UAG Return Policy: Easy Return Within 30 Days

When purchasing protective gear for your electronic devices, it’s crucial to understand the brand’s return policy. Urban Armor Gear (UAG), a renowned manufacturer of rugged cases and accessories, offers a customer-friendly return policy to ensure every purchase’s satisfaction. This article will provide a detailed overview of UAG return policy, helping you make informed decisions and smoothly navigate potential returns or exchanges.

What is the UAG Return Policy?

UAG return policy is designed to be straightforward and customer-centric. The company offers a 30-day return window for items purchased directly from UAG website (www.urbanarmorgear.com). Key points of the policy include:

1. Returns are accepted within 30 days of the original purchase date
2. Items need to be in their original packaging.
3. A full refund is provided, less the original shipping costs
4. The policy applies only to products purchased directly from UAG website

This policy reflects UAG commitment to customer satisfaction while maintaining reasonable business practices.

UAG Return Policy Time Limit

UAG return policy clearly limits returns to 30 days from the original purchase date. This gives customers a reasonable window to evaluate their purchase and decide whether to keep it.

UAG Policy Without Receipt

While not explicitly stated, since UAG return policy applies to products purchased directly from UAG website, a physical receipt is likely not necessary. Customers can probably use their order information or email confirmation to initiate the return process.

UAG Return Policy After 30 days

The UAG standard returns are not accepted after this period, though warranty claims may still be valid depending on the product type.

What Is UAG Exchange Policy?

UAG mentions that if an exchange has a price difference, they will either refund the difference or send an email invoice for the remaining balance. This suggests that exchanges are possible, though the process needs to be explicitly detailed.

What Is UAG Return and Exchange Fee?

UAG offers free exchanges for customers within the USA. International customers, however, are responsible for the shipping charges related to exchanges and returns. For returns, the refund excludes the original shipping fees. It’s worth noting that there’s no mention of a restocking fee, which is a customer-friendly aspect of their policy.

UAG Warranty

UAG offers a limited warranty on their products:

1. Standard mobile phone and tablet cases: Lifetime warranty
2. Cases with integrated functionality (e.g., keyboard, USB hub): One-year warranty
3. Other products (clothing, backpacks, watch straps, etc.): One-year warranty

For products purchased in California after July 1, 2023, the warranty period is one year from the later of the purchase date or delivery date.

UAG Terms and Conditions

Key terms and conditions of UAG return and warranty policies include:

1. 30-day return window from the purchase date
2. Products must be purchased directly from UAG website
3. The warranty is non-transferable
4. Warranties do not cover normal wear & tear, cosmetic damage, and misuse.
5. UAG reserves the right to refuse refunds on products that violate warranty terms or are counterfeit

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

UAG Customer Service

UAG offers customer service support through various channels:

Contact us by Text

1. USA & NA: +1 (855) 426-8855 Europe: +1 (855) 218-8797
2. Email: [email protected]
3. Online warranty claim form: https://www.urbanarmorgear.com/warranty-information/
4. Mailing address for warranty claims: Attn: Customer Team, 1601 Alton Pkwy., Suite C, Irvine, CA 92606
5. Customer Support Hours: UAG Support is here 24/7. Note, coverage may be impacted during major holidays.

Customers can contact customer service for return instructions and any other inquiries.

UAG Refund Policy

When a return is accepted, UAG issues a full refund, less the original shipping costs. The refund is processed using the original payment method used for the purchase.

Does UAG Have a Holiday Return Policy?

The UAG standard 30-day return policy applies year-round unless stated on UAG website during holidays.

UAG Authorized Returns

UAG specifies that they do not handle product returns for UAG products purchased through Authorized Resellers. Such returns must be resolved through the Authorized Reseller from which the product was purchased.

Return Procedures for Authorized Returns

To start the process of returning products that were bought directly from UAG:

1. Contact UAG customer service within 30 days of the purchase date
2. Provide your order information and reason for return
3. Wait for return instructions from customer service
4. Package the item(s) securely in their original condition
5. Ship the package to the provided return address

Following these procedures ensures a smooth return process.

UAG Items that are not refundable

UAG does not explicitly list items that are not refundable. However, they reserve the right to refuse refunds on:

1. Products that violate the terms of the Limited Product Warranty
2. Products deemed to be counterfeits

Always check the product description and warranty terms before purchasing.

How to Return an Item to UAG

In-Store Returns:

UAG as primarily an online retailer, all returns must likely be processed through their online system.

Online Returns:

1. Contact UAG customer service within 30 days of the purchase date
2. Provide your order information and reason for return
3. Wait for return instructions from customer service
4. Package the item(s) securely in their original condition
5. Ship the package to the provided return address
6. Keep the receipt with tracking information

This process ensures that your return is adequately tracked and processed.

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Conclusion

UAG return policy offers customers a straightforward process for returning items within a month of purchase, complemented by a robust warranty program for their products. While some limitations exist, such as the policy only applying to direct purchases from UAG website, the overall approach demonstrates UAG commitment to customer satisfaction and product quality. By understanding these details, shoppers can make informed decisions when purchasing UAG products, ensuring a more satisfactory experience with device protection solutions.