Tumi Return Policy: 30-Days Return Window From The Date of Purchase

When investing in high-quality luggage and travel accessories, it’s essential to understand the return policy of the brand you’re purchasing from. TUMI, a renowned name in the travel industry, offers a customer-friendly return policy that ensures satisfaction with your purchase. In this article, we’ll dive deep into TUMI return policy, covering everything from time limits to procedures, helping you make informed decisions about your TUMI purchases.

What is the TUMI Return Policy?

TUMI return policy is designed to give customers peace of mind when purchasing. The company offers a generous 30-day return window for most of its products, allowing customers to return items if they still need more. This policy applies to unused products in their original condition, complete with all tags, packaging, and accessories.

TUMI Return Policy Time Limit

TUMI provides a 30-day return period for most of its products. This timeframe begins from the date of receipt for online purchases or the date of purchase for in-store buys. It’s important to note that this policy may vary for certain promotional items or during special sale periods, so always check the specific terms at the time of purchase.

TUMI Terms and Conditions

To ensure a smooth return process, TUMI has set forth some conditions:

1. Products must be unused and in their original condition.
2. All original packaging, tags, and accessories must be included.
3. A valid photo ID is required for in-store returns.
4. Returns can only be made in the original country of purchase.
5. TUMI Outlet purchases can only be returned at TUMI Outlet stores.

TUMI Policy Without Receipt

While TUMI prefers returns to accompany the original receipt, they understand that sometimes receipts can be misplaced. For in-store returns without a receipt, TUMI offers store credit for the product at its lowest selling price. This policy ensures that customers can still receive value for their purchase, even without proof of purchase.

TUMI Return Policy: After 30 days

TUMI standard return policy applies to items returned within 30 days of purchase. After this period, returns are generally not accepted for refunds or exchanges. However, TUMI does offer a robust warranty program for defective items, which we’ll discuss later in this article.

TUMI Exchange Policy

While tumi.com doesn’t currently offer direct exchanges for online purchases, customers can still exchange items in TUMI retail stores. The recommended process for online buyers wishing to exchange an item is to return the original item and place a new order for the desired product.

What Is the TUMI Return and Exchange Fee?

One of the most customer-friendly aspects of TUMI return policy is that there are no return fees for items returned within the 30-day window. However, for online returns, the original shipping cost is non-refundable. It’s worth noting that TUMI provides a prepaid UPS shipping label for online returns, making the process convenient and cost-effective for customers.

TUMI Warranty

TUMI stands behind the quality of its products with a comprehensive warranty program:

1. For travel, business, and bag collections: 5-year warranty
2. For wallets and accessories: 2-year warranty

The warranty covers manufacturing defects and normal wear and tear. During the first year of ownership, TUMI offers a “Worry-Free” policy that covers airline handling and transit damage.

TUMI Customer Service

TUMI prides itself on providing excellent customer service. For any questions or concerns about returns or the warranty process, customers can reach out to TUMI customer service team:

• Phone: 1-800-299-TUMI (8864)
• Hours: 8:00 AM to 5:00 PM EST
• Email: [email protected]

TUMI Refund Policy

Refunds are processed using the original form of payment used for the purchase. For online returns, customers can expect the refund process to take 3-5 days after TUMI receives and inspects the returned item. The time for the refund to appear on a credit card statement may vary depending on the bank.

TUMI Items That Are Not Refundable

While TUMI return policy is generous, there are a few exceptions:

1. Gift cards
2. Personalized products (monogrammed, embroidered)
3. TUMI Accents products
4. Items marked as final sale

These items are non-refundable and cannot be returned or exchanged.

Does TUMI Have a Holiday Return Policy?

TUMI during peak holiday shopping seasons, it’s always a good idea to check with TUMI customer service or your local TUMI store for any particular extensions or modifications to the standard return policy.

TUMI Authorized Returns

To ensure the authenticity of products and maintain quality control, TUMI only accepts returns of items purchased from authorized TUMI retailers. This includes TUMI stores, tumi.com, and authorized TUMI dealers. Products purchased from unauthorized sellers may not be eligible for returns or warranty service.

TUMI Return Procedures for Authorized Returns

TUMI has established clear procedures for authorized returns to ensure a smooth process for customers:

1. Use the prepaid UPS shipping label provided with your order for online purchases.
2. Please pack the item securely in its original packaging.
3. Include the completed return slip stating the reason for your return.
4. Remove any extra labels from the outside of the package before shipping.
5. Keep the UPS return tracking number to monitor the shipment status.

How to Return an Item to TUMI

In-Store Returns:

1. Bring the unused item in its original packaging to any TUMI Full Price Retail store.
2. Present a valid photo ID.
3. If you have the original receipt, bring it along to expedite the process.
4. A store associate will process your return and issue a refund or store credit.

Online Returns:

1. Start your free return on tumi.com or call 1-800-299-8864 for assistance.
2. Pack the unused item securely with all original packaging and accessories.
3. Attach the prepaid UPS shipping label to the package.
4. Drop off the package at any UPS location or schedule a pickup.

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Conclusion

TUMI return policy reflects the company’s commitment to customer satisfaction and product quality. With a generous 30-day return window, hassle-free procedures, and excellent customer support, TUMI ensures customers can shop confidently. Whether purchasing luggage for a big trip or a sleek accessory for daily use, understanding TUMI return policy helps you make informed decisions and enjoy your TUMI products to the fullest.