Silverts Return Policy: A Comprehensive Guide

When shopping for adaptive clothing and footwear, it’s essential to understand the retailer’s return policy. Silverts, a leading provider of adaptive clothing solutions, offers a customer-friendly return policy designed to ensure satisfaction with every purchase. This guide provides a comprehensive overview of Silverts return policy, helping you make informed decisions and navigate any potential returns smoothly.

What is a Silverts Return Policy?

Silverts offers a generous 60-day Money-Back Guarantee. Key points of their return policy include:

1. Returns accepted within 60 days of purchase
2. Items must be in saleable condition
3. Returns are accepted by trackable parcel service
4. A Return Number (RMA) is required for all returns

This policy reflects Silverts commitment to customer satisfaction while maintaining reasonable business practices.

Silverts Policy Without Receipt

While not explicitly stated, Silverts return process requires customers to have their packing slip, invoice, or order confirmation ready when initiating a return. This suggests that proof of purchase is necessary for processing returns.

Silverts Return Policy: After 30 days

Silverts return policy extends beyond the standard 30-day window. Customers can return items for a full 60 days after the date of purchase, providing ample time to evaluate purchases and decide if they want to keep them.

What Is Silverts Exchange Policy?

Customers looking to exchange items may need to return the original purchase and place a new order for the desired item.

What Is Silverts Return and Exchange Fee?

Silverts offers a convenient option to purchase a return shipping label for $9.95 via UPS. This fee is deducted from the refund amount. Additionally, the original shipping charges are non-refundable.

Silverts Warranty

For issues with damaged items during shipping, customers are advised to send a photo to [email protected] for resolution.

Silverts Terms and Conditions

Key terms and conditions of Silverts return policy include:

1. Returns must be made Within 60 days of the purchase date.
2. Items must be in saleable condition
3. A Return Number (RMA) must be placed on the outside of the return package
4. Returns without a Return Number will not be processed
5. Shipping charges are non-refundable
6. Altered merchandise is not accepted for return

Silverts Customer Service

Silverts offers customer service support through various channels:

1. Phone: 1-800-387-7088
2. Email: [email protected]
3. Online return portal: (https://www.silverts.com/helps)

Customer service can assist with generating return labels, providing Return Numbers, and addressing other customer concerns.

Silverts Refund Policy

Silverts returns the total purchase price of the item upon acceptance of the return. However, it’s important to note that:

1. Original shipping charges are not refunded
2. If a return label was purchased, $9.95 is deducted from the refund amount
3. Refunds may take up to a week to appear on credit card statements
4. Allow 2-4 weeks processing time once return merchandise has been received

Silverts holiday return policy

It’s best to assume the standard 60-day return policy applies year-round unless otherwise stated on Silverts website.

Silverts Authorized Returns

Silverts accepts returns for items purchased directly from their website or through their customer service. All returns must be authorized with a Return Number (RMA) before shipping.

Return Procedures for Authorized Returns

To initiate a return:

1. Obtain a Return Number by:
   a. Using the online order lookup tool
   b. Calling the Returns Department at 1-800-387-7088
   c. Emailing [email protected]
2. Place the Return Number on the outside of the return package
3. Ensure items are in saleable condition
4. Include a copy of the packing slip or invoice
5. Use a trackable parcel service or purchase a UPS return label for $9.95

Silverts Items that are not refundable

While not explicitly stated, the policy mentions that altered merchandise is not accepted for return. Additionally, items not in a saleable condition may not be eligible for a refund.

How to Return an Item to Silverts

In-Store Returns:

In-store return options. All returns must be processed through their mail-in return system.

Online Returns:

1. Obtain a Return Number through one of the methods mentioned above
2. Package the item(s) securely with all original components
3. Include a copy of the packing slip or invoice
4. Mark the Return Number on the outside of the package
5. Ship the package to the appropriate return address:

• For Canada: Canadian Returns Logistics c/o Silverts, 3131 Pepper Mill Court, Mississauga ON L5L 4X6, Canada
• For US: C/O Silverts, 6759 Port Road, Groveport, OH 43125

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Conclusion

Silverts return policy offers customers a fair and straightforward process for returning items. With a generous 60-day window, the policy provides flexibility for customers needing extra time to evaluate their purchases. However, it’s essential to be aware of the conditions for returns, such as the item’s condition and the need for a Return Number.

Understanding the nuances of the policy, You can use tools like the Return Number procedure and the return shipping label purchasing option to make well-informed judgments while shopping at Silverts. The policy demonstrates Silverts commitment to customer satisfaction while maintaining reasonable business practices.