Joybird Return Policy: Guaranteed Money Back!

Joybird, a popular furniture retailer known for its customizable pieces, offers a comprehensive return policy to give customers peace of mind when making purchases. Understanding this policy is crucial for anyone considering buying from Joybird or those who have already made a purchase and are contemplating a return. This article will provide a detailed overview of Joybird return policy, helping you navigate the process quickly and confidently.

What is Joybird Return Policy?

Joybird return policy is customer-friendly. It offers a 90-day window for furniture returns and a 14-day window for accessories and decor items. The policy allows customers to try out their purchases and ensure they’re satisfied with their decisions. However, it’s important to note that returns come with certain conditions and fees, which we’ll explore in detail throughout this guide.

Joybird Return Policy Time Limit

Joybird offers different time limits for returns depending on the type of product:

1. Furniture: 90 days from the delivery date
2. Accessories and decor: 14 days from the delivery date
3. Mattresses: 90-day trial period from the delivery date

These generous time frames allow customers ample opportunity to evaluate their purchases in their home environment.

Joybird Policy Without Receipt

Joybird is primarily an online retailer; they likely have records of all purchases associated with customer accounts. If you have any issues, it’s best to contact Joybird customer service with your order details.

Joybird Return Policy After 30 days

Joybird return policy extends well beyond 30 days for furniture items. Customers have a full 90 days after delivery to initiate a furniture return. For accessories and decor, the return window is 14 days, so returns after 30 days would not be applicable for these items.

What Is Joybird Exchange Policy?

Joybird customer wishes to replace an item with a different model, they must order the new item and return the unwanted item within the applicable return window.

What Is Joybird Return and Exchange Fee?

Joybird applies different fees for returns depending on the timing and nature of the return:

1. Furniture returns after delivery: 50% processing fee of the order’s subtotal, plus shipping fees incurred
2. Accessories and decor returns: 25% restocking fee of the order’s subtotal
3. Cancellations after 24 hours but before shipment: 35% processing fee of the order’s subtotal
4. Cancellations after shipment but before delivery: 50% processing fee of the order’s subtotal, plus shipping fees incurred

Customers are also responsible for return shipment costs in all cases.

Joybird Warranty

Joybird offers a limited lifetime warranty on most upholstered furniture, including sofas, chairs, sectionals, benches, ottomans, daybeds, sleepers, and chaises. This warranty covers Joybird-manufactured products against defects in materials and artistry. This warranty does not cover home decor items such as pillows, throws, rugs, pouffes, wall decor, and lighting.

Joybird Terms and Conditions

Key terms and conditions of Joybird return policy include the following:

1. All returned items must be in their original condition
2. The consumer bears the responsibility for any return shipping charges.
3. Clearance items are final sales and not eligible for returns, except for items arriving damaged
4. Wallpapers are final sale and cannot be returned
5. The “Buy Now, Decide Later” program gives customers up to 90 days to choose a fabric, after which the order is subject to a 10% cancellation fee
6. Promotional discounts may be adjusted for partial returns or cancellations

Joybird Customer Service

Joybird offers multiple channels for customer service:

1. Phone: 888-282-0842
2. Text: 213-600-6313
3. Need a Hand: Mon-Fri: 6:00 am – 5:00 pm PSTS at-Sun: 8:00 am – 4:00 pm PST

Customers can contact these channels for assistance with returns, refunds, or any other inquiries.

Joybird Refund Policy

Joybird refund policy varies depending on the timing of the cancellation or return:

1. Cancellations within 24 hours of order placement: Full refund
2. Cancellations after 24 hours but before shipment: Refund of the order’s subtotal minus a 35% processing fee
3. Cancellations after shipment but before delivery: Refund of the order’s subtotal minus a 50% processing fee and shipping fees
4. Furniture returns after delivery: Refund of the order’s subtotal minus a 50% processing fee and shipping fees
5. Accessories and decor returns within 14 days: Refund of the order’s subtotal minus a 25% restocking fee

Refunds are typically processed within five business days after receiving and approving the return.

Does Joybird Have a Holiday Return Policy?

Joybird standard return policy applies year-round unless otherwise stated on their website during holiday periods.

Joybird Authorized Returns

Joybird must authorize all returns. Customers should contact Joybird customer service to initiate a return and receive instructions.

Return Procedures for Authorized Returns

To initiate a return:

1. Contact Joybird customer service within the applicable return window (90 days for furniture, 14 days for accessories and decor)
2. Receive return authorization and instructions from Joybird
3. Package the item securely in its original condition
4. Arrange for return shipping (at customer’s expense)
5. Ship the item back to Joybird

Once Joybird receives and inspects the returned item, they will process the refund according to their policy.

Joybird Items that are not refundable

According to Joybird policy, the following items are not refundable:

1. Clearance items (except for items arriving damaged)
2. Wallpapers
3. Items that are not in their original condition

Always check the product description carefully before purchasing to see if an item falls into a non-refundable category.

How to Return an Item to Joybird

In-Store Returns:

Joybird is primarily an online retailer, all returns must likely be processed through their online system.

Online Returns:

1. Contact Joybird customer service via phone (888-282-0842) or text (213-600-6313)
2. Provide your order details and reason for return
3. Receive return authorization and instructions
4. Package the item securely in its original condition
5. Arrange for return shipping at your expense
6. Ship the item back to Joybird
7. Wait for Joybird to receive and inspect the item
8. Receive your refund (minus applicable fees) within 5 business days of approval

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Conclusion

Joybird return policy offers customers a generous window to evaluate their furniture purchases, with a 90-day return period for most items. While the policy includes significant fees for returns and cancellations, it provides flexibility for customers needing clarification on their purchases. By understanding the details of this policy, including time limits, fees, and procedures, customers can make informed decisions when shopping with Joybird and confidently navigate the return process if needed.