. Once received, our team will process your return, and you’ll receive a refund or exchange within 7-10 business days.
In-Store Returns:
1. Gather the item(s) you wish to return, along with your receipt (if available) and a valid form of identification.
2. Visit any Hibbett Sports retail location and locate the customer service desk.
3. Let our friendly associates know you’d like to process a return, and they’ll assist you.
4. If eligible, you’ll receive a refund or exchange on the spot.
Hibbett Sports Customer Care details
If you have further questions or concerns regarding our return policy or need assistance with a specific return, our dedicated customer care team is here to help. You can reach them via:
– Email: [email protected]
– Live Chat: Available on our website during regular business hours
FAQs About Hibbett Sports Return Policy
Can I return an item without the original packaging?
While we recommend returning items in their original packaging whenever possible, we understand that sometimes the packaging gets damaged or misplaced. In such cases, we’ll still accept the return if the item is in new and unworn condition.
How long does it take to receive a refund?
Refunds typically take 7-10 business days for online returns to process and reflect in your account. For in-store returns, refunds are processed immediately.
Can I exchange an item for a different size or style?
Absolutely! Our exchange policy allows you to swap out an item for a different size, color, or style within the 60-day return window.
Do I need a receipt for an exchange?
While a receipt is preferred, we can still process exchanges without one as long as you have a valid form of identification and the item is in new and unworn condition.
Conclusion
At Hibbett Sports, we strive to provide an exceptional shopping experience from start to finish. Our return and exchange policies are designed to give you peace of mind and ensure your satisfaction with every purchase. Whether you need to make a return online or in-store, our team is here to assist you every step of the way. Shop with confidence, knowing that Hibbett Sports has your back.
