Chilewich Return Policy: 30-Day Return Period

When purchasing home decor and lifestyle products, it’s essential to understand the brand’s return policy. Chilewich, a renowned company known for its innovative textiles and designs, offers a customer-friendly return policy designed to ensure satisfaction with every purchase. This guide will provide you with a detailed overview of Chilewich return policy, helping you make informed decisions and navigate any potential returns or exchanges smoothly.

What is Chilewich Return Policy?

Chilewich return policy is designed to be straightforward and customer-centric. The company offers a 30-day return period for items purchased from their official website (chilewich.com) or New York City store. Key points of the policy include:

1. Returns are accepted Within 30 days of the item’s shipment date.
2. Items must be returned in unused condition, with all original labels and tags attached
3. Custom orders and items marked “Final Sale” are not eligible for return or exchange
4. Refunds are processed to the original method of payment

This policy reflects Chilewich commitment to customer satisfaction while maintaining reasonable business practices.

Chilewich Policy Without Receipt

Chilewich’s system allows customers to initiate returns without a physical receipt for online purchases. However, an original receipt for in-store purchases is required for returns or exchanges within 30 days. Customers are advised to contact Chilewich’s Customer Service team for gift returns for assistance.

Chilewich Return Policy After 30 days

Returns are accepted within 30 days of the item’s ship date, according to Chilewich return policy. After this period, returns are typically not accepted for refunds. However, items accompanied by an original receipt dated more than 30 days ago may be returned to the Chilewich Store for exchange or store credit only.

What Is Chilewich Exchange Policy?

Items bought from Chilewich New York City store or chilewich.com may be exchanged within 30 days as long as the original receipt is presented. For online purchases, customers are advised to return the unwanted item and place a new order for the desired product.

What Is the Chilewich Return and Exchange Fee?

Chilewich applies certain fees in specific situations:

1. A 10% restocking fee is charged if items are returned without all original labels and/or tags
2. A 15% return fee is applied for oversized rugs that require unique shipping methods
3. For returns using UPS, the shipping fee is deducted from the refund

Chilewich Warranty

While the provided information doesn’t detail a specific warranty policy, Chilewich does address defective items. If you receive a defective product or your shipment has been damaged in transit, you should inform their Customer Service team immediately, preferably with photos of the defect or damage.

Chilewich Terms and Conditions

Some key terms and conditions of Chilewich return policy include:

1. Returns must be made within 30 days of the item’s shipping date
2. Items must be returned in unused condition with all original labels and tags attached
3. Custom orders and items marked “Final Sale” are not eligible for return or exchange
4. Woven floor mats should be re-rolled with the woven (fabric) side facing out for return
5. Placemats should be returned laid flat
6. Oversized rugs require contacting customer service for return arrangements

These conditions help maintain the quality of returned items and ensure a fair policy for all customers.

Chilewich Customer Service

Chilewich offers customer service support through various channels:

1. Email: [email protected]
2. Phone: (888) 851-7130

Customer service can assist with return inquiries, process returns for in-store purchases, and handle other customer concerns.

Chilewich Refund Policy

When a return is accepted, Chilewich issues a refund using the original payment method. The refund process typically takes one to two weeks after receiving the returned item. Applicable laws will refund any taxes charged.

Does Chilewich have a holiday return policy?

For any seasonal policy changes during holiday periods, it’s best to check with Chilewich directly or refer to their website.

Chilewich Authorized Returns

Chilewich accepts returns for items purchased directly from their website, New York City store, or authorized retailers. Returns for items purchased from unauthorized third-party sellers may not be accepted.

Return Procedures for Authorized Returns

To initiate a return:

1. For US customers, visit Chilewich UPS returns portal and follow the instructions to create and print a return label
2. Pack the items securely with all original tags and labels
3. Include the original packing slip
4. For alternative return methods, ship the package (prepaid and insured) to the provided address
5. For oversized rugs, contact customer service to schedule a return

Following these procedures ensures a smooth return process.

Chilewich Items that are not refundable

According to the policy, the following items are not eligible for return or exchange:

1. Custom orders
2. Items marked as “Final Sale”
3. Used or worn items
4. Items returned without original labels or tags (subject to a restocking fee)

Always check the product description carefully before purchasing to see if an item falls into these categories.

How to Return an Item to Chilewich

In-Store Returns:

If you have an original receipt, you can return items for an exchange or refund to the Chilewich Store in New York City within 30 days of purchase. Cash refunds are capped at $350.

Online Returns:

1. Visit chilewich UPS returns portal
2. Follow the instructions to create and print a return label
3. Pack the items securely with all original tags and labels
4. Deliver the parcel to a UPS store.

This process ensures that your return is adequately tracked and processed.

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Conclusion

Chilewich return policy offers customers a fair and straightforward process for returning items. With a 30-day return window and multiple return options, the policy provides flexibility for customers needing clarification on their purchases. However, it’s essential to be aware of the conditions for returns, such as the item’s condition and potential fees for certain types of returns.

Understanding the nuances of the policy, such as the process for returning oversized items and the non-refundable nature of custom orders, can help you make informed decisions when shopping with Chilewich.