When shopping for rugs online, it’s crucial to understand the brand’s return policy. Tumble, a famous rug company, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This guide will provide a detailed overview of Tumble return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.
What is the Tumble Rug Return Policy?
Tumble return policy is designed to be customer-centric and straightforward. The company offers a 30-day return window for most items purchased from its website. Key points of the policy include:
1. Returns and exchanges are accepted within 30 days of delivery
2. Free returns and exchanges for customers within the contiguous US
3. No restocking fees
4. Items must be in new and sellable condition
5. Rug swatches are final sale and not eligible for return
This policy reflects Tumble commitment to customer satisfaction while maintaining reasonable business practices.
Tumble Rug Return Policy Time Limit
Tumble has a clear 30-day return policy. Customers can return or exchange their rug for any reason within 30 days of delivery. This generous window allows ample time to evaluate the rug in your space.
Tumble Rug Terms and Conditions
Key terms and conditions of Tumble return policy include:
1. 30-day return window from the date of delivery
2. Items must be in new and sellable condition
3. No visible damage, stains, or pet hair on returned items
4. Only one exchange is allowed per order
5. Rug swatches are the final sale
6. Free shipping and returns only apply to the contiguous US
These conditions help maintain the quality of returned items and ensure a fair policy for all customers.
Tumble Rug Policy Without Receipt
Tumble return policy only specifically mentions returns with a receipt. However, a physical receipt is likely optional since all returns must be initiated through their Return & Exchange Center using the order number and email address.
Tumble Rug Return Policy: After 30 days
Returns or exchanges are not accepted after this period, except for issues covered under their 90-day limited warranty.
What Is Tumble Rug Exchange Policy?
Tumble offers exchanges within 30 days of delivery at no extra cost to customers within the contiguous US. Key points of the exchange policy include:
1. Exchanges must be initiated within 30 days of delivery
2. Items must be in new and sellable condition
3. Only one exchange is allowed per order
4. Exchanges are processed free of charge for contiguous US customers
This policy allows customers to find the perfect rug for their space without additional costs.
What Is the Tumble Rug Return and Exchange Fee?
Tumble does not charge any restocking fees for returns or exchanges. They cover 100% of the costs to return rugs and rug pads for customers within the contiguous US. This customer-friendly policy makes it risk-free to try Tumble products.
Tumble Rug Warranty
Tumble offers a 90-day limited warranty on all rugs and rug pads. The warranty covers:
1. Manufacturing defects such as unraveling or excessively fraying stitching/surging
2. Printing inconsistencies or marks
3. Incorrect rug sizing
4. Curling along rug edges or corners
The warranty period begins when you receive your Tumble products and lasts 90 days.
Tumble Rug Customer Service
Tumble offers customer service support through multiple channels:
1. Email: [email protected]
2. Contact form on their Tumble website
Their customer service team can assist with any questions or concerns about purchases, returns, or exchanges.
Tumble Rug Refund Policy
When a return is accepted, Tumble issues a full refund for the purchase price. The refund is processed within a few days of receiving the returned item. The method and timing of the refund may vary depending on the original payment method.
Tumble Rug Items that are not refundable
According to Tumble policy, the following items are not refundable:
1. Rug swatches (these are final sale)
2. Items with visible damage, stains, or pet hair
3. Products returned after the 30-day return window
Always check the product description carefully before purchasing to see if an item falls into one of these categories.
Does Tumble Rug Have a Holiday Return Policy?
The standard 30-day return policy applies year-round unless stated on their website during holidays.
Tumble Rug Authorized Returns
All returns must be initiated through Tumble Return & Exchange Center. Customers must complete a form with their order number and email address to start the return process. This ensures that all returns are appropriately authorized and tracked.
Return Procedures for Authorized Returns
To initiate a return:
1. Visit Tumble Return & Exchange Center
2. Enter your order number and email address
3. Fill out the return form, indicating whether you want a return or exchange
4. Wait for approval and a prepaid FedEx label via email
5. Print the label or use the QR code at the drop-off location
6. Pack the item securely
7. Drop off the package at a FedEx location
Following these procedures ensures a smooth return process and helps avoid any potential issues.
How to Return an Item to Tumble Rug
In-Store Returns:
Tumble needs an online retailer; it’s likely that all returns must be processed through their online system.
Online Returns:
1. Visit Tumble Return & Exchange Center
2. Enter your order number and email address
3. Fill out the return form
4. Wait for approval and a prepaid FedEx label via email
5. Print the label or use the QR code at the drop-off location
6. Pack the item securely with all original packaging
7. Drop off the package at a FedEx location
This process ensures that your return is adequately tracked and processed.
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FAQs About Tumble Rug Return Policy
1. How long do I have to return a rug?
You have 30 days from the delivery date to initiate a return or exchange.
2. Do I have to pay for return shipping?
No, Tumble covers 100% of return shipping costs for customers in the contiguous US.
3. Can I return a rug swatch?
No, rug swatches are final sale and not eligible for return.
4. What if I receive a defective product?
Contact Tumble customer service immediately. Defects are covered under their 90-day limited warranty.
5. Can I exchange my rug more than once?
No, Tumble allows only one exchange per order.
6. How long does it take to process a refund?
Refunds are typically processed within a few days of receiving the returned item.
Conclusion
Tumble return policy offers customers a hassle-free process for returning or exchanging rugs within 30 days of delivery. Tumble demonstrates its commitment to customer satisfaction with free returns, no restocking fees, and a straightforward exchange policy. The 90-day limited warranty further assures customers of the quality of their products. By understanding these details, shoppers can make informed decisions when purchasing from Tumble, ensuring a more satisfactory experience with their rug selections.
