Peter Glenn, a renowned retailer specializing in sports equipment, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This guide provides a detailed overview of Peter Glenn return policy, helping you navigate the process smoothly and make informed purchase decisions.
What is Peter Glenn Return Policy?
Peter Glenn return policy allows customers to return or exchange any item purchased from PeterGlenn.com within 30 days of purchase, even if bought on sale. Key points include:
1. 30-day return window from the date of purchase
2. Items must be in new condition with original tags attached
3. Returns accepted for both regular and sale items
4. Options to return by mail or at Peter Glenn store locations
Peter Glenn Policy Without Receipt
Peter Glenn emphasizes including a copy of the receipt with returns. Customers who need to find their receipts can likely use their order information to process returns for online purchases.
Peter Glenn Return Policy: After 30 days
The policy states explicitly that returns are accepted within 30 days of purchase. After this period, items are typically not eligible for return or exchange.
What Is Peter Glenn Exchange Policy?
Peter Glenn offers two options for exchanges:
1.Order the required item again, then return the previous one for a refund.
2. Send the original item back with a written request for exchange
Exchanges are shipped using UPS Ground shipping.
What Is Peter Glenn Return and Exchange Fee?
Peter Glenn does not charge restocking fees for returns or exchanges. However, customers are responsible for return shipping charges. Peter Glenn offers a reduced-rate return label for $8.99, which is deducted from the total refund once the items are received.
Peter Glenn Warranty
Peter Glenn addresses product issues under manufacturer warranties. Each brand’s warranty policy differs, and Peter Glenn works with customers to resolve warranty claims satisfactorily.
Peter Glenn Terms and Conditions
1. 30-day return window from purchase date
2. Items must be in new condition with original tags
3. Customer responsible for return shipping costs
4. Free shipping on new orders (excluding international)
5. Price matching is available at Peter Glenn’s discretion
Peter Glenn Customer Service
Customer support is available through:
1. Phone: 1-800-818-0946 (Toll-free) or 954-350-0615 (International)
2. Email:[email protected] or via the contact form on the website
3. Operating hours: Monday-Friday, 9:00 am – 5:00 pm EST (Summer hours)
Peter Glenn Refund Policy
Refunds are given back to the original payment method. Peter Glenn does not force customers to take store credit and will happily refund the payment method used for the purchase.
Does Peter Glenn have a holiday return policy?
The standard 30-day return policy applies to all purchases, including those made during sale periods.
Peter Glenn Authorized Returns
Returns are accepted for purchase directly from PeterGlenn.com or Peter Glenn store locations.
Return Procedures for Authorized Returns
1. Include a copy of the receipt with the return
2. Ship items to the provided return address or return to a Peter Glenn store
3. For exchanges, either place a new order or include a written request with the return
4. Use the optional $8.99 return label if desired
Peter Glenn Items that are not refundable
Items must be in new condition with original tags attached to be eligible for return or exchange.
How to Return an Item to Peter Glenn
In-Store Returns:
Items purchased from PeterGlenn.com can be returned at any Peter Glenn store location.
Online Returns:
1. Ship items to the provided return address
2. Include a copy of the receipt
3. Use the optional $8.99 return label if desired
4. Allow 3-5 days for processing upon receipt of the return
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FAQs About Peter Glenn Return Policy
1. How long do I have to return an item?
30 days from the date of purchase.
2. Can I return sale items?
Yes, sale items can be returned within 30 days.
3. Is return shipping free?
Customers are responsible for return shipping, but a reduced rate label is available for $8.99.
4. Can I exchange items?
Yes, you can either place a new order and return the original or send the item back with an exchange request.
5. Will I get a full refund?
Yes, if the item meets the return criteria. Peter Glenn does not charge restocking fees.
6. Can I return online purchases to a store?
Yes, online purchases can be returned to Peter Glenn store locations.
Conclusion
Peter Glenn return policy offers a fair and straightforward process for customers. The 30-day return window, acceptance of sale item returns, and multiple return options provide flexibility and convenience. By understanding the policy details, such as return shipping responsibilities and exchange procedures, customers can confidently shop at Peter Glenn, knowing they have ample opportunity to return or exchange items if needed.
