In the dynamic world of online fashion, finding the perfect outfit or accessory can be both exhilarating and challenging. That’s why having a clear and convenient return policy is essential for any e-commerce platform. In this blog post, we’ll delve into Nelly return policy, a famous Swedish fashion retailer known for its stylish and trendy offerings.
What is Nelly Return Policy?
At Nelly, they understand that fashion is not a one-size-fits-all experience. That’s why they offer a straightforward return policy that allows you to return most items within 14 days of delivery. Whether you’ve changed your mind or the item doesn’t meet your expectations, you can initiate a return for a full refund or exchange, as long as the products are intact, undamaged, and have all tags and labels attached.
Nelly Return Policy Without Receipt
While having a receipt or order confirmation can streamline the return process, Nelly recognizes that things can sometimes go missing. If you’ve lost your proof of purchase, don’t worry! Nelly still allows returns without a receipt, but a few additional steps are involved.
In such cases, you may be required to provide additional information or documentation to verify your purchase, such as a credit card statement or order history. Additionally, without a receipt, you may receive a merchandise credit or exchange instead of a refund.
Nelly Return Policy After 30 days
Nelly standard return window is 14 days from the date of delivery. However, if you still need to complete the initial return window, the brand may still consider your return on a case-by-case basis. In these situations, it’s best to contact Nelly customer service team directly to explain your circumstances and seek approval for a late return.
Nelly Refund Policy
Regarding refunds, Nelly aims to make the process as simple as possible. If you’re returning an item within the 14-day return window and have a valid receipt or order confirmation, Refunds are issued in the original manner of payment, with the exception of a return shipping cost of 29,95 €/£/$. Nelly usually processes refunds 7–14 business days after receiving and examining returned items.
What Is Nelly Exchange Policy?
If you’d like to exchange a product for a different size, color, or style, Nelly exchange policy covers you. If the item is within the 14-day return window and in its original, unworn condition, you can request an exchange for a different Nelly product of equal or lesser value. You’ll need to pay the difference if the new item costs more.
Authorized Returns
While Nelly strives to accommodate most returns, Exchanges and refunds are not available for certain items. These include:
1. Heavily used or damaged items
2. Customized or personalized products
3. Intimate apparel or underwear (unless defective)
4. Products purchased from unauthorized resellers
Items that are not refundable
While Nelly aims to accommodate most returns, Exchanges and refunds are not available for certain items. These items include:
1. Gift cards
2. Intimate apparel or underwear (unless defective)
3. Customized or personalized products
4. Products that have been worn or altered
How to Return an Item to Nelly
Returning an item to Nelly is straightforward, but it’s important to follow the specific steps to ensure a smooth return experience.
Online Returns:
1. Log in to your Nelly account and locate the order you wish to return.
2. Follow the prompts to initiate a return request and provide the reason for the return.
3. Print the pre-paid return label provided by Nelly.
4. If possible, Pack the item(s) securely in their original packaging.
5. Put the pre-paid return label on the parcel and mail it to the shipping carrier’s closest office.
6. Once Nelly receives and processes your return, you’ll receive a refund or merchandise credit accordingly, minus the 29,95 €/£/$ return fee per shipment.
Note: Nelly does not currently offer in-store returns, as it is an online-only retailer.
Read More
FAQs About Nelly Return Policy
1. Can I return an item without the original packaging?
While it’s recommended to return items with their original packaging, Nelly may still accept returns without the packaging on a case-by-case basis.
2. How long does receiving a refund for an online return take?
Refunds for online returns typically take 7-14 business days to process and reflect in your account or credit card statement.
3. Can I exchange an item for a different size or color?
Yes, Nelly allows exchanges for different sizes or colors if the item is within the 14-day return window and in its original, unworn condition.
4. Can I return an item that was a gift?
Yes, you can return items that were gifts, but you’ll need to provide the order confirmation or gift receipt to ensure a smooth return process.
5. What if my item needs to be fixed or fixed?
If your Nelly product is defective, you can initiate a return or exchange at any time, even after the standard 14-day return window, by contacting Nelly customer service.
Conclusion
Nelly return policy is designed to provide customers with a hassle-free online shopping experience. While the 14-day return window and 29,95 €/£/$ return fee per shipment may seem strict, it’s important to remember that Nelly is committed to ensuring customer satisfaction and maintaining a sustainable business model. By understanding the specifics of their return policy, you can shop with confidence, being aware of your freedom to return or exchange items as needed. Have fun shopping and savoring your chic Nelly purchases!
