The right equipment is crucial when you’re gearing up for your next outdoor adventure. Wildcraft, a famous outdoor gear and apparel brand, understands this and offers a customer-friendly return policy. This guide will walk you through everything you need to know about Wildcraft return policy, ensuring you can confidently shop for your next excursion.
What is Wildcraft Return Policy?
Wildcraft offers a 7-day return policy for most of its products. This policy allows customers to return purchased items within 7 days of delivery, giving you a week to inspect and decide if the product meets your expectations.
Wildcraft Return Policy Time Limit
The time limit for returns at Wildcraft is 7 days from the delivery date.This window provides customers ample time to check their purchases and decide whether to keep or return them.
Wildcraft Terms and Conditions
To be eligible for a return, items must meet the following conditions:
- Be undamaged and in the same condition as delivered
- Have all tags intact
- Be returned within 7 days of delivery
- Not be innerwear, thermal wear, gaiters, masks, or hazmat suits
- Not be discounted products (except for Travel cases and Duffel Trollies)
All returned items go through a quality checklist before processing a refund or replacement.
Wildcraft Policy Without Receipt
Wildcraft online purchases come with digital receipts, so this shouldn’t be a common issue for customers. However, keeping your receipt for in-store purchases is always best to ensure a smooth return process.
Wildcraft Return Policy: After 30 days
Wildcraft return policy is limited to 7 days from the delivery date. There is no policy for returns after 30 days, which suggests that returns are only accepted within the 7-day window.
Wildcraft Exchange Policy
Wildcraft allows exchanges at any of its nearest stores. Customers must carry the original invoice and warranty details with intact product tags to process an exchange.
What Is Wildcraft Return and Exchange Fee?
Wildcraft, it is worth noting that convenience fees and delivery charges are non-refundable in case of a return.
Wildcraft Warranty
Wildcraft offers different warranty periods for various product categories:
- Backpacks: 5-year carry-in warranty for manufacturing defects
- Travel Cases/Luggage: 5-year international warranty for Wildcraft Travel Cases, 3-year international warranty for TORQ Luggage
- Footwear: 3-month domestic warranty against manufacturing flaws
Wildcraft Tracking
Wildcraft is common for online retailers to provide order tracking. Customers likely receive tracking information via email once their order is shipped.
Wildcraft Customer Service
Wildcraft provides the following customer service contact information:
Phone: +91 7676866666
Email: [email protected]
Wildcraft Refund Policy
Wildcraft refund policy includes the following points:
- Refunds for Cash on Delivery orders are processed through a payout link via Razorpay
- Refunds for prepaid orders are credited to the original payment account within 5-7 working days after the quality check
- Convenience fees and delivery charges are non-refundable
Wildcraft Items That Are Not Refundable
The following items are not eligible for return or refund:
- Innerwear
- Thermal wear
- Gaiters
- Masks
- Hazmat suits
- Most discounted products (except Travel cases and Duffel Trollies)
Does Wildcraft Have a Holiday Return Policy?
The standard 7-day return policy applies year-round unless otherwise stated on their website during holiday seasons.
Wildcraft Authorized Returns
Wildcraft must authorize all returns. To return a product, log into your Wildcraft.com account and initiate a return request for each product.
Wildcraft Return Procedures for Authorized Returns
To return an item to Wildcraft:
- Log onto Wildcraft.com and click on “My Account.”
- Initiate a return request for each product you want to return
- Pack the items securely
- Attach the return declaration document with the return ID(s) for each product onto the package
- Ship the package back to Wildcraft or arrange for a reverse pickup (if available in your area)
Wildcraft Reviews
“I recently purchased a Wildcraft backpack for my trekking trip, and while it was a great product, I realized it was slightly larger than I needed. I was pleasantly surprised by how smooth the return process was! The 7-day window gave me enough time to assess the bag properly, and when I decided to return it, the customer service team was accommodating. They guided me through the online return process, and I had my refund within a week. Wildcraft efficient return policy has made me a loyal customer!” – Rahul M., satisfied outdoor enthusiast.
How to Return an Item to Wildcraft
In-Store Returns
For exchanges, visit your nearest Wildcraft store. Bring the item in its original condition, along with the original invoice and warranty details, to process an in-store exchange.
Online Returns
- Log into your Wildcraft.com account
- Go to “My Account” and initiate a return request for each product
- Pack the item(s) securely with all original tags intact
- Attach the return declaration document with the return ID(s)
- Ship the package back to Wildcraft or wait for reverse pickup (if available)
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FAQs About Wildcraft Return Policy
Q: How long do I have to return an item to Wildcraft?
A: You have 7 days from the delivery date to return an item.
Q: Can I return sale items?
A: Generally, discounted products are not returnable, except for travel cases and Duffel Trollies.
Q: How long does it take to receive a refund?
A: Refunds typically take 5-7 working days to process after Wildcraft initiates the refund.
Q: Can I return underwear or thermal wear?
A: No, innerwear, thermal wear, gaiters, masks, and hazmat suits are not eligible for return.
Q: What should I do if I receive a damaged or incorrect item?
A: Contact Wildcraft customer service within 3 working days to report the issue and arrange a return or replacement.
Q: Can I return part of my order?
A: You can return individual items from an order, but each item needs its return ID.
Conclusion
Wildcraft return policy offers customers a 7-day window to return most unused items, balancing customer satisfaction and business efficiency. While restrictions include no returns on innerwear or most discounted products, the policy is generally customer-friendly. By understanding the terms and conditions, outdoor enthusiasts can shop with confidence, knowing they have the flexibility to return or exchange items if needed. Remember always to keep your receipt and treat your purchases carefully to ensure eligibility for returns if necessary.
