Oner Active Return Policy: A Complete Guide

When shopping for activewear and sportswear, it’s crucial to understand the brand’s return policy. Oner Active, a popular athletic apparel company, offers a customer-friendly return policy designed to ensure satisfaction with every purchase. This guide will provide you with a detailed overview of Oner Active return policy, helping you make informed decisions and navigate any potential returns smoothly.

What is the Oner Active Return Policy?

Oner Active return policy is designed to be straightforward and customer-centric. The company offers a standard 30-day return window for most customers, with extended periods for loyalty club members. Key points of the policy include:

1. Standard 30-day return period for regular customers
2. 45-day return period for Silver Loyalty Club Members
3. 60-day return period for Gold Loyalty Club Members
4. Items must be clean, undamaged, and with all labels intact
5. Free returns for customers

This policy reflects Oner Active commitment to customer satisfaction while maintaining reasonable business practices.

Oner Active Return Policy Time Limit

The return policy time limit varies based on customer status:

1. Regular customers: 30 days from the delivery date
2. Silver Loyalty Club Members: 45 days from the delivery date
3. Gold Loyalty Club Members: 60 days from delivery date

The count includes the return day, providing customers ample time to evaluate their purchases.

Oner Active Terms and Conditions

Key terms and conditions of Oner Active return policy include:

1. Items must be tried on with underwear
2. Returned items must be clean and without tears
3. All labels (washing labels, hanging tags, etc.) must remain attached
4. Free items from promotions cannot be returned separately
5. Gifts and free items are exempt from returns
6. Different orders cannot be returned in the same parcel

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Oner Active Policy Without Receipt

Oner Active returns are processed through their online portal using order information; a physical receipt is likely optional. Customers can initiate the return process using their order number and email.

Oner Active Return Policy After 30 days

The return policy after the standard 30-day period depends on the customer’s loyalty club status:

1. Silver Loyalty Club Members: Can return up to 45 days from delivery
2. Gold Loyalty Club Members: Can return up to 60 days from delivery

For regular customers, returns after 30 days are typically not accepted according to the stated policy.

Oner Active Exchange Policy

Oner Active does not offer direct exchanges. If customers need a different size or color, they must return the original item and place a new order for the desired product.

What is an Oner Active Return and Exchange Fee?

Oner Active offers free returns to its customers. The company covers the return shipping costs, making it convenient and cost-effective for customers to return items they’re not satisfied with.

Oner Active Warranty

For issues related to product quality or defects, customers are advised to contact the Oner Active customer service team with detailed information and photos of the item in question.

Oner Active Refund Policy

When a return is accepted, Oner Active processes refunds as follows:

1. Refunds are issued to the original payment method
2. Processing takes 5-7 business days after the return arrives at the warehouse
3. An additional 4-6 business days for the refund to appear in the customer’s account
4. Shipping fees are not refunded unless all received goods are faulty

For the “Buy Now, Pay Later” options, customers are responsible for making installment payments on time until the return is processed.

Oner Active Items That Are Not Refundable

According to Oner Active policy, the following items are not refundable:

1. Free items received as part of a “Buy one, get one” promotion
2. Gifts and free items
3. Items that have been worn, washed, or damaged
4. Products with removed labels or tags

Always check the product description and promotional terms carefully before purchasing.

Oner Active Have a Holiday Return Policy?

The standard return policy applies year-round unless stated on their website during holidays.

Oner Active Authorized Returns

All returns must be authorized through the Oner Active online return portal. Customers must follow the return process outlined on the website to ensure their return is accepted and processed.

Oner Active Return Procedures for Authorized Returns

To initiate a return:

1. Visit oneractive.com/Returns
2. Follow the steps on the return portal
3. Download and print the prepaid return label and instructions
4. Package the item(s) securely with all original tags and labels
5. Attach the prepaid shipping label to the parcel
6. Drop off the parcel at an eligible location or schedule a pickup (where available)
7. Keep the return postage receipt and tracking number

Following these procedures ensures a smooth return process and helps avoid any potential issues.

How to Return an Item to Oner Active

In-Store Returns:

Returns must be processed through the Oner Active online return system.

Online Returns:

1. Go to oneractive.com/Returns
2. Follow the steps on the return portal
3. Print the prepaid return label and instructions
4. Package the item(s) securely with all original tags and labels
5. Attach the prepaid shipping label to the parcel
6. Drop off the parcel at an eligible location or schedule a pickup
7. Keep the return postage receipt and tracking number

This process ensures that your return is adequately tracked and processed.

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Conclusion

Oner Active return policy offers customers a fair and straightforward process for returning items, with extended periods for loyalty club members. The free return shipping and clear guidelines make it convenient for customers to shop with confidence. While some restrictions apply, such as the condition of returned items and non-refundable gifts, the overall policy demonstrates Oner Active commitment to customer satisfaction. By understanding these details, shoppers can make informed decisions when purchasing from Oner Active, ensuring a more satisfactory experience with their activewear and sportswear.