Finding the perfect fit and style is crucial when shopping for activewear and outdoor gear. That’s why understanding a retailer’s return policy is so important. Title Nine, a popular women’s athletic apparel company, offers a customer-friendly return policy that gives shoppers peace of mind. In this guide, we’ll break down everything you need to know about Title Nine return policy, ensuring you can shop with confidence and ease.
What is Title Nine Return Policy?
Title Nine return policy is designed to give customers ample time to try and return their purchases if they are unsatisfied. The policy varies slightly depending on where and what you purchase:
- For items bought on titlenine.com 60 days from the Ship Date
- For items purchased at a Title Nine retail store: 60 days from the date of purchase
- For items bought from the Title Nine Outlet (titlenine.com/outlet) 30 days from the Ship Date
This generous timeframe allows customers to test their gear and ensure it meets their needs thoroughly.
Title Nine Return Policy Time Limit
As mentioned above, the time limit for returns depends on where you made your purchase:
- Regular online and in-store purchases: 60 days
- Outlet purchases: 30 days
It’s important to note that the clock starts ticking from the ship date, not the date you receive the item for online purchases.
Title Nine Terms and Conditions
To ensure a smooth return process, Title Nine has set the following conditions:
- Items must be returned within the specified timeframe (60 or 30 days, depending on the purchase type).
- Returned items should be in their original condition and suitable for resale.
- Customers can use Title Nine prepaid return label for online returns, but a fee will be deducted from the refund.
- Outlet items (prices ending in $.99) have a shorter return window of 30 days.
Title Nine Policy Without Receipt
Keep your receipt or order confirmation for smooth processing. For in-store purchases, having the receipt ensures you get the full refund within the correct timeframe.
Title Nine Return Policy After 30 days
For regular purchases from titlenine.com or Title Nine retail stores, returns are accepted up to 60 days from the purchase or ship date. However, outlet items must be returned within 30 days. After these periods, returns may not be accepted, though it’s always worth contacting customer service if you have extenuating circumstances.
Title Nine Exchange Policy
Title Nine recommends using their Return Portal to generate a return label for any purchase on their website and then place a new order for the item you want. This approach gives customers more flexibility in choosing their replacement items.
What Is Title Nine Return and Exchange Fee?
When using Title Nine prepaid return label, the following fees are deducted from your refund:
- $7.50 for returning 1-2 items
- $9.00 for returning 3 or more items
Note that tax may also apply to these fees.
Title Nine Warranty
Title Nine 60-day return window acts as a de facto satisfaction guarantee. If you aren’t 100% happy with your purchase within this timeframe, you can send it back for a refund, no questions asked.
Title Nine Tracking
Title Nine provides tracking for returns. If you use their prepaid return label, you’ll receive an email notification with a link to track the progress of your return package. For returns using your shipping method, processing typically takes 2-3 weeks from mailing your package.
Title Nine Customer Service
Title Nine offers customer support through various channels:
Phone: 1-800-342-4448
customers can likely find contact forms or email addresses on the Title Nine website.
Title Nine Refund Policy
Title Nine refund policy is straightforward:
- Once they receive and process your return, they’ll email you that your refund is underway.
- You should see the refund on your credit card account within 1-2 weeks from processing your return.
- For gift returns, refunds are issued in the form of an e-gift card.
Title Nine Items That Are Not Refundable
important to note that all returns should be in their original condition and suitable for resale to be eligible for a refund.
Does Title Nine Have a Holiday Return Policy?
The standard 60-day (or 30-day for outlet items) return policy applies year-round unless stated on their website during holiday seasons.
Title Nine Authorized Returns
All returns within the specified timeframe (60 days for regular purchases and 30 days for outlet items) are considered authorized. No pre-approval is needed for returns, making the process straightforward for customers.
Title Nine Return Procedures for Authorized Returns
To return an item to Title Nine:
- Use the Return Portal on their website for online purchases to generate a return label.
- Pack your item(s) securely in their original condition.
- Include the order number, your name, email address, and contact information inside the package.
- Attach the prepaid label or use your shipping method to return the package.
- For gift returns or store purchases you can’t return in person, mail the package to:
- Title Nine Returns 3465 Collins Ave Richmond, CA 94806
Title Nine Reviews
“I can’t say enough good things about Title Nine return policy! I ordered a few workout tops but am unsure about the sizing. When they arrived, one was perfect, but the other was a bit snug. The 60-day return window gave me plenty of time to try them during workouts. Returning the ill-fitting top was a breeze – I used their prepaid label, and within days of them receiving it, I saw the refund on my card. The small return fee was worth the convenience. Title Nine hassle-free returns have made me a loyal customer!” – Sarah L., fitness enthusiast.
How to Return an Item to Title Nine
In-Store Returns
- Bring the item(s) you wish to return to any Title Nine store location (except the Boise store, which doesn’t process returns).
- Bring your receipt or proof of purchase if possible.
- A store associate will process your return and issue a refund.
Online Returns
- Go to Title Nine website and access their Return Portal.
- Enter your order information and select the items you wish to return.
- Choose Title Nine prepaid return label or your shipping method.
- Pack the item(s) securely with your order number, name, and contact information.
- Attach the return label and drop off the package at a shipping location.
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FAQs About Title Nine Return Policy
Q: How long must I return an item to Title Nine?
A: 60 days for regular purchases, 30 days for outlet items.
Q: Can I return an item I bought online to a Title Nine store?
A: You can return online purchases to most Title Nine store locations.
Q: How much does it cost to return an item using Title Nine prepaid label?
A: $7.50 for 1-2 items, $9.00 for 3 or more items.
Q: How long does it take to receive a refund?
A: Typically, 1-2 weeks after Title Nine processes your return.
Q: Can I exchange an item instead of returning it?
A: Title Nine doesn’t offer direct exchanges, but you can return the item and place a new order.
Q: How do I return a gift?
A: Include the order number and your contact information when returning a gift. You’ll receive an e-gift card as a refund.
Conclusion
Title Nine return policy stands out for its customer-friendly approach. It offers a generous 60-day window for most returns and a straightforward process for both online and in-store purchases. While small fees exist for using their prepaid return labels, the convenience and flexibility make it a fair trade-off. With clear guidelines and multiple return options, Title Nine ensures customers can shop confidently, knowing they have ample time to test their purchases and quickly return them if needed.
