Reformation Return Policy: Worry-Free Returns & Exchanges

Shopping for sustainable fashion can be tricky, especially when finding the perfect fit. That’s why understanding a brand’s return policy is crucial before purchasing. In this comprehensive guide, we’ll dive into Reformation return policy, covering everything from time limits to exchange procedures. Whether you’re a first-time buyer or a loyal customer, this information will help you shop confidently.

What is the Reformation Return Policy?

Reformation offers a 30-day customer-friendly return policy that allows you to return items within a specified timeframe. The policy ensures customer satisfaction while maintaining the brand’s commitment to sustainability. Let’s break down the key aspects of their return policy.

Reformation Return Policy Time Limit

Reformation provides a 30-day window for returns. This period begins from the date you receive your order. It’s important to note that if your order is shipped in multiple packages, each shipment will have its own 30-day return window based on its delivery date.

Reformation Terms and Conditions

To be eligible for a return, items must be in new condition with original tags attached. This means unworn, unwashed, and free from any signs of wear or damage. Additionally, certain items, such as apothecary products, lingerie, hosiery, pierced jewelry, vintage pieces, and digital products, are considered final sale and cannot be returned or exchanged.

Reformation Policy Without Receipt

While the Reformation only specifically addresses returns with a receipt, it is generally advisable to keep your order confirmation email or packing slip. You can typically initiate a return for online orders by logging into your Reformation account, which should have your order history.

Reformation Return Policy After 30 days

Unfortunately, Reformation does not accept returns after the 30-day window has closed. This policy is strictly enforced, so initiating your return within the specified timeframe is crucial.

Reformation Exchange Policy

For customers within the United States, Reformation offers an exchange option. You can initiate an exchange anytime after receiving your order, up to 30 days after delivery. However, international customers are not eligible for automatic exchanges and must return the original item and place a new order for the desired item or size.

What Is the Reformation Return and Exchange Fee?

Reformation return fees vary depending on your location and the nature of your return:

• Returns are free if you keep at least one item from your order.
• A return shipping fee applies if you return all items from your order.
• There is no return shipping fee for in-store returns, Instant RefCredit, or exchanges.
• Fees for international returns vary by country. For example, the U.K. charges £ 6.00, while Canada charges CAD 10.00.

Reformation Warranty

Reformation is known for its commitment to quality and sustainability. If you encounter any issues with your purchase, it’s best to contact their customer service for assistance.

Reformation Customer Service

For any questions or concerns about returns or exchanges, you can reach out to Reformation customer service team:

• Phone: +1 (855) 756-0560 (Text, U.S. only)
• WhatsApp: +1 (213) 277-3737
• Email: [email protected]

Customer service hours are Monday to Friday, 7 am to 7 pm PST.

Reformation Refund Policy

Once Reformation receives your return, they will process it within 3-4 business days. After processing, your refund will be posted to your original form of payment within 5-10 business days. Remember that any applicable return shipping fees will be deducted from your refund.

Reformation Items That Are Not Refundable

Certain items are considered final sale and cannot be returned or exchanged:

• Apothecary products
• Lingerie
• Hosiery
• Pierced jewelry
• Vintage items
• Digital products

Additionally, swimwear must be returned with sanitary tags attached, and shoes must be returned in their original box without significant damage.

Does Reformation Have a Holiday Return Policy?

Reformation has an extended return policy that may apply at certain times of the year; if there are seasonal policy changes around the holidays, it’s advisable to check their website or contact customer care.

Reformation Authorized Returns

All returns must be authorized through Reformation return process. This involves initiating a return through your online account or visiting a store. Unauthorized returns may be subject to rejection or return shipping charges.

Reformation Return Procedures for Authorized Returns

To ensure a smooth return process, follow these steps:

1. Initiate your return within 30 days of receiving your order.
2. Ensure items are in new condition with original tags attached.
3. Use the pre-paid return label provided by Reformation.
4. Drop off your package at the specified carrier or return to a store location.

How to Return an Item to Reformation

In-Store Returns:

1. Locate your nearest Reformation store using their store locator.
2. Bring your items and the order number or email address used for the purchase.
3. Complete your return with a store associate.
4. You’ll receive a return confirmation email once processed.

Online Returns:

1. Log into your Reformation account or create one using your order email.
2. Navigate to the Returns & Exchanges page.
3. Select the items you wish to return.
4. Print the provided return label and attach it to your package.
5. Drop off your return at the specified carrier.

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Conclusion

Reformation return policy is designed to provide customers with flexibility while maintaining the brand’s commitment to sustainability. You can shop confidently by understanding the 30-day return window, condition requirements, and potential fees. Remember to initiate your return promptly and follow the procedures to ensure a smooth experience. If you have any questions or concerns, don’t hesitate to contact Reformation customer service team for assistance.