When investing in a good night’s sleep, Tempur-Pedic is a name that often comes to mind. Known for its high-quality mattresses and sleep accessories, Tempur-Pedic has built a reputation for comfort and innovation. However, even with the best products, sometimes things need to be revised. That’s where understanding Tempur-Pedic return policy becomes crucial. This comprehensive guide will explain everything you need to know about returning Tempur-Pedic products, from mattresses to pillows.
What is Tempur-Pedic Return Policy?
Tempur-Pedic return policy is designed to give customers peace of mind with their purchases. The cornerstone of their policy is the 90-night Sleep Trial for mattresses. This allows customers to truly experience their new mattress and decide whether it’s the right fit for them.
TEMPUR Pillow Return Policy
Tempur-Pedic pillow return policy is more restrictive than their mattress policy. Pillows are considered personal items and are generally not returnable unless they are damaged upon delivery or have a product defect. Each pillow comes with a 5-year limited warranty to protect against defects.
TEMPUR Mattress Return Policy
The mattress return policy is where Tempur-Pedic shines. They offer a 90-night Sleep Trial for all mattresses purchased directly from Tempur-Pedic. Here’s how it works:
1. You must sleep on the mattress for at least 30 nights before initiating a return.
2. If unsatisfied after 30 nights but within the 90-night trial period, you can contact Tempur-Pedic to initiate a return.
3. Tempur-Pedic will work with you to address any concerns and try to resolve the issue.
4. If the issue is unresolved, they will accept the return and refund your money minus the return shipping fee.
Tempur-Pedic Return Policy Time Limit
The time limit for returns varies by product:
– Mattresses: 90 nights (must sleep on it for at least 30 nights)
– Pillows, bed linens, and accessories: Only returnable if damaged at delivery or defective
– Power bases and foundations: Not returnable, but covered by warranty
Tempur-Pedic Terms and Conditions
To ensure a smooth return process, Tempur-Pedic has set some terms and conditions:
1. The 90-night trial applies only to mattresses purchased directly from Tempur-Pedic.
2. You must sleep on the mattress for at least 30 nights before initiating a return.
3. Returns are subject to a return shipping fee.
4. The mattress must be in good condition for a return to be accepted.
5. Pillows, bed linens, and accessories are only returnable if damaged or defective.
Tempur-Pedic Policy Without Receipt
Keeping proof of purchase for any Tempur-Pedic product is generally advisable. This is especially important for warranty claims. If you’ve lost your receipt, try contacting Tempur-Pedic customer service with your order details or credit card statement as proof of purchase.
Tempur-Pedic Return Policy After 30 days
After 30 days but within the 90-night trial period, you can still return your mattress if you are unsatisfied. However, Tempur-Pedic asks that you give the mattress at least 30 nights before deciding, as it can take time for your body to adjust to a new sleep surface.
Tempur-Pedic Exchange Policy
Tempur-Pedic commitment to customer satisfaction, they may work with you to find a more suitable product if you’re unhappy with your initial purchase. It’s best to contact their customer service to discuss options if you’re considering an exchange.
What Is Tempur-Pedic Return and Exchange Fee?
Tempur-Pedic mentions a return shipping fee for mattress returns but doesn’t specify the amount. This fee is deducted from your refund when you return a mattress. Return fees are not mentioned for other products, likely because most other items are only returnable if damaged or defective.
Tempur-Pedic Warranty
Tempur-Pedic stands behind its products with robust warranty coverage:
– Mattresses and Flat Foundations: 10-year limited warranty
– Power Bases: 25-year limited warranty
– Pillows and Cushions: 5-year limited warranty
– Mattress Toppers: 10-year limited warranty
– Bed Linens: 1-year limited warranty
These warranties protect against product defects and provide peace of mind long after the return period has ended.
Tempur-Pedic Customer Service
Tempur-Pedic offers dedicated customer support for both pre-purchase and post-purchase inquiries:
For pre-purchase questions:
– Phone: (888) 811-5053
– Hours: Monday 9am-11pm EST, Tuesday-Friday 9am-9pm EST, Saturday 9am-7pm EST, Sunday 9am-8pm EST
For post-purchase support:
– Phone: (800) 821-6621
– Hours: Monday-Friday 8 am-8 pm EST, Saturday 9 am-6 pm EST, Sunday 10 am-6 pm EST
Tempur-Pedic Refund Policy
For eligible returns (primarily mattresses within the 90-night trial), Tempur-Pedic will refund your money minus the return shipping fee. The refund is typically processed using your original form of payment.
