Jordan’s Furniture Return Policy: Returns Made Easy

When purchasing Furniture, it’s crucial to understand the return policy. Jordan’s Furniture, a well-known retailer in the northeastern United States, offers customers a range of options for returns and exchanges. In this comprehensive guide, we’ll explore Jordan’s Furniture return policy, covering everything from time limits to fees and special conditions.

What is Jordan’s Furniture Return Policy?

Jordan’s Furniture allows customers to return most items within 7 days of delivery or pickup. This policy applies to furniture purchases, excluding bedding and special orders. It’s important to note that this is a relatively short window compared to other furniture retailers, so customers should inspect their purchases promptly upon receipt.

Jordan’s Mattress Return Policy

Jordan’s Furniture offers a unique “Sweet Dreams 100-Night Guarantee” for mattress purchases. This policy allows customers to exchange their mattresses if they’re unsatisfied after a 30-day adjustment period. The 100-day countdown begins on the day of delivery, and customers have up to 70 additional calendar days to make an exchange.

Jordan’s Furniture Return Policy Time Limit

For most furniture items, customers have 7 days from the date of delivery or pickup to initiate a return. The Sweet Dreams 100-Night Guarantee provides a longer window for mattresses but with specific conditions for exchanges rather than returns.

Jordan’s Furniture Terms and Conditions

When returning items to Jordan’s Furniture, customers should be aware of the following terms:

1. Items must be in their original condition.
2. Special order deposits are non-refundable and non-transferable.
3. Delivery and assembly fees are typically non-refundable.
4. An additional delivery charge may apply for furniture pickup.

Jordan’s Furniture Policy Without Receipt

Jordan’s Furniture policy needs no returns without a receipt. It’s always best to keep your receipt or order confirmation for any furniture purchase to ensure a smooth return process if required.

Jordan’s Furniture Return Policy After 30 days

For most furniture items, returns are not accepted after the 7-day window. However, for mattresses, the Sweet Dreams 100-Night Guarantee allows exchanges between 30 and 100 days after delivery, subject to specific conditions.

Jordan’s Furniture Exchange Policy

Jordan’s Furniture allows exchanges within the same timeframes as their return policy. For mattresses, the Sweet Dreams 100-Night Guarantee specifically caters to exchanges rather than outright returns.

What Is Jordan’s Furniture Return and Exchange Fee?

Jordan’s Furniture does not explicitly state a general return or exchange fee for furniture items. However, there are associated costs for mattress exchanges under the Sweet Dreams 100-Night Guarantee.

Jordan’s Furniture mattress exchange fee

Mattress exchanges under the Sweet Dreams 100-Night Guarantee incur a $99 exchange fee plus a redelivery charge. Customers must pay the difference in price if the new mattress is of more excellent value.

Jordan’s Furniture Warranty

Jordan’s Furniture honors manufacturers’ warranties and offers an additional “Peace of Mind Protection Program” for an extra cost. This program provides coverage against five years of accidental damage to various types of furniture and home goods.

Jordan’s furniture warranty claim

Customers should contact Jordan’s Furniture Customer Service department to file a warranty claim. For items covered under the Peace of Mind Protection Program, claims must be filed within 30 days of the incident by contacting Protect All directly.

Jordan’s Furniture Customer Service

For any questions or concerns about returns, exchanges, or warranty claims, customers can contact Jordan’s Furniture Customer Service:

Phone: 1-866-8-JORDANS (1-866-856-7326), Option #1

Email: Available through the “Contact Us” form on their website

Jordan’s Furniture Refund Policy

When a return is approved, Jordan’s Furniture processes refunds within 14 business days. Refunds are typically issued in the original form of payment, with credit card refunds generally processing faster than check refunds.

Jordan’s Furniture Items That Are Not Refundable

The following items are typically non-refundable at Jordan’s Furniture:

1. Bedding accessories
2. Foundations
3. Floor models
4. Special order items
5. Custom-size orders

Jordan’s Furniture Holiday Return Policy

The standard return policies apply during holiday periods unless stated by Jordan’s Furniture.

Jordan’s Furniture Authorized Returns

Jordan’s Furniture must authorize all returns. Customers should contact the store or Customer Service department to initiate the return process and receive authorization.

Jordan’s Furniture Return Procedures for Authorized Returns

Once a return is authorized, Jordan’s Furniture will guide customers through the process, including scheduling a pickup for more oversized items or providing instructions for in-store returns.

How to Return an Item to Jordan’s Furniture

In-Store Returns:

1. Bring the item to any Jordan’s Furniture store within 7 days of purchase or delivery.
2. Present your receipt or order confirmation.
3. Ensure the item is in its original condition.

Online Returns:

1. Contact Jordan’s Furniture Customer Service within 7 days of delivery.
2. Obtain a return authorization and follow the provided instructions.
3. For large items, Jordan’s Furniture may schedule a pickup.

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Conclusion

Jordan’s Furniture offers a straightforward return policy for most items, with a unique guarantee for mattresses. While the 7-day window for furniture returns is relatively short, the 100-night guarantee for mattresses provides ample time for customers to ensure their satisfaction. As with any major purchase, it’s crucial to carefully review the terms and conditions and promptly inspect your items upon delivery to ensure you can take advantage of the return policy if needed.