When shopping for footwear, especially if you’re looking for shoes to alleviate foot pain, it’s crucial to have the flexibility to return or exchange your purchase if it doesn’t meet your expectations. KURU Footwear, a company dedicated to creating shoes for optimal foot health, understands this need and offers a customer-friendly return policy. In this guide, we’ll walk you through everything you need about KURU return policy, ensuring you can shop confidently and find the perfect pair of shoes for your feet.
What is the KURU Return Policy?
KURU offers a generous 45-day free returns and exchanges policy for customers in the United States (excluding Hawaii and Alaska). This policy allows customers to return or exchange their purchases within 45 days of the original order date, giving you ample time to try out your new shoes and ensure they fit your feet correctly.
KURU Return Policy Time Limit
The time limit for returns and exchanges at KURU is 45 days from the original order date. This extended window gives customers plenty of time to test their shoes and make an informed decision about keeping them.
KURU Terms and Conditions
To be eligible for a return or exchange, the following conditions must be met:
- Returns or exchanges must be made within 45 days of the original order date.
- Shoes must be in new or original condition.
- Each order is limited to two total exchanges.
- A Return Merchandise Authorization (RMA) number must be included for tracking purposes.
- Items labeled as “Final Sale” or “Non-Returnable” (including Gift Cards & Accessories) are not eligible for return or refund.
- Returns or exchanges shipped within 28 days after placing the request will be canceled.
KURU Policy Without Receipt
KURU operates primarily as an online retailer; customers typically have access to their order information through their email confirmation or account. If you’ve misplaced your order information, it’s best to contact KURU customer service for assistance.
KURU Return Policy After 30 days
KURU 45-day return policy extends beyond the standard 30-day window many retailers offer. If you’re within 45 days from the original order date, you can initiate a return or exchange, even after 30 days.
KURU Exchange Policy
KURU exchange policy mirrors its return policy. Customers have 45 days from the original order date to exchange their items. The exchange process is similar to returns and can be initiated through the KURU online return portal.
What Is the KURU Return and Exchange Fee?
For U.S. customers (excluding Hawaii and Alaska), KURU offers free returns and exchanges when items are returned in original condition through Happy Returns. For Canadian customers, KURU provides free return shipping labels. However, all other returns are subject to a $6 shipping and restocking fee.
KURU Warranty
KURU offers a six-month warranty on their shoes. If your boots fail due to a defect in artistry within six months of purchase, KURU will offer to repair or replace them (as determined by KURU). The warranty does not cover normal wear and tear, damage caused by accidents, and color fading.
KURU Customer Service
KURU provides the following customer service contact information:
Phone: (877) 211-5878
Email: [email protected]
KURU Refund Policy
KURU refund policy states that they will process refunds and apply a credit to your credit card within 1-4 business days of receiving your returned shoes. Depending on your credit card company, the credit may take 2-14 business days to appear on your account.
KURU Items That Are Not Refundable
The following items are not eligible for return or refund:
- Items labeled as “Final Sale”
- Items labeled as “Non-Returnable”
- Gift Cards
- Accessories (including SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats, and Care & Cleaning Kits)
Does KURU Have a Holiday Return Policy?
The standard 45-day return policy applies year-round unless otherwise stated on their website during holiday seasons.
KURU Authorized Returns
KURU must authorize all returns. Customers must visit the KURU return portal and follow the prompts to receive a Return Merchandise Authorization (RMA) number to initiate a return.
KURU Return Procedures for Authorized Returns
To return an item to KURU:
- Visit returns.kurufootwear.com and enter your order number and email address.
- Follow the prompts to select the items you wish to return or exchange.
- Choose your preferred return method (Happy Returns for free returns in the U.S., excluding Hawaii and Alaska).
- Print the prepaid shipping label if provided.
- Package your shoes securely in their original condition.
- Attach the return label and drop off the package at the designated location.
KURU Reviews
“I can’t express how thrilled I am with KURU return policy! As someone with chronic foot pain, finding the right shoes is crucial. When I ordered my first pair of KURUs, I was worried they might not work for me. But their 45-day return policy gave me peace of mind. I had plenty of time to wear them around the house and test them out. When I decided I needed a different size, their exchange process was smooth and hassle-free. The customer service team was accommodating throughout the process. KURU commitment to customer satisfaction has made me a loyal customer for life!” – Sarah T., happy KURU customer
How to Return an Item to KURU
In-Store Returns
KURU operates primarily as an online retailer, so in-store returns are unavailable.
Online Returns
- Visit returns.kurufootwear.com
- Enter your order number and email address
- Select the items you wish to return or exchange
- Choose your preferred return method
- Print the prepaid shipping label if provided
- Package your shoes securely in their original condition
- Attach the return label and drop off the package at the designated location
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FAQs About KURU Return Policy
Q: How long do I have to return my KURU shoes?
A: You have 45 days from the original order date to return or exchange your KURU shoes.
Q: Can I return shoes that I’ve worn outside?
A: KURU recommends trying shoes on a clean, carpeted surface indoors. Shoes must be in new condition to be eligible for return or exchange.
Q: How many times can I exchange my shoes?
A: Each order is limited to two total exchanges.
Q: Are there any items I can’t return?
A: Yes, items labeled as “Final Sale” or “Non-Returnable,” including Gift Cards and Accessories, cannot be returned.
Q: How long does it take to receive a refund?
A: Refunds are processed within 1-4 business days after KURU receives your return. It may take 2-14 business days for the credit to appear on your account.
Q: What if my shoes are defective?
A: KURU offers a six-month warranty for defects in artistry. Contact their customer service if you believe your shoes are defective.
Conclusion
KURU return policy stands out for its customer-friendly approach, offering a generous 45-day window for returns and exchanges. Free return shipping options and a straightforward process have eliminated much of the stress typically associated with online shoe shopping. Whether you are trying KURU shoes for the first time or are a long-time customer, you can shop confidently, knowing that KURU is committed to your satisfaction and foot health.
