Understanding the return policy is crucial when investing in fine jewelry. VRAI, a company known for its lab-grown diamonds and commitment to sustainability, offers a detailed return and exchange policy. This guide will walk you through everything you need about VRAI return policy, ensuring you can make informed purchase decisions.
What is the VRAI Return Policy?
VRAI return policy gives customers flexibility while maintaining the company’s sustainability principles. The policy includes return and exchange options with 21 days time frames and conditions.
VRAI Return Policy Time Limit
VRAI has two distinct time limits for its return policy:
1. Returns: Customers have 21 days from the date of delivery to return eligible items for a refund.
2. Exchanges: There’s a more generous 45-day window from the delivery date for exchanging items.
These timeframes allow customers to evaluate their purchases and make decisions accordingly.
VRAI Terms and Conditions
To ensure a smooth VARAI return or exchange process, VRAI has established several terms and conditions:
1. All returned or exchanged items must be in their original condition.
2. Original packaging and all documentation must be included with the return.
3. A recycling fee applies to certain returns (more on this later).
4. Some items are not eligible for return or exchange (we’ll cover this in detail).
5. Different procedures may apply for international returns.
VRAI Policy Without Receipt
While VRAI mention a policy for returns without a receipt, it’s important to note that as an online retailer, they likely have electronic records of all purchases. If you still need your receipt or order confirmation, your best bet is to contact VRAI customer service for assistance. They should be able to look up your order using your email address or other identifying information.
VRAI Return Policy After 30 days
VRAI standard return window is 21 days, which means returns after 30 days are generally not accepted for refunds. However, their exchange policy extends to 45 days, giving you an additional option if you’re past the 30-day mark. After 30 days but before 45 days, you can still exchange your item for a VRAI gift card.
VRAI Exchange Policy
VRAI offers a generous exchange policy:
1. Items can be exchanged within 45 days of delivery.
2. Exchanges are processed for a VRAI gift card with the total purchase price value.
3. The gift card has no expiration date, providing flexibility for future purchases.
4. The gift card can be used towards any design on the VRAI website.
5. Any engraving fees are not refunded on exchanges.
This policy allows customers to switch to a different item if their original purchase doesn’t meet their expectations.
What Is the VRAI Return and Exchange Fee?
VRAI applies recycling fees for certain returns:
1. Engagement ring returns: €300 recycling fee
2. Wedding band and made-to-order OK jewelry returns: €50 recycling fee
These fees reflect VRAI commitment to sustainability, as they need to unset diamonds and melt down metals for recycling. However, it’s important to note that these fees are waived if you exchange for a VRAI gift card instead of requesting a refund.
VRAI Warranty
VRAI commitment to quality is evident in its return and exchange policy. For specific warranty information on their products, it’s best to contact VRAI customer service directly. Many fine jewelry companies offer warranties against defects in materials and artistry, so it’s worth inquiring about this.
VRAI Customer Service
VRAI provides customer support for returns and exchanges through its website. You can initiate a return or exchange by filling out a form on the site. If you have any questions or concerns about the return process or policy, contact their customer service team at [email protected].
VRAI Refund Policy
VRAI refund policy includes the following details:
1. Refunds are processed using the original payment method.
2. Refunds are processed within 10 business days of VRAI receiving the returned item.
3. any duty or tax paid will be refunded for international orders.
4. Shipping fees for international returns are non-refundable.
It’s worth noting that while the recycling fee is deducted from refunds, this fee is waived for exchanges to a gift card.
VRAI Items That Are Not Refundable
VRAI has a list of non-eligible items for returns:
1. Modified or resized rings
2. Misused items
3. Items altered by a third party
4. Custom-designed items
5. Certain Cut for You™ diamonds (with exceptions for specific cuts and sizes)
6. Cut for You™ diamonds with modified ratios
7. Personalized fine jewelry (e.g., Solitaire Bar Necklace, Solitaire Bar Pendant)
8. Loose diamonds that have been set in a third-party design
9. Gift cards
It’s essential to consider these exceptions when purchasing, especially for customized or personalized items.
Does VRAI Have a Holiday Return Policy?
VRAI standard return and exchange windows likely apply during the holiday seasons. However, many retailers offer extended holiday return periods, so checking with VRAI customer service is worth checking if you’re purchasing.
VRAI Authorized Returns
All returns that meet the following criteria are considered authorized:
1. Returned within 21 days of delivery
2. The item is in original condition with all packaging and documentation
3. The item is not on the list of non-eligible items
Ensuring your return meets these criteria will help ensure a smooth return process.
VRAI Return Procedures for Authorized Returns
To process an authorized return:
1. Submit a return request through VRAI website
2. Wait for VRAI to send a Return Merchandise Authorization and pre-paid return label
3. Ship the item back using the provided label
4. Wait for the refund to be processed (within 10 business days of receipt)
Following these steps carefully will help ensure your return is processed quickly and correctly.
How to Return an Item to VRAI
In-Store Returns
VRAI as primarily an online retailer, it appears that all returns are processed through their online system and shipped back to them. This is common for many online-first jewelry retailers.
Online Returns
The process for online returns varies slightly depending on your location:
For the United States:
1. Submit your return request on VRAI website
2. Receive a Return Merchandise Authorization and pre-paid return label
3. Ship the package back (free return shipping in the US)
4. Refund is processed within 10 business days of receipt
For Canada, the European Union, and the United Kingdom:
1. Fill out the return form on VRAI website
2. Receive a Return Merchandise Authorization and pre-paid return label
3. Ship the package back (free return shipping provided)
4. Refund is processed within 10 business days of receipt
For other international locations (Mexico, Australia, Norway, Switzerland, Japan, Singapore, Taiwan, Hong Kong, South Korea, and the United Arab Emirates):
1. Fill out the return form on VRAI website
2. Receive a Return Merchandise Authorization and shipping destination
3. Ship the package back at your own expense (VRAI recommends using a trusted courier and insuring the shipment)
4. Refund is processed within 10 business days of receipt
It’s important to note that while duty and taxes paid will be refunded for international returns, shipping fees are non-refundable.
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FAQs About VRAI Return Policy
1. Q: Can I return a custom-designed item?
A: No, custom-designed items are not eligible for returns or exchanges.
2. Q: How long do I have to return an item?
A: You have 21 days from the delivery date to return an item for a refund.
3. Q: What if I want to exchange my item instead of returning it?
A: You have 45 days from the delivery date to exchange an item for a VRAI gift card.
4. Q: Are there any fees associated with returns?
A: There’s a recycling fee for certain returns (€300 for engagement rings, €50 for wedding bands, and made-to-order fine jewelry). This fee is waived for exchanges.
5. Q: Can I resize my ring?
A: VRAI offers one complimentary resize up to one full US size. However, infinity and eternity band styles cannot be resized and must be returned and repurchased.
6. Q: What if my item arrives damaged or defective?
A: While not explicitly stated in the provided information, most reputable jewelry companies, including VRAI, would address such issues. Contact their customer service immediately if you receive a damaged or defective item.
Conclusion
VRAI return policy reflects its commitment to customer satisfaction and sustainability. With a 21-day return window and a 45-day exchange period, customers have ample time to ensure their purchase meets their expectations. While some fees may apply to returns, the option to exchange for a gift card provides a fee-free alternative. As with any significant jewelry purchase, it’s essential to carefully consider your choice and familiarize yourself with the return policy before buying. Please get in touch with VRAI customer service for clarification if you have any questions or doubts.
