Purchasing jewelry, especially engagement rings, is a significant investment. It’s crucial to understand the retailer’s return policy. In this blog post, we’ll explore With Clarity return policy, ensuring you have all the information you need to make an informed decision.
What is With Clarity Return Policy?
With Clarity offers a customer-friendly return policy that allows you to return your purchase within 30 calendar days from the date of receipt. This policy is designed to give you peace of mind when purchasing.
With Clarity Return Policy Time Limit
The time limit for returns at With Clarity is 30 calendar days from the date you receive your order.This gives you ample time to inspect your jewelry and decide if it meets your expectations.
With Clarity Terms and Conditions
While With Clarity aims to make returns as hassle-free as possible, there are some terms and conditions to be aware of:
- Customers may return a product twice within 30 days of receipt.
- The second purchase will only be eligible for 100% store credit or can be processed with a 20% restocking fee.
- All orders are considered final sales after the initial 30-day period.
- Certain items, such as personalized jewelry, are not eligible for return.
With Clarity Policy Without Receipt
With Clarity is an online retailer, so they likely have electronic records of all purchases. If you’ve lost your receipt, contacting their customer service for assistance is best.
With Clarity Return Policy After 30 days
Unfortunately, With Clarity does not accept returns after the initial 30-day period. Once this period has passed, all orders are considered final sale.
With Clarity Exchange Policy
With Clarity, exchanges are likely to occur within the same 30-day return window. For specific details about exchanging an item, it’s best to contact their customer service directly.
What is The With Clarity Return and Exchange Fee?
For domestic returns within the United States, With Clarity offers:
- Free shipping for returns
- Free return insurance covering the total value of your purchase
However, for international orders:
- Returns from the UK and Canada are charged $30
- Returns from Australia are charged $40
It’s worth noting that duties and taxes on international orders are recovered by the customer after they receive a return or exchange balance from their local and/or federal tax authorities.
With Clarity Warranty
With Clarity offers a Lifetime Warranty on their jewelry. Here’s what’s covered:
- Complimentary lifetime cleaning
- Complimentary replacement of stones under 0.10ct each, which are broken or lost during everyday wear and tear
However, it’s important to note that:
- Diamonds above 0.10ct each are not covered under warranty
- Centerstone diamonds and gemstones on engagement rings are not covered
- The Lifetime Warranty does not cover damage, loss, or theft
To maintain your warranty, it’s strongly recommended that With Clarity perform all work, including cleaning, resizing, and repairs. Otherwise, your warranty may be voided.
With Clarity Customer Service
For any questions or concerns about returns or any other issues, you can contact With Clarity customer service:
Phone: 1.844.234.6463
Email: [email protected]
With Clarity Refund Policy
When your return is approved, With Clarity will process your refund via the original method of payment. Here’s what you need to know:
- Refunds are processed only to the original payment method
- It typically takes 5-7 business days for the refund to be completed
- All refunds are made in USD
- There may be minor discrepancies based on exchange rates for international orders
With Clarity Items That Are Not Refundable
The following items are not eligible for return:
- Acceptable jewelry items that have been personalized (such as Personalized Name Necklaces)
- Diamond upgrades
- Rings and loose diamond orders with damaged or lost center diamonds
- Jewelry or rings that have chips, scratches, breaks, or nicks
- Jewelry that has been worked on, resized, or repaired by another jeweler
- Loose diamond purchases with a D FL color/clarity quality with a GIA seal, if the seal is broken
Does With Clarity Have a Holiday Return Policy?
The standard 30-day return policy applies year-round unless stated on their website during holidays.
With Clarity Authorized Returns
All returns must be authorized by With Clarity. You should contact their customer service via email or phone to initiate a return. They will guide you through the process and provide the necessary return authorization.
With Clarity Return Procedures for Authorized Returns
Once your return is authorized, follow these steps:
- Repackage all purchased items in their original packaging
- Include any diamond certifications (failure to return a certificate will result in a $300 reprinting fee)
- Print the return label provided by With Clarity
- Schedule a FedEx/UPS pick-up or drop off your package at the nearest FedEx/UPS location
How to Return an Item With Clarity
In-Store Returns
As With Clarity appears to be primarily an online retailer, in-store returns may not be available. Always check their website or contact customer service for the most up-to-date information.
Online Returns
- Contact With Clarity customer service within 30 days of receiving your order
- Explain your reason for the return
- Follow the instructions provided by the customer service representative
- Use the prepaid shipping label to send your item back
- Wait for confirmation that your return has been received and processed
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FAQs About With Clarity Return Policy
Q: Can I return my personalized jewelry?
A: No, personalized jewelry items are not eligible for return.
Q: How long does it take to process a return?
A: With Clarity, processing returns and inspecting returned jewelry typically takes up to 7 business days.
Q: Can I cancel my order?
A: Yes, orders can be canceled within 48 hours by emailing [email protected].
Q: How often can I use the return policy?
A: Customers may return a product twice within 30 days of receipt.
Q: What happens if I don’t return the diamond certificate?
A: Failure to return a diamond certificate will result in a reprinting fee of $300.
Q: How can I clean my jewelry?
A: With Clarity offers complimentary professional cleaning and polishing (excluding shipping fees). For day-to-day care, they recommend purchasing the With Clarity Luxury Jewelry Cleaner.
Conclusion
With Clarity return policy is designed to give customers flexibility and peace of mind when purchasing fine jewelry. Their 30-day return window, free domestic returns, and lifetime warranty demonstrate their commitment to customer satisfaction. However, it’s crucial to understand the terms and conditions, particularly regarding non-returnable items and international returns. By familiarizing yourself with this policy, you can shop confidently, knowing that With Clarity stands behind their products and your satisfaction.