Tempur-Pedic Items That Are Not Refundable
Several Tempur-Pedic products are not refundable under normal circumstances:
1. Foundations
2. TEMPUR-Ease and TEMPUR-Ergo Power Bases
3. TEMPUR-Ergo Smart Bases
4. Pillows (unless damaged or defective)
5. Bed linens (unless damaged or defective)
6. Bed frames (unless damaged or defective)
7. Mattress toppers (unless damaged or defective)
8. Travel products (unless damaged or defective)
9. Home products and other accessories (unless damaged or defective)
10. Office chairs (unless damaged or defective)
Does Tempur-Pedic Have a Holiday Return Policy?
Tempur-Pedic standard return policy likely applies year-round, including during holiday periods. However, checking with customer service about holiday policies or promotions is always a good idea.
Tempur-Pedic Authorized Returns
Authorized returns for Tempur-Pedic primarily apply to mattresses within the 90-night trial period. To be considered an authorized return:
1. The mattress must have been purchased directly from Tempur-Pedic.
2. You must have slept on the mattress for at least 30 nights.
3. The return must be initiated within the 90-night trial period.
4. You must contact Tempur-Pedic to initiate the return process.
Returns are generally only authorized for other products if the item was damaged upon delivery or has a defect.
Tempur-Pedic Return Procedures for Authorized Returns
For mattress returns:
1. Contact Tempur-Pedic customer service after sleeping on the mattress for at least 30 nights but within the 90-night trial period.
2. Explain your concerns to the customer service representative, who will try to address any issues.
3. If the issues can’t be resolved, Tempur-Pedic will arrange to pick up the mattress.
4. Tempur-Pedic will process your refund minus the return shipping fee once the mattress is received.
For other products (if damaged or defective):
1. Contact Tempur-Pedic customer service immediately after receiving the product.
2. Explain the issue with the product.
3. Follow the customer service representative’s instructions for returning or replacing the item.
How to Return an Item to Tempur-Pedic
In-Store Returns
Tempur-Pedic If you purchased your Tempur-Pedic product from a retail store, you must follow that store’s return policy, which may differ from Tempur-Pedic direct sales policy.
Online Returns
For online purchases directly from Tempur-Pedic:
1. Contact Tempur-Pedic customer service at (800) 821-6621.
2. Provide your order information and reason for return.
3. If eligible for return, Tempur-Pedic will provide instructions for the return process.
4. For mattresses, they will likely arrange for pickup.
5. For other items (if damaged or defective), they may provide a return shipping label or other return instructions.
Read More Return Policies:
FAQs About Tempur-Pedic Return Policy
1. Q: Can I return my Tempur-Pedic mattress if I don’t like it?
A: You can return your mattress within the 90-night trial period if you’ve slept on it for at least 30 nights.
2. Q: Are pillows returnable?
A: Pillows are only returnable if they are damaged upon delivery or have a product defect.
3. Q: What if my power base is defective?
A: While power bases are not returnable, they are covered by a 25-year limited warranty. Contact Tempur-Pedic customer service for assistance with warranty claims.
4. Q: How long do I have to return my mattress?
A: You have 90 nights to try your mattress, but you must sleep on it for at least 30 nights before initiating a return.
5. Q: Is there a fee for returning a mattress?
A: Yes, a return shipping fee is deducted from your mattress return refund.
6. Q: Can I exchange my mattress for a different model?
A: While not explicitly stated in their policy, contacting Tempur-Pedic customer service is best to discuss exchange options if you’re unsatisfied with your current mattress.
Conclusion
Tempur-Pedic return policy reflects their confidence in their products and commitment to customer satisfaction. They provide customers with peace of mind with a generous 90-night trial for mattresses and comprehensive warranties for all products. While some items like pillows and accessories have more restrictive return policies, the approach is customer-friendly. Remember always to keep your proof of purchase, and don’t hesitate to contact their dedicated customer service team if you have any issues or questions about your Tempur-Pedic products.
